Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


More Novopay debacles likely as Govt slashes frontline

Chris
HIPKINS
State Services Spokesperson

16 January 2013 MEDIA STATEMENT
More Novopay debacles likely as Govt slashes frontline public services

Cutting frontline public services in order to force Kiwis to interact with the Government online will lead to more Novopay like debacles, warns Labour's State Services spokesperson Chris Hipkins.

"National promised New Zealanders better frontline public services. Now there’s talk they're going to 'switch off' frontline services to achieve their arbitrary target of having 70 per cent of common transactions completed online. That makes a mockery of their promise.

"This is yet another demonstration that National's pledge to move resources from the 'back office' to the 'frontline' was hollow spin.

"For a lot of people, online options are fast and convenient, and when they're available, they will use them. But that's not the case for everyone. Some of those most in need of help, including the elderly, don't have ready access to online services.

"If the Government's online options are good, people will choose them voluntarily without being forced into it by a wholesale slashing of alternative options.

"We also need to be mindful of the risks involved in online services. When things go wrong, people still need to be able to talk to a real person. Yet the Government's help desk hotlines already have appalling track records.

"Let's not forget the debacle at Housing New Zealand when they tried to make everyone go online or ring a call centre. Or the on-going shambles caused by the new online pay system for teachers called Novopay.

"National's rhetoric speaks of better public services. The reality of their actions is wholesale cost-cutting regardless of the impact it has on everyday New Zealanders," Chris Hipkins says.


ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Parliament Today:

The Kids: OECD Report Shows Huge Impact Of Poverty On Education

A new report from the OECD has again highlighted the negative effects of poverty, showing that disadvantaged children in New Zealand are more than six times more likely to underachieve in maths than children from wealthier homes. More>>

ALSO:

Pacific: NZ Pledges $500,000 To Help Address Zika

“With the Zika virus now confirmed in a number of Pacific countries, New Zealand is committed to helping limit the impact and spread of the virus in the region,” says Mr McCully. “New Zealand will provide $250,000 as a contribution to the WHO to implement the Pacific Zika Action Plan, and a further $250,000 to enable countries in the region to respond rapidly if required." More>>

ALSO:

Labour: Police Commissioner 'Doesn’t Get Force Needs'

The Police Commissioner has let down the public and his own force by insisting the police have what they need despite it taking a year to solve a burglary and overwhelming number of officers saying they are under-resourced, says Labour’s Police spokesman Stuart Nash. More>>

ALSO:

Gordon Campbell: On The US Pressure To Expand Our Role In Iraq

Foreign news services are being more forthcoming about what the “next 12 months” will entail – essentially, the defence ministers will be under US pressure to increase their “training” role preparatory to an assault on the city of Mosul in northern Iraq. More>>

ALSO:

Parliament Restarts: Prime Minister’s Statement

Our policy agenda and legislative programme will reflect the Government’s four priorities: • to responsibly manage the Government’s finances • to build a more competitive and productive economy • to deliver better public services to New Zealanders, an • to support the rebuilding of Christchurch. More>>

ALSO:

NZEI Survey Report: Special Needs Students Missing Out

The survey revealed that around 16 percent of students were on schools’ special needs registers, but nearly 90 percent of schools’ special needs coordinators did not believe there was adequate support for students and their learning... More>>

ALSO:

Interim Report: Waitangi Tribunal On Ture Whenua Legislation

Labour on Proposed changes to Maori land rules: “To have Treaty Negotiations Minister Chris Finlayson dismiss findings as ‘bizarre’ is totally disingenuous and disrespectful. What’s bizarre is Maori Development Minister Te Ururoa Flavell stubbornly pushing through this Bill before the Waitangi Tribunal has even completed its report..." More>>

ALSO:

Spy Update: Appointment Of GCSB Acting Director

GCSB Chief Legal Advisor Lisa Fong will become the Acting Director of the Government Communications Security Bureau (GCSB) from 15 February 2016, Minister Responsible for the GCSB Christopher Finlayson announced today. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news