Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


New Telephone Service For Hearing Impaired


Hon Amy Adams
Minister for Communications and Information Technology

28 February Media Statement

New Telephone Service For Hearing Impaired

Hundreds of hearing impaired people are set to benefit from a new Government-funded telephone service, Communications and Information Technology Minister Amy Adams says.

From tomorrow, for the first time in New Zealand, a hearing impaired person will be able to use a captioned telephone service.

With the help of a specially-designed Captel phone, hearing impaired people will be able to talk to someone, and then be able to read word-for-word captions of the other person’s response.

Captions are generated and transmitted almost simultaneously over the internet, with a small delay of about two seconds.

The new initiative was launched by Ms Adams during an event at Parliament tonight.

“This new service means that for the first time, a hearing impaired person will be able to easily take part in a telephone conversation at almost the same speed as ordinary conversations,” Ms Adams says.

“This fantastic service puts New Zealand ahead of most other countries in providing telecommunications services that enable people with impaired hearing to participate on an equal basis with others.”

More than 200 people have already signed up to the new service and this number is expected to grow to more than 1200 within the next four years, with scope to increase even further.

The National Foundation for the Deaf estimates more than 240,000 New Zealanders have a significant hearing impairment.

The Government has contributed $200,000 to the initiative. This funding is in addition to the $3.6 million a year the Government already spends on telecommunications services for the hearing impaired.

Question and Answers:

How does the Captel service work?

A Relay Assistant listens to the conversation going to the Captel user and re-voices the conversation into a machine, which converts the speech into text for display as captions on the Captel phone. The captions are sent by internet to the Captel phone.

Is privacy assured for customers?

Yes. All Relay Assistants must pass credit and police checks. There is a strict confidentiality agreement that every Relay Assistant must sign.

The Relay Centre has been visited by representatives of IRD, Baycorp, and banks who have all been satisfied on issues of privacy. There have been no breaches in the nine years since the Relay service started in New Zealand.

Are conversations through the service recorded?

The speech-to-text conversion is generated in a speech recognition machine.

Conversations are not recorded from the standpoint that there is no artefact or media representation of a conversation that can be retrieved after the Captel call ends.

All the details of a call except the start and end time are deleted automatically when the call terminates.

Can customers make 111 calls?

Yes. During Captel service hours of 8am to 9pm the calls will be captioned. Outside these hours the phone can be used the same as any other phone to make 111 calls.

Emergency service organisations and Telecom have been advised that a caller using a Captel phone outside the service hours will not have the benefit of the captioning function and so may not be able to hear the 111 call taker.

Will callers have to wait in a queue?

Captel calls, like all other text based relay calls, are subject to a service quality measure that requires 85 per cent of calls to be answered within 15 seconds.

A peak of activity is likely when the service first launches as people are eager to try it out. However, the Captel calling pattern is expected to follow normal calling patterns during the day, and so the Relay Centre can be staffed appropriately to meet the service quality measure.

What is the cost of a Captel phone?

A phone is available for a one-off charge of $323.00, a 50 per cent discount off the full price. There is no cost to users to use the service.


ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Plain Packs Plan: Gordon Campbell On Tobacco Politicking (And The TPP Death Watch)

Has Act leader David Seymour got the easiest job in the world, or what? Roll out of bed, turn on the radio and hmm…there do seem to be a lot of problems out there in the world. Must think of something. And so it came to pass that this morning, David Seymour took up his sword and shield to fight for a world that’s about to be denied the rich and vibrant beauty of tobacco advertising. More>>

ALSO:

.


RECENT TPP MEETING:

Professor Ian Shirley: The Budget That Failed Auckland

The 2016 budget offered Auckland nothing in the way of vision or hope and it continued the National Government’s threats against the Auckland Council. Threatening the Council with over-riding its democratic processes if it fails to release land for housing is a bullying tactic aimed at diverting attention away from the fundamental problems with housing in the region. More>>

ALSO:

PM's Post Cab Presser: Budgets, Trusts And Pacific Diplomacy

Today Prime Minister John Key summarised last week’s budget and provided further detail about his upcoming trip to Fiji. He said that there has been “plenty going on” in the last couple of weeks and emphasised the need for Auckland council to facilitate more housing supply. More>>

ALSO:

Max Rashbrooke: A Failure Of Measurement: Inside The Budget Lock-Up

Shortly after the embargo lifted at 2pm news organisations started filing reports claiming that health, and to a lesser extent housing and education, were the ‘big winners’ out of the Budget. It failed to take into account the fact that in most cases the apparent increases were in fact cuts. Because of the twin effects of inflation and population. More>>

ALSO:

DOCtored Figures: Minister Clarifies DOC Budget

“Commentators have overlooked the fact $20.7m of that perceived shortfall is new funding for Battle for our Birds 2016, provided for in last week’s Budget...” DOC also has approval in principle to carry over a further $20m to 16/17 due to unexpected delays in a number of projects. More>>

ALSO:

For The Birds: Gordon Campbell On The Budget

Budgies, so their Wikipedia page says, are popular pets around the world due to their small size, low cost, and ability to mimic human speech. Which is a reasonably good description of Finance Minister Bill English eighth Budget. . More>>

Max Rashbrooke On The 2016 Budget

The best label for this year’s announcement by Bill English might be the ‘Bare Minimum Budget’. It does the bare minimum to defuse potential political damage in a range of areas – homelessness and health are prime among them – but almost nothing to address the country’s most deep-rooted, systemic social problems. Indeed the Budget hints that these problems may get worse. More>>

ALSO:

Gordon Campbell: On Bank Scandals (And Air Crashes)

Last month, the Australian Securities and Investment Commission (ASIC) filed proceedings against Westpac over activities that have some distinct echoes of the Libor scandal. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news