Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Language Line tops 50,000 calls

Hon Judith Collins
Minister for Ethnic Affairs

18 July 2014

Language Line tops 50,000 calls

Telephone interpreting service, Language Line, has helped a record number of people in New Zealand gain access to essential services in 2013/14, Ethnic Affairs Minister Judith Collins says.

“Our nation’s population is becoming increasingly diverse, with 25 per cent of New Zealanders born overseas. Thanks to Language Line’s services, 55,000 New Zealanders have received interpretation support this year. This is a terrific result,” Ms Collins says.

“It’s important that while migrants and tourists gain confidence with the English language, they are still able to access essential services and overcome language barriers.

“If we’re to fully benefit from our nation’s diversity, we must ensure that people who live here but have limited English are able to participate in all aspects of New Zealand public life – Language Line plays a vital role in getting them started.”

Language Line is run by the Office of Ethnic Affairs and offers immediate access to interpreters of 44 languages to help those who speak little or no English access essential services from government and private organisations free of charge.

“Over the past decade Language Line has facilitated more than 300,000 transactions between government agencies, migrants, tourists and long-term residents. This year’s progress shows the service is going from strength to strength,” Ms Collins says.

Agencies who use the service include government departments, insurance firms, the Human Rights Commission, Victim Support and counsellors for family violence victims.

“This achievement highlights the value this Government places on empowering New Zealand’s migrant and ethnic communities so they can make a positive contribution to our nation,” Ms Collins says.

Information about Language Line can be found at languageline.govt.nz.

To access language help people ring or visit the service provider they are seeking information from and ask for Language Line and the language they wish to use. The service provider is responsible for connecting to an interpreter and initiating a three way conversation between the customer, themselves as the service provider and the interpreter.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Transport Report: LGNZ Calls For Proactive Approach To Mobilise Regions

LGNZ has today released Mobilising the Regions, its major transport study, which highlights the economic and social impact of strategic transport decisions nationally and in the regions, and the direct link between regional development, national prosperity, social well-being and cohesiveness. More>>

ALSO:

Transport: New Rules Bring Double-Deckers To Our Cities

New rules that allow buses, including double-deckers, to carry more people will ramp up the public transport offering in our cities, Transport Minister Simon Bridges and Associate Transport Minister Craig Foss say. More>>

ALSO:

Cycling:


Images & Video: Four Alternative Flags For Referendum

Flag Consideration Panel chair, Professor John Burrows, said the Panel’s decision had been guided first and foremost by the results of its engagement programme across a range of communities where thousands of Kiwis shared what was special about New Zealand, as well as the Panel’s own selection criteria. More>>

ALSO:

Labour: New Figures Show Speculators Rampant

New figures released by the Reserve Bank show there’s been an explosion in mortgage lending with most of the growth going to property investors, Labour’s Housing spokesperson Phil Twyford says. More>>

ALSO:

False Official Information Response: English's Apology Accepted

Finance Minister Bill English is being thanked for his apology to New Zealand First Leader and Member of Parliament for Northland Rt Hon Winston Peters... Mr English says his staff and the Treasury have searched again, and they found the document that they denied having. More>>

ALSO:

Midwives On Pay Equity: Historic Bill Of Rights Case For High Court

“We have been left with no choice.” That from Karen Guilliland, the Chief Executive of the New Zealand College of Midwives, as the organisation prepares to file a pay parity discrimination case on the basis of gender under the NZ Bill of Rights Act in the High Court. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news