Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


New Telephone Service For Hearing Impaired


Hon Amy Adams
Minister for Communications and Information Technology

28 February Media Statement

New Telephone Service For Hearing Impaired

Hundreds of hearing impaired people are set to benefit from a new Government-funded telephone service, Communications and Information Technology Minister Amy Adams says.

From tomorrow, for the first time in New Zealand, a hearing impaired person will be able to use a captioned telephone service.

With the help of a specially-designed Captel phone, hearing impaired people will be able to talk to someone, and then be able to read word-for-word captions of the other person’s response.

Captions are generated and transmitted almost simultaneously over the internet, with a small delay of about two seconds.

The new initiative was launched by Ms Adams during an event at Parliament tonight.

“This new service means that for the first time, a hearing impaired person will be able to easily take part in a telephone conversation at almost the same speed as ordinary conversations,” Ms Adams says.

“This fantastic service puts New Zealand ahead of most other countries in providing telecommunications services that enable people with impaired hearing to participate on an equal basis with others.”

More than 200 people have already signed up to the new service and this number is expected to grow to more than 1200 within the next four years, with scope to increase even further.

The National Foundation for the Deaf estimates more than 240,000 New Zealanders have a significant hearing impairment.

The Government has contributed $200,000 to the initiative. This funding is in addition to the $3.6 million a year the Government already spends on telecommunications services for the hearing impaired.

Question and Answers:

How does the Captel service work?

A Relay Assistant listens to the conversation going to the Captel user and re-voices the conversation into a machine, which converts the speech into text for display as captions on the Captel phone. The captions are sent by internet to the Captel phone.

Is privacy assured for customers?

Yes. All Relay Assistants must pass credit and police checks. There is a strict confidentiality agreement that every Relay Assistant must sign.

The Relay Centre has been visited by representatives of IRD, Baycorp, and banks who have all been satisfied on issues of privacy. There have been no breaches in the nine years since the Relay service started in New Zealand.

Are conversations through the service recorded?

The speech-to-text conversion is generated in a speech recognition machine.

Conversations are not recorded from the standpoint that there is no artefact or media representation of a conversation that can be retrieved after the Captel call ends.

All the details of a call except the start and end time are deleted automatically when the call terminates.

Can customers make 111 calls?

Yes. During Captel service hours of 8am to 9pm the calls will be captioned. Outside these hours the phone can be used the same as any other phone to make 111 calls.

Emergency service organisations and Telecom have been advised that a caller using a Captel phone outside the service hours will not have the benefit of the captioning function and so may not be able to hear the 111 call taker.

Will callers have to wait in a queue?

Captel calls, like all other text based relay calls, are subject to a service quality measure that requires 85 per cent of calls to be answered within 15 seconds.

A peak of activity is likely when the service first launches as people are eager to try it out. However, the Captel calling pattern is expected to follow normal calling patterns during the day, and so the Relay Centre can be staffed appropriately to meet the service quality measure.

What is the cost of a Captel phone?

A phone is available for a one-off charge of $323.00, a 50 per cent discount off the full price. There is no cost to users to use the service.


ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

  • Second Readings To Continue
  • House Rises Interrupting RNZ Bill
  • Standards Bill Progresses
  • Controversy Over Non-Controversial Bill
  • Questions and Answers – May 19
  • Parliament Today 19-05-15
  • Environmental Reporting Bill Progresses
  • Access Week in Parliament 19-05-15

  • TPPA: University Of Auckland Warns Of Negative TPP Impact

    The University of Auckland May 20, 2015 University of Auckland Warns of Negative TPP Impact With the Trans Pacific Partnership (TPP) negotiation drawing to a close, the University of Auckland has expressed serious concerns about its potential implications. ... More>>

    NZ Flag: Flag Referendum Gets Hit Hard In New Poll

    The latest Campbell Live text poll confirms it is time for the Prime Minister to listen to the public and shelve his flag referendum, says the New Zealand First Leader Rt Hon Winston Peters. More>>

