Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Please hold, your call is unimportant to us…

Chris Hipkins
Acting Education Spokesperson

7 February 2013

Please hold, your call is unimportant to us…

The Government knew that the Novopay service centre was not up to the job before the botched teachers’ pay system went live, says Chris Hipkins, Labour’s acting Education spokesperson.

An independent audit of the Novopay service centre last August found that half of the phone calls made to it were answered incorrectly, as was half the paperwork submitted to it.

“So not only did the Government know there were more than 140 established problems with Novopay when it was introduced, they also knew that the support available to schools was a joke.

“And it is not like it has gotten any better. Since the start of the new school year, the typical waiting time for school staff trying to get help from the Novopay call centre has been more than 10 minutes. On the 31st of January it was a staggering 29 minutes. That’s huge waste of time and money for schools.

“The school payroll might be a complicated beast, but surely after all this time the contractor Talent2 and the Ministry of Education could get a simple call centre to work?

“Perhaps Steven Joyce could take some time out of his busy day spent trying to deny that there is an unemployment problem, to bang a few heads together and get the Novopay call centre answering calls in a reasonable time.

“The Government and Talent2 created this mess. The very least they can do is help schools clean up after them,” says Chris Hipkins.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Mt Eden Prison: Serco Inquiry Extended

A two month delay to the Government investigation into prison fight clubs shows the extent of problems within the Serco circus, says Labour’s Corrections spokesperson Kelvin Davis. More>>

ALSO:

Health And Safety: Late Addition Of National Security Provisions A Concern

The New Zealand Law Society has expressed its significant concerns at the last-minute addition to the Health and Safety Reform Bill of provisions for a closed material procedure for court proceedings where national security is involved. More>>

ALSO:

Rugby And Beer: World Cup Alcohol Bill Passes

ACT MP David Seymour’s Sale and Supply of Alcohol (Extended licensing hours during Rugby World Cup) Bill completed its third reading by 99 to 21... More>>

ALSO:

Gordon Campbell: On The Flag Campaign

So far, the public has treated the government’s flag campaign with something between disinterest and disdain. Most New Zealanders have instinctively seen through the marketing hype involved. More>>

Change For 2017: Local Govt To Decide On Easter Sunday Trading

The Government is to enable local communities, through councils, to decide whether retailers can open on Easter Sunday, Workplace Relations and Safety Minister Michael Woodhouse announced. More>>

ALSO:

(And Targets Worse Than Australia's): Foresters Abandoning Emissions Trading Scheme

The Government’s gutting of the Emissions Trading Scheme has caused foresters to leave and emissions to rise, says Labour’s Climate Change spokesperson Megan Woods. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news