Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Dunne: Clark blows his own question on IRD staff turnover

Hon Peter Dunne
Minister of Revenue

7 November 2012

Dunne: Clark blows his own question on IRD staff turnover

Labour’s Revenue spokesman David Clark has scored an own goal with his attack on Inland Revenue staff turnover rates, mixing up call centre rates with those for the overall organisation, Revenue Minister Peter Dunne said today.

Dr Clark claimed that Inland Revenue had staff turnover rates of between 24 and 34 percent in the main centres, with the highest in the department’s Wellington headquarters.

“Wrong. Wrong. Wrong – the overall Inland Revenue staff turnover rate for 2011-12 was 12 percent – not 34 percent! The average across all government departments for the year was 11.4 percent.

“That is a perfectly normal turnover rate,” Mr Dunne said.

“Whether Dr Clark was being deliberately misleading or just screwed up, I don’t know, but he needs to get his facts straight before he goes out with sensationalist press releases.

“There is actually no excuse for him getting this particular one wrong, because it was his Parliamentary Question and he asked specifically about call centre staff and I gave him the answer.”

“Higher turnover rates in call centres are normal. That is what happens in call centres. They typically have much higher turnover than the organisations they are in as a whole.

“They tend to be staffed by students who are not intent on staying long term, and have exams and the like and who would often come and go within a year. They are staffed by people who are looking for other jobs. That is the nature of the work,” Mr Dunne said.

The question asked by Dr Clark

Parliamentary Question (PQ09648(2012)

Question: What was the turnover of IRD staff, whose job description includes working in call centres, in the last calendar year, broken down by region?

Reply: The following information on turnover of staff, including those staff whose job description includes working in call centres, in the last calendar year, broken down by region, is provided.

AucklandHamiltonPalmerston NorthWellingtonChristchurch

Note - turnover is calculated as an ‘annualised’ figure, for permanent staff only, as follows:

‘Total Permanent Staff Exits over the Last 12 Months’, divided by ‘Average Monthly Permanent Staff Headcount over the Last 12 Months’.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Minister of Finance: Plan Shows $100 Billion Infrastructure Projects

Finance Minister Bill English has today launched the Government’s Ten Year Capital Intentions Plan (CIP) which shows a pipeline of $100.9 billion worth of infrastructure projects over the next decade. More>>


Werewolf: Safe Landings Gordon Campbell on the safety challenge to the Wellington runway extension.

The safety-related legal challenge revolves around the size of the 90 metre long Runway End Safety Area (RESA) being proposed for the runway extension. More>>


Environment Commissioner: We Need To Work Together On Climate Change And Farming

“The debate around agricultural emissions and the ETS has been polarised for too long,” said the Commissioner. “But the ETS is not the only way forward – there are other things that can be done.” More>>


NZ Super Fund: Seeking To Put A Market Price On Climate Change

Oct. 19 (BusinessDesk) - The New Zealand Superannuation Fund says it will devise a set of rules to assess investment winners and losers under climate change, a strategy that could rule out fossil fuels or producers such as current portfolio member Exxon ... More>>


Rejuvenation: Parata Will Not Contest 2017 Election

Education Minister and National List MP Hekia Parata has today announced that she will not be contesting the next election. She advised the Prime Minister of her decision earlier this year. More>>

Prisons Grow: Government Approves Plans For Increased Prison Capacity

Despite significant progress in reducing crime the number of prisoners has increased faster than projected. This is because the proportion of offenders charged with serious crimes has risen, meaning more people are being remanded in custody and serving more of their sentences in prison. More>>


Gordon Campbell: On Plastic Bag Activism, And Street Harassment

Amusing to see the Act Party experiencing another outbreak of young fogey-ism. What has aroused the ire of Act Leader David Seymour this time is the introduction of a Greens private members bill to the ballot process, calling for a 15 cents levy on plastic bags to reduce pollution. More>>


Unclear Weapons: US Navy Ship Cleared To Visit NZ For Navy's 75th

United States Navy ship, the USS Sampson, has been given clearance to visit New Zealand next month by Prime Minister John Key... “The process for considering the visit by the USS Sampson is the same as that used for all ships attending the International Naval Review." More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news