Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Satisfaction with front line public services rising


Satisfaction with front line public services continues to rise

Satisfaction with public services continues to increase according to the latest Kiwis Count survey says State Services Minister Dr Jonathan Coleman.

The survey, released today by the State Services Commission, recorded service quality improving to 74 points out of 100 this quarter, up from 72 points in the last survey.

“This latest Kiwis Count report shows public service agencies are lifting their game at the front line and that New Zealanders are noticing the improvements,” said Dr Coleman.

“This has been achieved in a fiscal environment where there has been little new money available and when there’s been a cap on the number of core public service employees,” he said.

The survey recorded significant improvements for four services: road maintenance by local councils (11 points), obtaining family services or counselling (7 points), registering a birth, marriage, death or civil union (7 points), and enquiring about tax, tax credits, student loan repayments and Kiwisaver (5 points).

Increases across 24 services drove the overall increase. No services recorded a significant decrease.

The survey also measured trust in the public service and 42% of respondents gave a four or five out of five. The rating for the private sector was at 40%.

This is this second survey of the Kiwis Counts survey since it started quarterly reporting.

The data was collected between April 2012 and September 2012 involving 1,161 participants.

The latest Kiwis Count report is available at www.ssc.govt.nz/kiwis-count-update-nov12

ends


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Midwives On Pay Equity: Historic Bill Of Rights Case For High Court

“We have been left with no choice.” That from Karen Guilliland, the Chief Executive of the New Zealand College of Midwives, as the organisation prepares to file a pay parity discrimination case on the basis of gender under the NZ Bill of Rights Act in the High Court. More>>

ALSO:

Gordon Campbell: On The Children’s Commission Report On CYF

Accusing the overworked and underfunded staff at Child, Youth and Family of a “dump and run culture of neglect” is the kind of luxury that a Children’s Commissioner can afford to indulge in from his own comfy perch in the bureaucracy. More>>

ALSO:

Mt Eden Prison: Serco Inquiry Extended

A two month delay to the Government investigation into prison fight clubs shows the extent of problems within the Serco circus, says Labour’s Corrections spokesperson Kelvin Davis. More>>

ALSO:

Health And Safety: Late Addition Of National Security Provisions A Concern

The New Zealand Law Society has expressed its significant concerns at the last-minute addition to the Health and Safety Reform Bill of provisions for a closed material procedure for court proceedings where national security is involved. More>>

ALSO:

Rugby And Beer: World Cup Alcohol Bill Passes

ACT MP David Seymour’s Sale and Supply of Alcohol (Extended licensing hours during Rugby World Cup) Bill completed its third reading by 99 to 21... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news