Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Satisfaction with front line public services rising


Satisfaction with front line public services continues to rise

Satisfaction with public services continues to increase according to the latest Kiwis Count survey says State Services Minister Dr Jonathan Coleman.

The survey, released today by the State Services Commission, recorded service quality improving to 74 points out of 100 this quarter, up from 72 points in the last survey.

“This latest Kiwis Count report shows public service agencies are lifting their game at the front line and that New Zealanders are noticing the improvements,” said Dr Coleman.

“This has been achieved in a fiscal environment where there has been little new money available and when there’s been a cap on the number of core public service employees,” he said.

The survey recorded significant improvements for four services: road maintenance by local councils (11 points), obtaining family services or counselling (7 points), registering a birth, marriage, death or civil union (7 points), and enquiring about tax, tax credits, student loan repayments and Kiwisaver (5 points).

Increases across 24 services drove the overall increase. No services recorded a significant decrease.

The survey also measured trust in the public service and 42% of respondents gave a four or five out of five. The rating for the private sector was at 40%.

This is this second survey of the Kiwis Counts survey since it started quarterly reporting.

The data was collected between April 2012 and September 2012 involving 1,161 participants.

The latest Kiwis Count report is available at www.ssc.govt.nz/kiwis-count-update-nov12

ends


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Budget

It may seem like Oliver to be so bold as to ask the Finance Minister for more gruel – but what the Dickens, Steven Joyce… is this Budget really as good as it gets?

Supposedly, the public was going to receive significant rewards – an election year lolly scramble no less – for the eight years of belt tightening that they’ve endured, and for the rundown of essential public services.

Well, what Budget 2017 delivered instead in Education and in Health were allocations barely sufficient to maintain the current levels of service delivery More>>

Scoop Full Coverage: of Budget Announcements & Reaction
Latest: Scoop Search

 
 

Auditor-General Stands Down For Investigation: Gordon Campbell On (Not) Taking Responsibility

So Martin Matthews, our current Auditor-General wishes he could have detected “earlier” the fraud that occurred on his watch at the Ministry of Transport. Hmmm. But he could have detected it earlier, surely? That’s the point. More>>

ALSO:

NGOs Pleased: Govt To Halt Collection Of Client Data

Brenda Pilott, the chair of ComVoices and national manager of Social Service Providers Aotearoa, congratulates the government on its decision to call a halt to the collection of individual client data until the concerns of not-for-profit service providers have been worked through. More>>

ALSO:

Gosh: Blasphemy Law Repeal Struck Down

Chris Hipkins, the MP who tabled a Supplementary Order Paper to add our Blasphemy Law to the Statutes Repeal Bill, said this was a "sad day for freedom of speech, tolerance, and leadership". More>>

ALSO:

Gordon Campbell: On The Navy’s Dealings With Fat Leonard, And Twin Peaks

At an official level, our “she’ll be right” attitude routinely spills over into a keen resentment of anyone who suggests the outcomes may be less than satisfactory… The Navy has now gone one step beyond. It won’t even ask itself whether it did a good job. More>>

ALSO:

NZDF: Fifth Rotation Of Troops Heads To Iraq

The fifth rotation of New Zealand Defence Force troops left today for a six-month mission training Iraqi soldiers. More>>

ALSO:

Gordon Campbell: On The Demonising Of Iran

Will New Zealand still be willing to pursue its recent trade overtures to Iran, now that US President Donald Trump has used his speech in Riyadh to single out Iran as the main source of terrorism and instability in the Middle East? More>>

ALSO:

 
 
 
 

Opening The Election Supporters

 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election