Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Key and Dunne at odds on IRD service

David Cunliffe
Revenue Spokesperson

17 April 2013

Key and Dunne at odds on IRD service

The Prime Minister is further distancing himself from Revenue Minister and United Future Leader Peter Dunne as IRD’s customer service gets worse, Labour’s Revenue Spokesperson David Cunliffe says.

“This year John Key has twice thrown his coalition partner under the bus by publicly announcing back downs on Mr Dunne’s unfair and unworkable car park and iPad taxes.

“Now the Prime Minister’s done it again by using Parliament’s written question process to insist IRD must have service standards for dealing with calls and letters. [1]

“John Key has again publicly contradicted his Revenue Minister, because Peter Dunne has admitted IRD has no performance measures for postal transactions.

“The Prime Minister might also be irritated by Mr Dunne’s admission that no records are kept on how many taxpayers the department simply hangs up on when they get busy.”

“The service degradation at IRD is becoming a genuine crisis. The records Peter Dunne does bother to keep show a full quarter of taxpayers that do get through to the call centre won’t have their enquiries fully resolved.

“John Key seems to be distancing himself from the shambles Mr Dunne has made in Revenue this year. But the buck stops with the Prime Minister, who needs to take responsibility for his minister’s failings.

“It’s ordinary Kiwis who’ll be penalised if they can’t contact IRD to make sure they’re paying the correct amount of tax.”

[1] Corrected response to Parliamentary Written Question 3944 (2013): “RT HON JOHN KEY: I expect public service agencies to have service delivery standards in place for calls, letters, etc, as appropriate for their line of business and the particular query they are responding to. This also answers questions 3945 to 3947.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

InternetNZ On Snowden Docs: Mass Collection Of Pacific Data Affects Kiwi Holidaymakers

The allegation that New Zealand has conducted mass data harvesting on its Pacific Island neighbours raises concerns about New Zealanders’ communications being collected, says InternetNZ.

“If the allegations are correct, then New Zealand would be mining data about everyone in the Pacific Islands named in the allegations. That’s everyone. Not just individuals who attract specific surveillance warrants, but everyone. This means local residents to visiting Kiwi tourists could be having their data collected." More>>

 

PARLIAMENT TODAY:

Teina Pora Wins Appeal: Gordon Campbell On The Privy Council Decision

The quashing of the convictions of Teina Pora for the rape and murder of Susan Burdett in 1992 has shone a spotlight once again on a major gap in the New Zealand justice system... More>>

ALSO:

Urgent Bill Planned: MP Pay Rises To Match Public Service

Prime Minister John Key today announced an overhaul of the Remuneration Authority Act, tying MP salaries to those of the wider public sector, which will be passed under urgency. More>>

ALSO:

PM's Press Conference: MP Pay Rises, Solid Energy, Iraq

Prime Minister John Key answered questions in his Post-Cabinet press conference about the Iraq deployment, Solid Energy and National’s decision to overhaul the Remuneration Authority Act. More>>

ALSO:

Worksafe: MSD Charged Over Work And Income Ashburton Shooting

WorkSafe NZ has laid one charge against the Ministry of Social Development (MSD) in relation to the shooting at the MSD Ashburton office on 1 September 2014 in which two Work and Income staff were killed and another was injured. More>>

ALSO:

Iraq: Ex-Hostage Says Government Not Putting NZers, Iraqis First

Harmeet Singh Sooden is travelling to Iraq in the coming weeks to work with Christian Peacemaker Teams (CPT) on a short-term assignment. More>>

ALSO:

Joint Statement: Australia-New Zealand Leaders’ Meeting

Prime Minister Key warmly welcomed Prime Minister Abbott and Mrs Abbott to New Zealand. The visit has enabled wide-ranging and substantive discussion that has underlined the strength, value, diversity and warmth of our trans-Tasman relationship. More>>

ALSO:

Press Conference: Peters To Stand In Northland By-Election

New Zealand First Leader Winston Peters has announced his intention to stand in the Northland by-election, citing his own links to the electorate and ongoing neglect of the region by central government. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news