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Complaints service pleases UF

Media statement
For immediate release
Tuesday, 17 June 2008

Complaints service pleases UF

UnitedFuture is thrilled at the Government’s announcement that it has today launched a new complaints service for the Children and Young Families Service, according to the party’s deputy leader, Judy Turner.

“UnitedFuture has been asking for this for some time and we are thrilled that the Government has not only put in place legislation to ensure that the CEO of this department is obliged to have a process in place, but that the Minister has sought to see that there is an independent Advisory Panel to handle complaints that aren't able to be resolved at a local branch level.

“Beyond this welcome announcement, we would like to see more support for social workers who are the subject of complaints.

“They need to feel safe in their work environment and would like to see independent advocates made available to complainants to help them present their concerns in a way that is helpful and clear,” said Mrs Turner.


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