Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Dunne: Clark blows his own question on IRD staff turnover

Hon Peter Dunne
Minister of Revenue

7 November 2012

Dunne: Clark blows his own question on IRD staff turnover

Labour’s Revenue spokesman David Clark has scored an own goal with his attack on Inland Revenue staff turnover rates, mixing up call centre rates with those for the overall organisation, Revenue Minister Peter Dunne said today.

Dr Clark claimed that Inland Revenue had staff turnover rates of between 24 and 34 percent in the main centres, with the highest in the department’s Wellington headquarters.

“Wrong. Wrong. Wrong – the overall Inland Revenue staff turnover rate for 2011-12 was 12 percent – not 34 percent! The average across all government departments for the year was 11.4 percent.

“That is a perfectly normal turnover rate,” Mr Dunne said.

“Whether Dr Clark was being deliberately misleading or just screwed up, I don’t know, but he needs to get his facts straight before he goes out with sensationalist press releases.

“There is actually no excuse for him getting this particular one wrong, because it was his Parliamentary Question and he asked specifically about call centre staff and I gave him the answer.”

“Higher turnover rates in call centres are normal. That is what happens in call centres. They typically have much higher turnover than the organisations they are in as a whole.

“They tend to be staffed by students who are not intent on staying long term, and have exams and the like and who would often come and go within a year. They are staffed by people who are looking for other jobs. That is the nature of the work,” Mr Dunne said.

The question asked by Dr Clark

Parliamentary Question (PQ09648(2012)

Question: What was the turnover of IRD staff, whose job description includes working in call centres, in the last calendar year, broken down by region?

Reply: The following information on turnover of staff, including those staff whose job description includes working in call centres, in the last calendar year, broken down by region, is provided.

AucklandHamiltonPalmerston NorthWellingtonChristchurch
28.4%23.1%24.7%33.7%20.6%

Note - turnover is calculated as an ‘annualised’ figure, for permanent staff only, as follows:

‘Total Permanent Staff Exits over the Last 12 Months’, divided by ‘Average Monthly Permanent Staff Headcount over the Last 12 Months’.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Shifting Goalposts: New 2030 Emissions Target Is Weaker - Expert

Minister Tim Groser said the new climate change target is a significant increase on the current target of 5 percent below 1990 emissions levels by 2020... the 2030 target gives New Zealand “10 extra years to produce very little extra reduction”. More>>

ALSO:

Education: Government Continues To Fail Students With Special Needs

Children with special needs are continuing to miss out on inclusive education because of an under-resourced and underfunded system, says NZEI Te Riu Roa President Louise Green. More>>

ALSO:

Gordon Campbell: On Where Greece Goes From Here

As one candid British commentator tried to come to grips with why his confident prediction of a “Yes” vote in Greece has failed so resoundingly, he said that he’d made that prediction from his own viewpoint – as someone with savings to protect. But most Greek people, he suddenly realised, didn’t have that concern anymore after five years of austerity. Duh. More>>

ALSO:

Post-Cabinet Presser: EQC Reform, Greece & Surplus Stimulation

Prime Minister John key discussed proposals for reform of the EQC act and the Greek economic crisis at a press conference in Wellington. More>>

ALSO:

GCSB/NZSIS: Intelligence And Security Reviewers Seek Public’s Views

“We are seeking public submissions to help us determine what issues to focus on during the review,” says Sir Michael Cullen. “We want to hear your views on what the GCSB and NZSIS should be doing to protect New Zealand and how they should do it.” More>>

Education: Schools Funded To Trial Innovative Approaches

Education Minister Hekia Parata has announced the successful applicants for a new $10 million fund to encourage innovative teaching practices. “I’m delighted with the quality of the 39 projects that have won funding in the first round of the Teacher-led Innovation Fund worth a total of about $2.6 million,” says Ms Parata. More>>

ALSO:

Generation Zero: Skypath Granted Resource Consent

Generation Zero is delighted and relieved that the ‘Skypath’ walking and cycling addition to the Harbour Bridge has been granted resource consent. More>>

ALSO:

Housing: Two New Auckland Special Housing Areas

Two new greenfield Special Housing Areas (SHAs) that will provide up to 1800 new homes in Auckland have been announced today by Building and Housing Minister Dr Nick Smith and Mayor Len Brown. More>>

ALSO:

Royals: The Prince Of Wales And Duchess Of Cornwall To Visit

Prime Minister John Key welcomes today’s announcement that the Prince of Wales and The Duchess of Cornwall will visit New Zealand in November. This will be the second joint visit for Their Royal Highnesses to New Zealand. More>>

ALSO:

Tracey Martin Replaced: Ron Mark Is New New Zealand First Deputy Leader

Clayton Mitchell was the successful candidate for the Associate Whip position. Winston Peters was re-elected as Leader by the Caucus. Ron Mark was elected as the Deputy Leader with effect from 10am, Friday, 3rd July. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news