Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Insurance industry trumpets success but 8000 claims in limbo

EQC Spokesperson
Commerce Spokesperson

Insurance industry trumpets success but has 8000 claims in limbo

The Insurance Council of New Zealand has trumpeted the industry’s success in Canterbury through a press release today despite having over 8000 claims still to begin real work, Labour’s EQC and Commerce spokesperson Clayton Cosgrove says.

“The insurance industry is completely out of touch with the needs of Cantabrians. By the ICNZ’s own numbers there are 8205 claims still sitting in limbo.

“These aren’t just numbers they are people who are unable to move on with their lives nearly four years on from the earthquakes. It is galling that the insurers are trumpeting a success.

“This is not good enough. Cantabrians do not believe such hype and propaganda from the insurance industry. It sticks in the craw.

“The industry’s release is even more infuriating coming after an article that showed thousands of Canterbury home-owners are still locked in insurance hell with up to 3000 EQC claims having to wait until next year.

“Cantabrians deserve better than this.

“A recent written question highlighted what Canterbury residents already knew - the situation is no better for EQC. It showed there are still 29,276 claims not yet resolved, half of which are just cash settlements so clearly there is dispute over the offers.

“The industry also takes a swipe at ‘advocates hyping up customer expectations’. Who are these advocates? Customers have not been hyped up. They expect to get what they pay for and for the industry to live up to its obligations. For instance, total replacement means just that. Settling within a reasonable time, not four years. Working with their customers, not fighting them.

“Labour recognises the pain Cantabrians are going through with insurers and EQC which is why we have a policy to set up a special Earthquake Court to cut through the huge backlog of insurance cases and ensure claimants have the ability to reach a binding arbitration and start to move on with their lives,” says Clayton Cosgrove.


5198 (2014). Hon Clayton Cosgrove to the Minister Responsible for the Earthquake Commission (30 May 2014): How many, if any, EQC home repair claims are in the process of reaching a settlement agreement?

Hon Gerry Brownlee (Minister Responsible for the Earthquake Commission) replied: I am advised EQC does not enter into ‘settlement agreements’ and only distinguishes between ‘resolved’ and ‘unresolved’. EQC considers a claim resolved when its statutory obligations to remedy the damage caused by the natural disaster event have been discharged to the claimant through either payment or repair. A breakdown of resolved and unresolved Canterbury claims as at 31 May 2014 is detailed in the attached table.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines



Public Sector Still Shrinking: Record Low Number Of 'Backroom Bureaucrats'

Ongoing restraint in the public sector and a focus on better frontline services has seen a further reduction in the number of core Government employees, State Services Minister Paula Bennett says. More>>


Disobeying The Law: Police Censorship Of Crime Research “An Outrage”

The Green Party is calling on Police Minister Michael Woodhouse to ensure Police scrap controversial contracts that place onerous restrictions on academic researchers’ access to Police data, the Green Party says. More>>


Q+A Transcript: Groser ‘Not Expecting’ Failure At UN Climate Talks

‘I will be very surprised if we don’t get an agreement. I think it’s a completely different situation to Copenhagen for a number of reasons. We’ve got a much more realistic negotiating proposal on the table. Secondly, I think the science has strengthened...’ More>>


Greenpeace Protest:

Climate Talks, Immigration And Housing: PM's Post Cabinet Press Conference

Prime Minister John Key began by talking about his recent attendance at the APEC and ASEAN summits. He segued neatly from the opportunities available in Vietnam to outlining his upcoming itinerary which includes Malta, Paris and Berlin. More>>


After Urgent Law Change: Beneficiaries Urged To Act Immediately

I am hoping that thousands more people will be enabled to lodge their review... people without internet, who don't even realise that this has been happening. If just a fraction of the people on facebook can help others to put in reviews tomorrow it could improve so many more peoples Christmas. More>>


Auckland: Phil Goff To Run For Mayor In 2016

Phil Goff has today announced his decision to stand as an Independent candidate for Mayor of Auckland next year... As Mayor, Phil Goff will focus on a number of issues that directly impact on the lives of Aucklanders, including tackling traffic congestion and increasing the housing supply. More>>


Foreign Affairs: Mike Moore To Step Down As US Ambassador

Yvonne and I are giving notice to MFAT that we will be leaving the Post just before Christmas on the 16th December... I am now the longest serving continuous Ambassador to the US. I didn’t seek this job but felt I should do it because great issues were at stake. The time was ripe for it. More>>


Fox Glacier: Seven Dead In Helicopter Crash

The operation to recover the victims of Saturday’s helicopter crash at Fox Glacier is a technically challenging task calling for specialist skills in an unforgiving environment, says operation commander Inspector John Canning. More>>


Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news