Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


Minister has failed to change ACC culture

12 August 2014

Minister has failed to change ACC culture

The latest damning report by the Auditor General shows that the ACC Minister has failed to fulfil her mission to fix the sick culture at ACC and real change will not come till a new Government is elected, the Green Party said today.

An investigation by the Auditor General, just published online, is critical of the way ACC handles complaints from complainants, describing it as “not effective”, non-responsive, flawed and failing at times to even record complaints as complaints.

“The Green Party is just one of several groups and individuals who have been pointing out the failures in the ACC complaints system for years,” Green Party ACC spokesperson Kevin Hague said.

“It’s unacceptable that it’s taken the Auditor General to report again before ACC takes long-standing concerns about its complaints process seriously.

“ACC Minister Judith Collins came into the job over two years ago claiming she’d fix up the culture of disentitlement at ACC, but this report shows she has failed in that mission.

“The only real solution is to change the Government and get ACC back to its core principles.

“Again, the Auditor General has shown that ACC views its role to be about cutting costs and its default position is to decline claimants and saving money.

“The Green Party has previously laid out a ten point plan for rehabilitating ACC and bring it back to the core principles it was founded on.

“The latest Auditor General investigation shows how an ACC ombudsman is urgently needed to deal with ACC’s poor complaints processes, and the high number of ACC decisions that are overturned on appeal.

“ACC is suffering from multiple system failures driven by a very sick culture that the Minister has failed to change,” Mr Hague said.

Link to Auditor General report here: http://www.oag.govt.nz/2014/acc-complaints


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Post-Traynor: New Offender Info Sharing Plan

“This Bill delivers on that step-change by moving away from name-based records held by individual agencies to a shared, anchor identity based on unalterable information, such as fingerprints and facial recognition. It also gives agencies access to the drivers’ licence photo database and birth, death and marriages information." More>>

  • NZ Law Foundation - New $2M fund for research on information challenges
  • Littoral: New Ship To Deliver Enhanced Naval Capability

    Defence Minister Gerry Brownlee says the Government has approved a Ministry of Defence and New Zealand Defence Force recommendation to request tenders for a new naval ship to support littoral operations. More>>

    July:

    After King's Labour Snub: Māori Party And Kiingitanga To Work Together

    Māori Party Co-leaders Te Ururoa Flavell and Marama Fox met with Kiingitanga representatives in Wellington yesterday to discuss working together on key issues for the betterment of Māori. More>>

    ALSO:

    Waitangi Claim On Rehabilitation: The 'Justus' System For Māori Not Good Enough

    Closing statements at the Waitangi Tribunal case against Corrections called for immediate steps and a comprehensive review to address the high rate of Māori reoffending. More>>

    ALSO:

    Advice: PM Sets Rules For Ministers' Treatment Of Public Servants

    Prime Minister John Key has laid down the law about the way ministers and public servants should interact, saying ministers may not always like the advice they receive, but they must listen to it carefully, respectfully and professionally. More>>

    Gordon Campbell: On The Funding Changes In Special Needs Education, And Uber

    The plan to strip out the educational support for older “special needs” children in order to meet the existing shortfall in funding for special needs in early childhood education is so miserly and relentlessly stupid as to defy belief… More>>

    SPECIAL EDUCATION (& More):

    Online Learning Plans:

    Post Cab Presser: Inquiries And Consciences

    This afternoon the Prime Minister John Key announced that his cabinet had drafted terms of reference for the Havelock North water contamination inquiry... In response to questions on the Shop Trading Hours Amendment Bill, the Prime Minister said he didn't think allowing National MPs a conscience vote was warranted. More>>

    ALSO:

    Statistics, Homelessness, Privacy: Auckland City Mission Data Joins Govt Research Database

    For the first time, data from an agency outside government, Auckland City Mission, will be included in Statistics New Zealand’s vault of information for researchers. Data from the Auckland City Mission is going into the “Integrated Data Infrastructure” or IDI. More>>

    Get More From Scoop

     

    LATEST HEADLINES

     
     
     
     
     
     
     
     
     
    Parliament
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news