Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Office of the Ombudsman crisis could have been minimised

Lianne Dalziel
Earthquake Recovery Spokesperson

16 February 2012

Crisis could have been minimised

The crisis at the Office of the Ombudsman could have been minimised if the Government had acted on Labour’s call for independent advocacy support for Christchurch residents, says Labour’s Earthquake Recovery spokesperson Lianne Dalziel.

“Complaints from members of the public about central and local government have created a huge backlog at the Office of the Ombudsman. Reports suggest that about 270 of the complaints received relate to quake victims’ dealings with the Earthquake Commission and Canterbury Earthquake Recovery Authority.

“The pressure in that regard could have been eased significantly if an independent advocacy service had been provided. This would have helped prevent staff at the Office of the Ombudsman being overwhelmed and pushed to breaking point. It would also have ensured that Cantabrians got the timely support and service they deserve.

“It’s all very well demanding increased efficiency, but the government must recognise that there is only so much workers can do. The Ombudsman’s office must be properly resourced if it is to provide an adequate service.

“The government should also take up our recommendation and establish an independent agency to help people deal with both EQC and insurers. EQC complaints currently go to the Office of the Ombudsman, but insurers belong to private dispute resolution services. They should be dealt with by a single agency.

"This situation is crying out for the government to intervene and provide free, independent advocacy, which would enable people to resolve their disputes without putting pressure on the Ombudsman's office,” Lianne Dalziel said.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Gordon Campbell: On What John Key Should Be Asking Joe Biden

No doubt, US Vice-President Joe Biden will be updating Prime Minister John Key on the chances of a TPP vote taking place in the ‘ lame duck’ session of Congress that’s held between the November’s election and the inauguration of a new President in January. More>>

ALSO:

Make NZ Make Again: Greens Will Establish A Minister For Manufacturing

The Green Party announced today that it will establish a Minister for Manufacturing in Cabinet, to better represent the interests of manufacturers and ensure they thrive. The Minister will be inside Cabinet and have responsibility for the long-term interests of the manufacturing sector. More>>

ALSO:

Cannabis Party: Treasury Figures On Cost Of Criminalisation

Figures released by Treasury prove the economic viability of The Cannabis Party's policy, while destroying the credibility of police claims about cannabis harms. More>>

ALSO:

Green Party: Investigation Into Mental Health Facilities Shows Disarray

The Health Minister must urgently launch an inquiry into mental health services, after serious issues with the standard of care at mental health and disability facilities around the country were revealed today, the Green Party said. More>>

ALSO:

Apparently He Means 'Years 0-8': Seymour Announces 4th Partnership Schools Application Round

“The continuing growth of this policy reflects the achievement of the eight existing Partnership Schools, and the strong levels of interest educators and community leaders are showing in the Partnership Schools model and what it offers students and their families,” Mr Seymour says. More>>

ALSO:

Trust Directors: Urban Māori Win Case Against Te Ohu Kai Moana

The National Urban Māori Authority (NUMA) and Te Waipareira Trust have succeeded in their claim over a $20 million trust set up for the benefit of urban Māori, meaning all directors of the trust must represent Māori who are not affiliated with an iwi. More>>

New Model: Carbon Tax Could Lower Emissions And Boost Economy

A carbon tax targeting emissions-intensive industries, along with a revamped Emissions Trading Scheme (ETS), could boost economic growth, with the extra tax generated used to cut GST from 15 percent to 12.5 percent. More>>

ALSO:

Budget Docs Release: ACC Sought $158mn In Budget 2016, Got $26.4mn

The Accident Compensation Commission requested an extra $158 million in funding for 2016/17 from the government ahead of Budget 2016, but Treasury instead recommended an interim payment of just $26.4 million be funded to tackle demographic changes, papers published by the government show. More>>

ALSO:

Submissions Sought: Māori Party Joins Opposition Housing Inquiry

People who are homeless, those who were once homeless, those working with the homeless and concerned New Zealanders are being asked to share their experiences and solutions to this growing issue with the Cross-Party Homelessness Inquiry. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news