Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Dunne: Clark blows his own question on IRD staff turnover

Hon Peter Dunne
Minister of Revenue

7 November 2012

Dunne: Clark blows his own question on IRD staff turnover

Labour’s Revenue spokesman David Clark has scored an own goal with his attack on Inland Revenue staff turnover rates, mixing up call centre rates with those for the overall organisation, Revenue Minister Peter Dunne said today.

Dr Clark claimed that Inland Revenue had staff turnover rates of between 24 and 34 percent in the main centres, with the highest in the department’s Wellington headquarters.

“Wrong. Wrong. Wrong – the overall Inland Revenue staff turnover rate for 2011-12 was 12 percent – not 34 percent! The average across all government departments for the year was 11.4 percent.

“That is a perfectly normal turnover rate,” Mr Dunne said.

“Whether Dr Clark was being deliberately misleading or just screwed up, I don’t know, but he needs to get his facts straight before he goes out with sensationalist press releases.

“There is actually no excuse for him getting this particular one wrong, because it was his Parliamentary Question and he asked specifically about call centre staff and I gave him the answer.”

“Higher turnover rates in call centres are normal. That is what happens in call centres. They typically have much higher turnover than the organisations they are in as a whole.

“They tend to be staffed by students who are not intent on staying long term, and have exams and the like and who would often come and go within a year. They are staffed by people who are looking for other jobs. That is the nature of the work,” Mr Dunne said.

The question asked by Dr Clark

Parliamentary Question (PQ09648(2012)

Question: What was the turnover of IRD staff, whose job description includes working in call centres, in the last calendar year, broken down by region?

Reply: The following information on turnover of staff, including those staff whose job description includes working in call centres, in the last calendar year, broken down by region, is provided.

AucklandHamiltonPalmerston NorthWellingtonChristchurch
28.4%23.1%24.7%33.7%20.6%

Note - turnover is calculated as an ‘annualised’ figure, for permanent staff only, as follows:

‘Total Permanent Staff Exits over the Last 12 Months’, divided by ‘Average Monthly Permanent Staff Headcount over the Last 12 Months’.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Greens: Oil Drilling Face-Off With Labour

The plan is the second component of the Party’s environmental priority this election: Rivers clean enough to swim in again, and beaches safe from oil spills.

The Green Party loves New Zealand and will create a cleaner environment where our beaches remain open for swimming, not closed for oil spills.

The key policy points in the Green Party’s plan to protect our beaches from oil spills are to:
1. Prohibit deep sea oil drilling;
2. Implement compulsory shipping lanes for coastal shipping;
3. Build Maritime New Zealand’s oil spill response capability; and
4. Introduce a stronger legal framework so that when accidents do happen, the New Zealand taxpayer does not have to pay for the clean-up. More>>

 

Parliament Today:

Minister Told Of FBI Investigation, Says INZ: Coleman Must Quit Or Be Sacked Over Dotcom Case - Harré

Immigration New Zealand has done the right thing in distancing itself from Jonathan Coleman’s claims that ministers were not aware of FBI involvement in Kim Dotcom’s residency application, says the Internet Party. More>>

ALSO:

Valedictory Season: Maori Party Founders Say Goodbye

Two major Maori MPs gave there farewell speeches to Parliament Thursday outlining their history, experiences, triumphs and regrets. More>>

ALSO:

Resignation Not Accepted: Transport Minister Breaches Aviation Security Rules

"Running late for a plane at Christchurch Airport, I without thought breached airport and airline security rules by entering the gate lounge through a door usually used for exit only..." More>>

ALSO:

TAIC Report: Urgent Recommendations After Melling Rail Accident

The Transport Accident Investigation Commission has made four urgent recommendations to KiwiRail following the accident two months ago (27 May) when a Matangi passenger train collided with a stop block at Melling Station, Lower Hutt. More>>

ALSO:

Red Tape: Local Regulations Go Under Microscope

The Government says it is accepting nearly all of the recommendations the Productivity Commission has made on ways to improve local regulations. More>>

ALSO:

Spending Questions: Claudette Hauiti To Step Aside At Election

National Party President Peter Goodfellow confirms that he has received notification from List MP Claudette Hauiti that she plans to step aside at the 20 September election. More>>

ALSO:

EPA: Board Of Inquiry Rejects Basin Flyover By Majority Of 3 To 1

The independent Board of Inquiry delegated to decide on the Basin Bridge Proposal has, by a majority decision (3 to 1), cancelled the Transport Agency’s Notice of Requirement and declined its resource consent applications for the construction, operation and maintenance of a flyover on State Highway 1 in Wellington City... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news