Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


IRD’s Voice ID cracks 1 million customers

Hon Todd McClay
Minister of Revenue

26 March 2014

IRD’s Voice ID cracks 1 million customers

Revenue Minister Todd McClay is thrilled with the success of IRD’s Voice ID service after it cracked 1 million customers today, saving taxpayers a staggering 8,500 hours of phone time each year.

“This is a significant achievement. At 1 million enrolments we have the highest level of voice biometric enrolments per capita in the world,” says Mr McClay.

“Leading the way in voice biometrics highlights the Government’s commitment to reducing red tape and compliance for New Zealanders.”

Voice ID went live in January 2012 and has proven so successful that around 60-70 per cent of people who call IRD on any given day are now enrolled with it.

“I am advised that customers are saving around 40 seconds per call when enrolled through Voice ID. This equates to a staggering 8,500 hours each year New Zealanders no longer have to spend on the phone to IRD.”

Signing up for Voice ID eliminates the need to answer a lot of personal security questions to verify who you are, meaning you will have your query dealt with quicker.

Voice ID also allows customers to automatically check the balance of their Inland Revenue accounts, receive child support information, track their tax refund, retrieve their IRD number, activate their online services account and reset passwords, even if they call outside opening hours.

“The Government’s push for better public services reflects our belief that New Zealanders deserve to deal with government easily, securely and in a timely fashion. Voice ID is another tool we use to achieve that,” says Mr McClay.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Spy Update: Appointment Of GCSB Acting Director

GCSB Chief Legal Advisor Lisa Fong will become the Acting Director of the Government Communications Security Bureau (GCSB) from 15 February 2016, Minister Responsible for the GCSB Christopher Finlayson announced today. More>>

Protests Close Roads: TPP Signed In Auckland

“TPP was signed by Australia, Brunei Darussalam, Canada, Chile, Japan, Malaysia, Mexico, New Zealand, Peru, Singapore, the United States and Viet Nam.” More>>

ALSO:

Emails Behind 'Diplomatic Immunity' Case: Whitehead Report Released

“As previously indicated the conclusions reached by Mr Whitehead’s investigation are not unexpected but they are very disappointing,” Mr Mccully says. “At the heart of the matter is a single email, along with procedural shortcomings, which gave Malaysian officials the impression it would be acceptable for Mr Rizalman to return to Malaysia." More>>

ALSO:

Gordon Campbell: On The Treaty/TPP Overlap, And Iowa

The fears about the ISDS provisions in the Trans Pacific Partnership deal are well-founded. The reality is that there is a sharp uptick in the occurrence of ISDS litigation in developed countries, and even the right wing likes of The Economist have been souring on the process for some time. More>>

ALSO:

Christchurch Red Zone Offers: Fresh High Court Proceedings

Grant Cameron, Solicitor for the Quake Outcasts said “the action seeks judicial review of the Crown’s recent decision to make a fresh offer to purchase properties from uninsured property owners in red zones. More>>

ALSO:

PM's Post-Cabinet Press Conference: Waitangi And TPP

Prime Minister John Key on Tuesday said his office has received an invitation for him to visit the Lower Marae on Waitangi Day, but was waiting for a meeting of the Te Tii Marae Trustees. More>>

ALSO:

Flagged: 'Wrong Colour' Bridge Flag To Change

NZ First: Only 13 days after National trumpeted its legally questionable flag on Auckland Harbour Bridge, it is now coming down because it is the wrong colour... “Mr Key’s latest flag fiasco is another waste of taxpayers' money. Given it is coming down, down is exactly the location where it should remain. More>>

ALSO:

School's In: Children Head Back To School

“Across the whole of this year we expect 61,820 five year olds will begin their primary schooling for the first time,” says the Ministry of Education head of sector enablement and support Katrina Casey. More>>

ALSO:

Dog & Lemon: FBI Disagrees With NZ Government Over Police Chases

Multiple studies, quoted by the FBI, show that once suspects realise they're no longer being chased; they tend to slow down to normal driving speeds and therefore become far less of a risk. The FBI report also categorically rejected the argument that abandoning police chases meant ‘giving in’ to offenders. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news