Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


IRD peak season survival guide

IRD peak season survival guide


Revenue Minister Todd McClay is encouraging people to use Inland Revenue’s online services as the department enters its peak season.

“Inland Revenue has put a lot of effort into making it easier for people to do more online, so they don’t have to wait on the phone,” says Mr McClay

The next few months are Inland Revenue’s busiest period, with customers seeking a variety of information regarding the end of the financial year such as whether they are due a tax refund, updating personal details or inquiring about working for family tax credits.

“In the past year, Inland Revenue received over 3.6 million calls; 1.9 million of those were made between April and August alone.”

“This increased demand places substantial pressure on Inland Revenue’s call centre and while extra resources are put in place, unfortunately some customers may experience longer wait times than usual.”

“Calls to Inland Revenue can be complex and it is important that they are fully and accurately answered. However, many people can get what they need online without having to contact Inland Revenue at all.”

“Over a million customers are already registered for online services. They do not have to wait on the phone to check the balance of their IRD accounts, receive child support information, track their tax refund, retrieve their IRD number, check their Student Loan balances and register or submit a GST return,” says Mr McClay.

“Customers can also use the Voice ID option to automatically check the balance of their Inland Revenue accounts, receive child support information, track their tax refund, retrieve their IRD number, activate their online services account and reset passwords.”

“Along with offering customers the option to schedule an appointment to talk to a customer service specialist at another time that is convenient to them, Inland Revenue is doing all it can to help people get the information they need during this peak period,” says Mr McClay.

Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Breed Laws Don’t Work: Vets On New National Dog Control Plan

It is pleasing therefore to see Louise Upston Associate Minister for Local Government calling for a comprehensive solution... However, relying on breed specific laws to manage dog aggression will not work. More>>

ALSO:

Corrections Corrected: Supreme Court Rules On Release Dates

Corrections has always followed the lawful rulings of the Court in its calculation of sentence release dates. On four previous occasions, the Court of Appeal had upheld Corrections’ practices in calculating pre-sentence detention. More>>

ALSO:

Not Waiting On Select Committee: Green Party Releases Medically-Assisted Dying Policy

“Adults with a terminal illness should have the right to choose a medically assisted death,” Green Party health spokesperson Kevin Hague said. “The Green Party does not support extending assisted dying to people who aren't terminally ill because we can’t be confident that this won't further marginalise the lives of people with disabilities." More>>

ALSO:

General Election Review: Changes To Electoral Act Introduced

More effective systems in polling places and earlier counting of advanced votes are on their way through proposed changes to our electoral laws, Justice Minister Amy Adams says. More>>

Gordon Campbell: On Our Posturing At The UN

In New York, Key basically took an old May 2 Washington Post article written by Barack Obama, recycled it back to the Americans, and still scored headlines here at home… We’ve had a double serving of this kind of comfort food. More>>

ALSO:

Treaty Settlements: Bills Delayed As NZ First Pulls Support

Ngāruahine, Te Atiawa and Taranaki are reeling today as they learnt that the third and final readings of each Iwi’s Historical Treaty Settlement Bills scheduled for this Friday, have been put in jeopardy by the actions of NZ First. More>>

ALSO:

Gordon Campbell: On The Damage De-Regulation Is Doing To Fisheries And Education, Plus Kate Tempest

Our faith in the benign workings of the market – and of the light-handed regulation that goes with it – has had a body count. Back in 1992, the free market friendly Health Safety and Employment Act gutted the labour inspectorate and turned forestry, mining and other workplace sites into death traps, long before the Pike River disaster. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news