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Update on school pay performance

Hon Steven Joyce
Minister Responsible for Novopay
20 May 2014 Media Statement
Update on school pay performance
The latest Novopay complaints reports show the school payroll system is maintaining a steady performance.

Minister Responsible for Novopay Steven Joyce today released the reports on complaints and notifications received in regards to Pay Periods 3 and 4 of the schools’ payroll. Pay Period 3, was paid on the morning of 30 April, and paid 87,571 people a total of $165.44 million.

The report for that pay shows complaints and notifications were received regarding 0.11 per cent of staff across the country, eight staff were notified as not paid, 30 were overpaid, and 55 underpaid. Affected staff were from 55 schools or 2.27 per cent of schools in the payroll system.

Pay Period 4, was paid on the morning of 14 May, and paid 85,449 people a total of $165.83 million.

The report for that pay shows complaints and notifications were received regarding 0.18 per cent of staff across the country, 27 staff were notified as not paid, 46 were overpaid, and 84 underpaid. Affected staff were from 138 schools or 5.70 per cent of schools in the payroll system.

“Both pay periods were well within the 0.5 per cent acceptable steady state error rate as defined by the Novopay technical review,” Mr Joyce says.

“The performance of Pay Period 4 would’ve been better if 39 principals had received a leadership payment allowance they were meant to be receiving. This mistake came about due to a one-off data entry error. These principals will receive the allowance payment in the next fortnightly pay.

Mr Joyce says work is continuing to further improve the delivery of the school payroll system, including revising the service centre model and resolving outstanding overpayments and leave balances.

As at 27 April this year, there were 18,058 overpayments worth $18.8 million dating back to when Novopay first started. More than half of that debt ($10 million) has so far been repaid, and the current repayment rate is around $1 million a month. $167,992 of the debt has been written off (due to each debt being below $100). No-one is being referred to debt collection agencies.

Mr Joyce says sector and school feedback was also being used to improve the process around school annual accounts which last year were affected by Novopay errors. The Education Ministry has been providing additional support to schools.

Resolving leave balances continues to be complex as each ticket often has multiple issues making them harder to clear quickly. There are 3573 outstanding tickets still to be cleared – down from around 5000 in November last year.

Percentage of staff about which complaints and notifications receivedNumber of Schools affected
Pay Period 40.18%+138
Pay Period 30.11%55
Pay Period 20.09%76
Pay Period 10.15%106
Pay Period 260.19%138
Pay Period 250.78%*432
Pay Period 241.06%*#615
Pay Period 230.69%*268
Pay Period 220.18%68
Pay Period 210.25%92
Pay Period 200.34%166
Pay Period 190.19%111
Pay Period 180.079%62
Pay Period 170.093%68
Pay Period 160.084%58
Pay Period 150.21%118
Pay Period 140.18%133
Pay Period 130.15%108
Pay Period 120.12%109
Pay Period 110.21%151
Pay Period 100.27%173
Pay Period 90.12%76
Pay Period 80.22%156
Pay Period 70.26%177
Pay Period 60.30%197
Pay Period 50.39%234
Pay Period 40.42%247
Pay Period 30.26%166
Pay Period 20.44%264
Pay Period 12.14%^386
Pay Period 260.43%**232
Pay Period 251%**406
Pay Period 241.90%**447
Pay Period 232.20%**628

^ This was higher due to the one-off voluntary bonding error
* Start of school year pay 2014
** Start of school year pay 2013
# This was higher due to one-off Principal Career Structure payment error
+ This was higher due to one-off Principal Leadership payment error


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