Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


IRD peak season survival guide

IRD peak season survival guide


Revenue Minister Todd McClay is encouraging people to use Inland Revenue’s online services as the department enters its peak season.

“Inland Revenue has put a lot of effort into making it easier for people to do more online, so they don’t have to wait on the phone,” says Mr McClay

The next few months are Inland Revenue’s busiest period, with customers seeking a variety of information regarding the end of the financial year such as whether they are due a tax refund, updating personal details or inquiring about working for family tax credits.

“In the past year, Inland Revenue received over 3.6 million calls; 1.9 million of those were made between April and August alone.”

“This increased demand places substantial pressure on Inland Revenue’s call centre and while extra resources are put in place, unfortunately some customers may experience longer wait times than usual.”

“Calls to Inland Revenue can be complex and it is important that they are fully and accurately answered. However, many people can get what they need online without having to contact Inland Revenue at all.”

“Over a million customers are already registered for online services. They do not have to wait on the phone to check the balance of their IRD accounts, receive child support information, track their tax refund, retrieve their IRD number, check their Student Loan balances and register or submit a GST return,” says Mr McClay.

“Customers can also use the Voice ID option to automatically check the balance of their Inland Revenue accounts, receive child support information, track their tax refund, retrieve their IRD number, activate their online services account and reset passwords.”

“Along with offering customers the option to schedule an appointment to talk to a customer service specialist at another time that is convenient to them, Inland Revenue is doing all it can to help people get the information they need during this peak period,” says Mr McClay.

Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell:
On War Crimes And The Afghan Insurgency

Truly, with friends like former defence Minster Wayne Mapp, the SAS does not need enemies. At the very least, the Hit and Run book has raised the possibility that the New Zealand SAS committed war crimes in the attack they led in Afghnistan upon the villages of Naik and Khak Khuday Dad...

Mapp’s attempted defence of the SAS on RNZ this morning unintentionally indicated that collective punishment was baked into the planning exercise for the raid, and also into how the raid proceeded on the ground. More>>

 
 

Little Heading For Court: Apology Over Donation/Hotel Contract Claims Not Accepted

Today I want to publicly apologise unreservedly to Mr Hagaman for any hurt, embarrassment or adverse reflection on his reputation which may have resulted from my various media statements. I have offered that apology to the Hagamans. More>>

ALSO:

Biscuit Tin Of Democracy: World Heritage Site Protection, Ombudsman and Equal Pay Bills Drawn

On Thursday, 23 March 2017 three places are available on the Order Paper for the first reading of a Member’s bill. The ballot was held, and resulted in the following bills being drawn... More>>

ALSO:

Emissions Plan: NZ Needs More Science, More Trees, Fewer Beasts

A combination of technology breakthroughs, much more plantation forestry, and a big switch away from pastoral, particularly dairy farming, are identified as the key elements of any approach New Zealand takes to reducing its carbon emissions to a net zero level, according to a new report sponsored by the New Zealand chapter of GLOBE, a multi-party, global parliamentary grouping. More>>

ALSO:

"Backed To Win Seats": Labour Māori Seat MPs Won't Stand On List

The Labour Party is backing a request from its Māori seat MPs to stand as electorate MPs only, says Labour Leader Andrew Little. More>>

OutsKey: John Key's Valedictory Speech

I rise to address this House for the very last time. It has been a huge privilege to have served the people of Helensville as their member of Parliament, and, of course, the people of New Zealand as their Prime Minister. More>>

ALSO:

Productivity Commission: New Models Of Tertiary Education Are Coming

The report is a broad-ranging inquiry into how well New Zealand’s tertiary education system is set up to respond to emerging trends in technology and the internationalisation of education, and changes in the structure of the population, and the skills needed in the economy and society... More>>

ALSO:

PM's Press Conference: Water Everywhere

Monday's Post-Cabinet press conference focused on water, with the Prime Minister fielding questions about the possibility pricing water taken for export. Mr English said the government was directing their water allocation technical advisory group to include export water in considerations. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news