Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Hospital patients asked for feedback

Hospital patients asked for feedback

Associate Health Minister Jo Goodhew is welcoming a new survey system which will ask hospital patients for their feedback.

“Every three months, 7500 patients will be sent a survey asking about their stay in hospital. The survey will cover everything from whether they were involved in decision-making about their treatment to whether they understood the advice they were given by their doctor,” says Mrs Goodhew.

A random selection of patients from across the country who have spent at least one night in hospital from today and until August 17 will be invited to take part in the first survey. Invitations to take part in the survey will be sent out on August 26th by email, text or letter depending on the patient’s hospital records.

“The survey takes only around six minutes to fill in, and will be anonymised to encourage patients to talk freely about their experiences,” says Mrs Goodhew.

“For the first time, hospitals will be able to receive this feedback as soon as the patient submits it, which means they will be able to respond to issues raised straight away.”

Responses will be collated to give each DHB a rating out of 10 in four areas: coordination, partnership, communication, and physical and emotional needs.

Developed by the Health Quality & Safety Commission, the survey will be the first time hospital patients’ feedback has been collected and measured in the same way across the country.

Some DHBs are also choosing to run surveys fortnightly, instead of quarterly, to give them extra information on their health care.

Results from the first survey will be published in October 2014.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines



Gordon Campbell: On John Key’s Trip To Iraq

In the embedded press coverage on this trip, the absence so far of any evaluation of the wider context of what New Zealand thinks it is doing at Camp Taji has been striking. More>>


Labour: Parata Puts Brakes On Charter School Appraisal

“When the Ministry of Education recommended they compare the achievements of children at charter schools to those of their counterparts at state schools, the documents show Hekia Parata specifically prohibited them from doing so." More>>


Bad Day For Universities: Gun, Bomb Threats On Three Campuses

Dunedin Police are continuing their investigation into the threat made against the University of Otago. Staff are following a number of lines of inquiry, and police are working to verify the authenticity and source of the post. More>>


Gordon Campbell: On The TPP Deal Reached In Atlanta

Yes, the TPP has helped to knock a few points off the tariffs facing our exporters. Yet some of those alleged dollar gains may well have been made regardless over time – and without the negative baggage of the concessions in the non-trade areas (intellectual property, copyright extensions, investor-state dispute mechanisms etc) that the TPP deal also brings in its wake. More>> (Cartoon by Dave Wolland)

Public Summaries:


Wellington.Scoop: Serco – First The Prisons, And Now It Wants To Run The Trains

As the government continues its inquiry into Serco’s discredited administration of Mt Eden prison in Auckland, here in Wellington there’s further scrutiny of the British outsourcing company – because it’s competing to take over the running of our commuter trains. More>>


Pre-Signing: Gordon Campbell On The TPP Countdown

To date, the Key government has been unwilling to share any information about this TPP deal until it is too late for outraged public opinion to affect the outcome... the disclosure process is likely to consist of a similarly skewed and careful exercise in spin. More>>


Australia Deportations: English Relaxed On Immigration Centre Conditions

Labour's Annette King: “There have been numerous reports from inside these detention centres on just how bad conditions are... If they were being held in any other foreign jail, I imagine Mr English would be somewhat concerned. More>>


Schools: Achievement-Based Funding Would Be A Disaster

The Education Minister’s speech to the PPTA Conference raising the spectre of achievement data driving a new funding system would be disastrous, says NZEI Te Riu Roa. More>>

  • Video Out-Link - PPTA Annual Conference 2015 on Livestream (Q+A dicussion suggests funding would be directed to less successful schools.)

  • ALSO:

    ECE Report:

    Get More From Scoop



    Search Scoop  
    Powered by Vodafone
    NZ independent news