    Gordon Campbell: The Government’s Belated Moves On Property Speculation

    Is it a property tax on capital gains or a capital gains tax on property? The Jesuitical distinctions in the government’s spin about its latest moves on property speculators are all about whether the government can claim that it jumped, or confess that it ... More>>

    Grant Robertson:
    Key Can’t Just Be Prime Minister For Parnell

    John Key must show New Zealanders in next week’s Budget that he is more than the Prime Minister for Parnell, and is also the Prime Minister for Pine Hill, Putararu and Palmerston North, Labour’s Finance spokesperson Grant Robertson says. In a ... More>>

    Labour Party: More Regional Jobs Go In Corrections Reshape

    News that 194 Corrections staff are to lose their jobs will have ramifications not only for them and their families but for the wider community, Labour’s Corrections spokesperson Kelvin Davis says. Prison units at Waikeria, Tongariro and Rimutaka ... More>>

    ALSO:

  • NZ First - Prison Job Losses to Send Money Offshore
  • TPPA: ‘Team Obama’ Regroups On Fast Track, Still Not Deliverable

    ‘After yesterday’s stinging and unexpected defeat for the Obama administration’s attempt to advance Fast Track legislation in the US Senate, Senate leaders have worked up a compromise they think will get them past this blockage’, according to Auckland ... More>>

    NZ Government: 5,500 More Doctors And Nurses In Our Hospitals

    Health Minister Jonathan Coleman says a record number of doctors and nurses are working in District Health Boards across the country. More>>

    Controller and Auditor General: Katherine Rich Conflict of Interest Decision

    We are writing to you about a matter that has been raised with us by members of the public. More>>

    ALSO:


    Budget 2015: Andrew Little On The 2015 Budget

    Speaking to the Chamber of Commerce, the Labour opposition leader attacked the government’s approach to economic issues facing New Zealand. He said they have been “more than reckless in their complacency” and “the next week’s budget will do nothing ... More>>

    Defence Force: NZDF Building Partner Capacity Mission Personnel In Iraq

    NZDF Building Partner Capacity Mission Personnel in Iraq The New Zealand Defence Force Building Partner Capacity training mission contingent is in place at Taji Military Complex in Iraq. The Chief of Defence Force Lieutenant General Tim Keating says the ... More>>

    PM Press Conference: ACC Levy Cuts Announced

    In a press conference this afternoon in Wellington, ACC Minister Nikki Kaye proposed $500 million worth of ACC levy cuts. More>>

    Quakes: New Process For Red Zone Crown Offers

    Canterbury Earthquake Recovery Minister Gerry Brownlee has announced a process to give everyone a say on the Crown offers to owners of vacant, commercial/industrial and uninsured properties in the Residential Red Zone. More>>

    ALSO:

    Gordon Campbell: On The Battle Obama Is Waging Over The TPP

    For the past two and a half years, this column has been arguing that the fate of the Trans Pacific Partnership (TPP) deal will hinge on whether US President Barack Obama can win Trade Promotion Authority (TPA) from Congress... Last week, the White House finally, finally unveiled a draft TPA Bill. More>>

    ALSO:


    Gordon Campbell: On lessons for Labour from the UK election
    If the polls were right – and the pollsters kept telling us how accurate they’d been in 2010, and even Nate Silver was getting the same results – there seemed no way that the British Labour Party could lose last Thursday’s British election. With Labour predicted to win around 270 seats and the Scottish National Party batting around 55-60 seats, Labour seemed to be home free. But…as we now know, things didn’t turn out that way. Labour ended up with 232 seats and the Conservatives swept back to power with an outright majority, after winning only a little more than a third ( 36.9%) of the votes cast.MORE >>
    Also.

  • NZ PM John Key - PM congratulates David Cameron after UK election
  • The Nation IV Transcript - Hack Attack author Nick Davies
  • Get More From Scoop

     

    LATEST HEADLINES

     
     
     
     
     
     
     
     
     
    Parliament
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news