Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Dunne: Clark blows his own question on IRD staff turnover

Hon Peter Dunne
Minister of Revenue

7 November 2012

Dunne: Clark blows his own question on IRD staff turnover

Labour’s Revenue spokesman David Clark has scored an own goal with his attack on Inland Revenue staff turnover rates, mixing up call centre rates with those for the overall organisation, Revenue Minister Peter Dunne said today.

Dr Clark claimed that Inland Revenue had staff turnover rates of between 24 and 34 percent in the main centres, with the highest in the department’s Wellington headquarters.

“Wrong. Wrong. Wrong – the overall Inland Revenue staff turnover rate for 2011-12 was 12 percent – not 34 percent! The average across all government departments for the year was 11.4 percent.

“That is a perfectly normal turnover rate,” Mr Dunne said.

“Whether Dr Clark was being deliberately misleading or just screwed up, I don’t know, but he needs to get his facts straight before he goes out with sensationalist press releases.

“There is actually no excuse for him getting this particular one wrong, because it was his Parliamentary Question and he asked specifically about call centre staff and I gave him the answer.”

“Higher turnover rates in call centres are normal. That is what happens in call centres. They typically have much higher turnover than the organisations they are in as a whole.

“They tend to be staffed by students who are not intent on staying long term, and have exams and the like and who would often come and go within a year. They are staffed by people who are looking for other jobs. That is the nature of the work,” Mr Dunne said.

The question asked by Dr Clark

Parliamentary Question (PQ09648(2012)

Question: What was the turnover of IRD staff, whose job description includes working in call centres, in the last calendar year, broken down by region?

Reply: The following information on turnover of staff, including those staff whose job description includes working in call centres, in the last calendar year, broken down by region, is provided.

AucklandHamiltonPalmerston NorthWellingtonChristchurch
28.4%23.1%24.7%33.7%20.6%

Note - turnover is calculated as an ‘annualised’ figure, for permanent staff only, as follows:

‘Total Permanent Staff Exits over the Last 12 Months’, divided by ‘Average Monthly Permanent Staff Headcount over the Last 12 Months’.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell:
On War Crimes And The Afghan Insurgency

Truly, with friends like former defence Minster Wayne Mapp, the SAS does not need enemies. At the very least, the Hit and Run book has raised the possibility that the New Zealand SAS committed war crimes in the attack they led in Afghnistan upon the villages of Naik and Khak Khuday Dad...

Mapp’s attempted defence of the SAS on RNZ this morning unintentionally indicated that collective punishment was baked into the planning exercise for the raid, and also into how the raid proceeded on the ground. More>>

 
 

Little Heading For Court: Apology Over Donation/Hotel Contract Claims Not Accepted

Today I want to publicly apologise unreservedly to Mr Hagaman for any hurt, embarrassment or adverse reflection on his reputation which may have resulted from my various media statements. I have offered that apology to the Hagamans. More>>

ALSO:

Biscuit Tin Of Democracy: World Heritage Site Protection, Ombudsman and Equal Pay Bills Drawn

On Thursday, 23 March 2017 three places are available on the Order Paper for the first reading of a Member’s bill. The ballot was held, and resulted in the following bills being drawn... More>>

ALSO:

Emissions Plan: NZ Needs More Science, More Trees, Fewer Beasts

A combination of technology breakthroughs, much more plantation forestry, and a big switch away from pastoral, particularly dairy farming, are identified as the key elements of any approach New Zealand takes to reducing its carbon emissions to a net zero level, according to a new report sponsored by the New Zealand chapter of GLOBE, a multi-party, global parliamentary grouping. More>>

ALSO:

"Backed To Win Seats": Labour Māori Seat MPs Won't Stand On List

The Labour Party is backing a request from its Māori seat MPs to stand as electorate MPs only, says Labour Leader Andrew Little. More>>

OutsKey: John Key's Valedictory Speech

I rise to address this House for the very last time. It has been a huge privilege to have served the people of Helensville as their member of Parliament, and, of course, the people of New Zealand as their Prime Minister. More>>

ALSO:

Productivity Commission: New Models Of Tertiary Education Are Coming

The report is a broad-ranging inquiry into how well New Zealand’s tertiary education system is set up to respond to emerging trends in technology and the internationalisation of education, and changes in the structure of the population, and the skills needed in the economy and society... More>>

ALSO:

PM's Press Conference: Water Everywhere

Monday's Post-Cabinet press conference focused on water, with the Prime Minister fielding questions about the possibility pricing water taken for export. Mr English said the government was directing their water allocation technical advisory group to include export water in considerations. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news