Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Please hold, your call is unimportant to us…

Chris Hipkins
Acting Education Spokesperson

7 February 2013

Please hold, your call is unimportant to us…

The Government knew that the Novopay service centre was not up to the job before the botched teachers’ pay system went live, says Chris Hipkins, Labour’s acting Education spokesperson.

An independent audit of the Novopay service centre last August found that half of the phone calls made to it were answered incorrectly, as was half the paperwork submitted to it.

“So not only did the Government know there were more than 140 established problems with Novopay when it was introduced, they also knew that the support available to schools was a joke.

“And it is not like it has gotten any better. Since the start of the new school year, the typical waiting time for school staff trying to get help from the Novopay call centre has been more than 10 minutes. On the 31st of January it was a staggering 29 minutes. That’s huge waste of time and money for schools.

“The school payroll might be a complicated beast, but surely after all this time the contractor Talent2 and the Ministry of Education could get a simple call centre to work?

“Perhaps Steven Joyce could take some time out of his busy day spent trying to deny that there is an unemployment problem, to bang a few heads together and get the Novopay call centre answering calls in a reasonable time.

“The Government and Talent2 created this mess. The very least they can do is help schools clean up after them,” says Chris Hipkins.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Parliament Today:

Werewolf: The Defence Pretence

Last year, the world began spending more money on weapons again, for the first time since 2011... New Zealand belongs to a region – Asia and Oceania – where military spending rose sharply in 2015, by 5.4 per cent. More>>

ALSO:

Gordon Campbell: On Not Crying Foul, Argentina

So a couple of guys found to be criminally liable of environmental pollution in Argentina lodge an application with the Overseas Investment Office… in order to buy some prime New Zealand rural land. Seems that their factory back home had carelessly and/or intentionally discharged toxic waste into the Lujan river. Bummer... More>>

ALSO:

Urban & Rural: $303m To Merge And Modernise New Zealand’s Fire Services

Internal Affairs Minister Peter Dunne today announced funding of $303 million over five years to combine urban and rural fire services into one organisation from mid-2017. More>>

ALSO:

High Trust Regime: What Did The PM Tell His Lawyer About Foreign Trusts?

The Government stopped the IRD from reviewing New Zealand foreign trusts shortly after the Prime Minister’s lawyer wrote to the Revenue Minister claiming John Key had promised him the regime would not be changed. More>>

ALSO:

Road Crime: Wicked Campers Vans Classified As Objectionable

The definition of publication includes any "thing that has printed or impressed upon it, or otherwise shown upon it, 1 or more (or a combination of 1 or more) images, representations, signs, statements, or words", The Classification Office has previously classified such 'things' as billboards, t-shirts, and even a drink can. This is the first time the Classification Office has classified a vehicle. More>>

ALSO:

'When New' Repairs: Landmark EQC Settlement

The Earthquake Commission has cut a deal with 98 Canterbury homeowners that affirms the government entity's responsibility to repair earthquake-damaged property to a 'when new' state, as well as covering repairs for undamaged parts of a property and clarifying its position on cash settlement calculations. More>>

ALSO:

Gordon Campbell: On Kiwirail’s Latest Stint In The Dogbox

The denigration of Kiwirail continues. The latest review (based on a 2014 assessment) of the options facing the company have enabled Kiwirail to be hung out to dry once again as a liability and burden on the taxpayer. More>>

ALSO:

Royal Society Report: Good Opportunities To Act Now On Climate Change

There are many actions New Zealand can and should take now to reduce the threat of climate change and transition to a low-carbon economy, a report released today by the Royal Society of New Zealand finds... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news