Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Office of the Ombudsman crisis could have been minimised

Lianne Dalziel
Earthquake Recovery Spokesperson

16 February 2012

Crisis could have been minimised

The crisis at the Office of the Ombudsman could have been minimised if the Government had acted on Labour’s call for independent advocacy support for Christchurch residents, says Labour’s Earthquake Recovery spokesperson Lianne Dalziel.

“Complaints from members of the public about central and local government have created a huge backlog at the Office of the Ombudsman. Reports suggest that about 270 of the complaints received relate to quake victims’ dealings with the Earthquake Commission and Canterbury Earthquake Recovery Authority.

“The pressure in that regard could have been eased significantly if an independent advocacy service had been provided. This would have helped prevent staff at the Office of the Ombudsman being overwhelmed and pushed to breaking point. It would also have ensured that Cantabrians got the timely support and service they deserve.

“It’s all very well demanding increased efficiency, but the government must recognise that there is only so much workers can do. The Ombudsman’s office must be properly resourced if it is to provide an adequate service.

“The government should also take up our recommendation and establish an independent agency to help people deal with both EQC and insurers. EQC complaints currently go to the Office of the Ombudsman, but insurers belong to private dispute resolution services. They should be dealt with by a single agency.

"This situation is crying out for the government to intervene and provide free, independent advocacy, which would enable people to resolve their disputes without putting pressure on the Ombudsman's office,” Lianne Dalziel said.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Joint Statement: Establishment Of NZ-China Strategic Partnership

At the invitation of Governor-General Lt Gen The Rt Hon Sir Jerry Mateparae and Prime Minister The Rt Hon John Key of New Zealand, President Xi Jinping of the People’s Republic of China made a state visit to New Zealand from 19 to 21 November 2014.

During his visit, President Xi Jinping met with Governor-General Jerry Mateparae, and held talks with Prime Minister John Key. The leaders had an in-depth exchange of views on bilateral relations as well as regional and international issues of common interest. More>>

 
 

Parliament Today:

Savings Targets: Health Procurement Plan Changes Direction

Next steps in implementing DHB shared services programme Health Minister Jonathan Coleman says the Government has agreed to explore a proposal put forward by DHBs to move implementation of the shared services programme to a DHB-owned vehicle. More>>

ALSO:

More on Health Policy:

Auckland Unification: 'No IT Cost Blowout' (Just More Expensive)

Following discussion of an update on Auckland Council’s Information Services Transformational Programme at today’s Finance and Performance Committee, council has released the report publicly. More>>

ALSO:

Other Expensive Things:

Gordon Campbell: On The SAS Role Against Islamic State, And Podemos

Only 25% of the US bombing runs are even managing to locate IS targets worth bombing. As the NYT explains at length, this underlines the need for better on-the-ground intelligence to direct the air campaign to where the bad guys have holed up... More>>

ALSO:

Public Service: Commission Calls For Answers On Handling Of CERA Harassment

EEO Commissioner Dr Jackie Blue is deeply concerned about the way in which the State Services Commission has handled sexual allegations made against CERA chief executive Roger Sutton this week and is calling for answers. More>>

ALSO:

Gordon Campbell:
On Andrew Little’s Victory

So Andrew Little has won the leadership – by the narrowest possible margin – from Grant Robertson, and has already been depicted by commentators as being simultaneously (a) the creature of the trade unions and (b) the most centrist of the four candidates, which would be an interesting trick to see someone try in a game of Twister. More>>

ALSO:

China President Wishlists: Greens Welcome Xi, But Human Rights Need To Be On Agenda

“President Xi has made some progress on climate change, but he must also lift the Chinese government’s game on human rights issues,” Green Party Co-leader Dr Russel Norman said... It is important that our Government continues to urge the Chinese government to show restraint and respect human rights in both Tibet and the Xinjiang province.” More>>

ALSO:

Airport Security Breach: CAA Fines Minister

Minister Brownlee has been issued an infringement notice and is required to pay a $2000 infringement fine for breaching Civil Aviation Rule 19.357(b), which states no person may be in an airport security area without an appropriate identity card or document. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news