Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


IRD’s Voice ID cracks 1 million customers

Hon Todd McClay
Minister of Revenue

26 March 2014

IRD’s Voice ID cracks 1 million customers

Revenue Minister Todd McClay is thrilled with the success of IRD’s Voice ID service after it cracked 1 million customers today, saving taxpayers a staggering 8,500 hours of phone time each year.

“This is a significant achievement. At 1 million enrolments we have the highest level of voice biometric enrolments per capita in the world,” says Mr McClay.

“Leading the way in voice biometrics highlights the Government’s commitment to reducing red tape and compliance for New Zealanders.”

Voice ID went live in January 2012 and has proven so successful that around 60-70 per cent of people who call IRD on any given day are now enrolled with it.

“I am advised that customers are saving around 40 seconds per call when enrolled through Voice ID. This equates to a staggering 8,500 hours each year New Zealanders no longer have to spend on the phone to IRD.”

Signing up for Voice ID eliminates the need to answer a lot of personal security questions to verify who you are, meaning you will have your query dealt with quicker.

Voice ID also allows customers to automatically check the balance of their Inland Revenue accounts, receive child support information, track their tax refund, retrieve their IRD number, activate their online services account and reset passwords, even if they call outside opening hours.

“The Government’s push for better public services reflects our belief that New Zealanders deserve to deal with government easily, securely and in a timely fashion. Voice ID is another tool we use to achieve that,” says Mr McClay.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Last Sitting Day Of Parliament: Slave Ships Bill To Pass

The House resumed at 9am and MPs agreed to add the third reading of the Fisheries (Foreign Charter Vessels and Other Matters) Amendment Bill to this morning’s business.

The bill requires all foreign owned fishing vessels to fly under a New Zealand flag from May 2016 and obey all New Zealand laws. This includes labour laws...

Last night Opposition MPs accused the Maori Party of blocking the passage of this bill into law in this Parliament, no members of the Maori Party were in the House to answer the accusations though they denied this in a press release. More>>

 

Parliament Today:

Novopayout: Government-Owned Company To Take Over School Payroll

After lengthy negotiations, the Ministry of Education and the existing school payroll provider, Talent2, have settled both on the amounts payable by Talent2 towards the costs of remediating the Novopay service and a new operating model for the school payroll system. More>>

ALSO:

Employment: Labour Will Raise Minimum Wage, Restore Work Rights

A Labour government will raise the minimum wage $2 an hour to $16.25 and restore work rights to ensure the benefits of economic growth are shared fairly by all New Zealanders, Labour Leader David Cunliffe says. More>>

ALSO:

Police: Crewe File Review Released

No new evidence has come to light implicating any specific person as being responsible for the murders of Jeannette and Harvey Crewe... The review identifies there is a distinct possibility that Exhibit 350 (the brass .22 cartridge case) may be fabricated evidence, and that if this is the case, that a member of Police would have been responsible. More>>

ALSO:

Werewolf Issue #49: Gordon Campbell Interviews Laila Harre

For 25 years, Labour and National have been in virtual agreement about the basics of economic policy, and differed mainly on how to go about managing its social consequences. More>>

ALSO:

Greens: Plan To Protect Our Maui’s Dolphins

1. Protect Maui’s from being killed in the sanctuary set up to protect them... 2. Extend fishing protections to the entire Maui’s range... 3. Help protect the livelihoods of affected fishers by supporting them to adopt dolphin-safe fishing methods. More>>

ALSO:

Gordon Campbell: On National’s Electorate Deals

For all the talk yesterday from Prime Minister John Key about National being transparent about its electorate deals in Epsom and Ohariu, that transparency is entirely front-loaded. More>>

ALSO:

Greens: Oil Drilling Face-Off With Labour

The key policy points in the Green Party’s plan to protect our beaches from oil spills are to:
1. Prohibit deep sea oil drilling; 2. Implement compulsory shipping lanes for coastal shipping; 3. Build Maritime New Zealand’s oil spill response capability; and 4. Introduce a stronger legal framework so that when accidents do happen, the New Zealand taxpayer does not have to pay for the clean-up. More>>

ALSO:


Nick Smith v Fish & Game:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news