Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Key and Dunne at odds on IRD service

David Cunliffe
Revenue Spokesperson

17 April 2013

Key and Dunne at odds on IRD service

The Prime Minister is further distancing himself from Revenue Minister and United Future Leader Peter Dunne as IRD’s customer service gets worse, Labour’s Revenue Spokesperson David Cunliffe says.

“This year John Key has twice thrown his coalition partner under the bus by publicly announcing back downs on Mr Dunne’s unfair and unworkable car park and iPad taxes.

“Now the Prime Minister’s done it again by using Parliament’s written question process to insist IRD must have service standards for dealing with calls and letters. [1]

“John Key has again publicly contradicted his Revenue Minister, because Peter Dunne has admitted IRD has no performance measures for postal transactions.

“The Prime Minister might also be irritated by Mr Dunne’s admission that no records are kept on how many taxpayers the department simply hangs up on when they get busy.”

“The service degradation at IRD is becoming a genuine crisis. The records Peter Dunne does bother to keep show a full quarter of taxpayers that do get through to the call centre won’t have their enquiries fully resolved.

“John Key seems to be distancing himself from the shambles Mr Dunne has made in Revenue this year. But the buck stops with the Prime Minister, who needs to take responsibility for his minister’s failings.

“It’s ordinary Kiwis who’ll be penalised if they can’t contact IRD to make sure they’re paying the correct amount of tax.”

[1] Corrected response to Parliamentary Written Question 3944 (2013): “RT HON JOHN KEY: I expect public service agencies to have service delivery standards in place for calls, letters, etc, as appropriate for their line of business and the particular query they are responding to. This also answers questions 3945 to 3947.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

CPAG: Government Spends Over $100K Pursuing Beneficiary

For the past fifteen years, Kathryn, now in her fifties and living alone with chronic ill health on a benefit, has been challenging the decision by the MSD that she has to pay back $117,000. She has no assets or savings and cannot afford to pay for fresh food or therapy that would improve her health. More>>

ALSO:

Labour: National’s Cuts Shave $100K Off KiwiSaver By Retirement

New analysis shows National’s constant cuts to KiwiSaver will reduce the average worker’s retirement savings by $100,000 over their working life, Leader of the Opposition Andrew Little says... Since coming to office it has made five separate cuts to the scheme." More>>

ALSO:

Auckland: Transport Operators Switch From SuperGold To AT HOP Cards

Seniors using Auckland’s public transport will need to use their AT HOP cards from today but Auckland Transport has requested its operators to show understanding for those customers yet to complete the switch from SuperGold cards. More>>

ALSO:

Crime Stats: Burglary Up 11.9%

“While burglary rates are still below that of recent years, there has been an increase of more than 10 per cent over the past 12 months, which is of concern to Police and something we are determined to tackle,” says Police Commissioner Mike Bush. More>>

ALSO:

Help: Lifeline Aotearoa Fighting For Survival

Lifeline Aotearoa has announced it only has enough money to run for one more year. By 30 June 2017, all available sustainability reserves and funds from a new mortgage on its Auckland property will be exhausted. More>>

ALSO:

Overseas Investment: Auditor-General To Examine OIO

The Auditor-General is to examine how the Overseas Investment Office collects and manages information following a request from the parliament's finance and expenditure committee. More>>

ALSO:

Gordon Campbell: On Bill English Living In Denial

The working poor have been a direct byproduct of the economic policies in vogue for the past 30 years or more, all over the Western world... That anger was evident in the Brexit vote, and it underlies the support for Donald Trump in the United States. More>>

ALSO:

Final Reading Of Parental Leave Bill: Families With New Babies Victims Of Veto

“For the first time ever, a Bill will have a third reading debate and no vote will be taken at the end because the National Government has used its veto – an extreme measure against families,” says the Bill’s sponsor, Labour MP Sue Moroney. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news