Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Language Line tops 50,000 calls

Hon Judith Collins
Minister for Ethnic Affairs

18 July 2014

Language Line tops 50,000 calls

Telephone interpreting service, Language Line, has helped a record number of people in New Zealand gain access to essential services in 2013/14, Ethnic Affairs Minister Judith Collins says.

“Our nation’s population is becoming increasingly diverse, with 25 per cent of New Zealanders born overseas. Thanks to Language Line’s services, 55,000 New Zealanders have received interpretation support this year. This is a terrific result,” Ms Collins says.

“It’s important that while migrants and tourists gain confidence with the English language, they are still able to access essential services and overcome language barriers.

“If we’re to fully benefit from our nation’s diversity, we must ensure that people who live here but have limited English are able to participate in all aspects of New Zealand public life – Language Line plays a vital role in getting them started.”

Language Line is run by the Office of Ethnic Affairs and offers immediate access to interpreters of 44 languages to help those who speak little or no English access essential services from government and private organisations free of charge.

“Over the past decade Language Line has facilitated more than 300,000 transactions between government agencies, migrants, tourists and long-term residents. This year’s progress shows the service is going from strength to strength,” Ms Collins says.

Agencies who use the service include government departments, insurance firms, the Human Rights Commission, Victim Support and counsellors for family violence victims.

“This achievement highlights the value this Government places on empowering New Zealand’s migrant and ethnic communities so they can make a positive contribution to our nation,” Ms Collins says.

Information about Language Line can be found at languageline.govt.nz.

To access language help people ring or visit the service provider they are seeking information from and ask for Language Line and the language they wish to use. The service provider is responsible for connecting to an interpreter and initiating a three way conversation between the customer, themselves as the service provider and the interpreter.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Anzac Day:


Reshuffle: PM Announces Changes To Ministerial Portfolios

Prime Minister Bill English today announced the appointment of Gerry Brownlee as Minister of Foreign Affairs, Nathan Guy as Minister of Civil Defence, Nikki Kaye as Minister of Education and Mark Mitchell as Minister of Defence.

The changes follow the resignations from Cabinet of Hekia Parata and Murray McCully.

In other changes Simon Bridges has been appointed Leader of the House and Nicky Wagner has been made Minister supporting Greater Christchurch Regeneration. More>>

 

Q+A Transcript: CTU Call For 'National Standards' On Wages

‘If you look at countries who do better than us, who pay wages better, who have more competitive industries, more successful economies, they have systems where there are national standards.’ More>>

ALSO:

Health Workers Respond: People's Mental Health Report Released

The People's Mental Health Review reinforces a recent YesWeCare.nz survey of 6,000 health workers, which found nine in 10 believe they don't have the staff or resources to deliver the care Kiwis need when they need it. More>>

ALSO:

More Mental Health:

Energy: Greens Launch Plan For Cheaper And Cleaner Electricity

$112 million for winter warm-up payments to help low-income households cover their power bills • setting a goal for 100 percent renewable electricity by 2030 (in average hydrological conditions) • an investigation into the electricity wholesale market. More>>

ALSO:

Gordon Campbell: On The Aged-Care Settlement

Until yesterday, a National government has always been the sworn enemy of women seeking justice in the workplace, in the face of gender-based pay discrimination. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news