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School payroll improving again

Hon Steven Joyce
Minister Responsible for Novopay

26 March 2014

School payroll improving again

Minister Responsible for Novopay Steven Joyce today released the report on complaints and notifications received in regards to Pay Period 26 of the schools’ payroll.

Pay Period 26, which was paid on the morning of 19 March, paid 88,185 people a total of $178.79 million. The report for that pay shows complaints and notifications were received regarding 0.19 per cent of staff across the country, 50 staff were notified as not paid, 46 were overpaid, and 75 underpaid. Affected staff were from 138 schools or 5.70 per cent of schools in the payroll system.

“Pay Period 26 was back below the 0.5 per cent acceptable steady state error rate as defined by the Novopay technical review. Transactions volumes also dropped from around 30,000 in the previous pay period to 23,000. It shows the system is settling down again after the high volumes and high error rate of the last three pay periods connected to the Start of Year process,” Mr Joyce says.

The 0.19 per cent headline error figure compares favourably with the 0.43 per cent error rate experienced in the equivalent pay period last year.

“The Start of the Year, while significantly better than last year, has always been problematic with a higher error rate – even under the previous payroll provider – due to the high number of data entry changes required that affect 60-65 per cent of all staff on the payroll,” Mr Joyce says.

“Compared to last year’s Start of Year process there have been very few issues with the Novopay software.”

Mr Joyce says work continues to ensure the next pay period – the first of the new financial year – runs smoothly.

“Work is also continuing on remediating and improving the school payroll system, including revising the service centre model and addressing outstanding overpayments and leave balances,” Mr Joyce says.

Other planned changes in the next six months include improvements to the readability of payslips and regular administrative reports, and a project to reduce the complexity of the payroll system that has built up over the last 25 years.

Percentage of staff about which complaints and notifications receivedNumber of Schools affected
Pay Period 260.19%138
Pay Period 250.78%*432
Pay Period 241.06%*#615
Pay Period 230.69%*268
Pay Period 220.18%68
Pay Period 210.25%92
Pay Period 200.34%166
Pay Period 190.19%111
Pay Period 180.079%62
Pay Period 170.093%68
Pay Period 160.084%58
Pay Period 150.21%118
Pay Period 140.18%133
Pay Period 130.15%108
Pay Period 120.12%109
Pay Period 110.21%151
Pay Period 100.27%173
Pay Period 90.12%76
Pay Period 80.22%156
Pay Period 70.26%177
Pay Period 60.30%197
Pay Period 50.39%234
Pay Period 40.42%247
Pay Period 30.26%166
Pay Period 20.44%264
Pay Period 12.14%^386
Pay Period 260.43%**232
Pay Period 251%**406
Pay Period 241.90%**447
Pay Period 232.20%**628

^ This was higher due to the one-off voluntary bonding error
* Start of school year pay 2014
** Start of school year pay 2013
# This was higher due to one-off Principal Career Structure payment error


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