Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Please hold, your call is unimportant to us…

Chris Hipkins
Acting Education Spokesperson

7 February 2013

Please hold, your call is unimportant to us…

The Government knew that the Novopay service centre was not up to the job before the botched teachers’ pay system went live, says Chris Hipkins, Labour’s acting Education spokesperson.

An independent audit of the Novopay service centre last August found that half of the phone calls made to it were answered incorrectly, as was half the paperwork submitted to it.

“So not only did the Government know there were more than 140 established problems with Novopay when it was introduced, they also knew that the support available to schools was a joke.

“And it is not like it has gotten any better. Since the start of the new school year, the typical waiting time for school staff trying to get help from the Novopay call centre has been more than 10 minutes. On the 31st of January it was a staggering 29 minutes. That’s huge waste of time and money for schools.

“The school payroll might be a complicated beast, but surely after all this time the contractor Talent2 and the Ministry of Education could get a simple call centre to work?

“Perhaps Steven Joyce could take some time out of his busy day spent trying to deny that there is an unemployment problem, to bang a few heads together and get the Novopay call centre answering calls in a reasonable time.

“The Government and Talent2 created this mess. The very least they can do is help schools clean up after them,” says Chris Hipkins.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Plain Packs Plan: Gordon Campbell On Tobacco Politicking (And The TPP Death Watch)

Has Act leader David Seymour got the easiest job in the world, or what? Roll out of bed, turn on the radio and hmm…there do seem to be a lot of problems out there in the world. Must think of something. And so it came to pass that this morning, David Seymour took up his sword and shield to fight for a world that’s about to be denied the rich and vibrant beauty of tobacco advertising. More>>

ALSO:

.


RECENT TPP MEETING:

Professor Ian Shirley: The Budget That Failed Auckland

The 2016 budget offered Auckland nothing in the way of vision or hope and it continued the National Government’s threats against the Auckland Council. Threatening the Council with over-riding its democratic processes if it fails to release land for housing is a bullying tactic aimed at diverting attention away from the fundamental problems with housing in the region. More>>

ALSO:

PM's Post Cab Presser: Budgets, Trusts And Pacific Diplomacy

Today Prime Minister John Key summarised last week’s budget and provided further detail about his upcoming trip to Fiji. He said that there has been “plenty going on” in the last couple of weeks and emphasised the need for Auckland council to facilitate more housing supply. More>>

ALSO:

Max Rashbrooke: A Failure Of Measurement: Inside The Budget Lock-Up

Shortly after the embargo lifted at 2pm news organisations started filing reports claiming that health, and to a lesser extent housing and education, were the ‘big winners’ out of the Budget. It failed to take into account the fact that in most cases the apparent increases were in fact cuts. Because of the twin effects of inflation and population. More>>

ALSO:

DOCtored Figures: Minister Clarifies DOC Budget

“Commentators have overlooked the fact $20.7m of that perceived shortfall is new funding for Battle for our Birds 2016, provided for in last week’s Budget...” DOC also has approval in principle to carry over a further $20m to 16/17 due to unexpected delays in a number of projects. More>>

ALSO:

For The Birds: Gordon Campbell On The Budget

Budgies, so their Wikipedia page says, are popular pets around the world due to their small size, low cost, and ability to mimic human speech. Which is a reasonably good description of Finance Minister Bill English eighth Budget. . More>>

Max Rashbrooke On The 2016 Budget

The best label for this year’s announcement by Bill English might be the ‘Bare Minimum Budget’. It does the bare minimum to defuse potential political damage in a range of areas – homelessness and health are prime among them – but almost nothing to address the country’s most deep-rooted, systemic social problems. Indeed the Budget hints that these problems may get worse. More>>

ALSO:

Gordon Campbell: On Bank Scandals (And Air Crashes)

Last month, the Australian Securities and Investment Commission (ASIC) filed proceedings against Westpac over activities that have some distinct echoes of the Libor scandal. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news