Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Minister has failed to change ACC culture

12 August 2014

Minister has failed to change ACC culture

The latest damning report by the Auditor General shows that the ACC Minister has failed to fulfil her mission to fix the sick culture at ACC and real change will not come till a new Government is elected, the Green Party said today.

An investigation by the Auditor General, just published online, is critical of the way ACC handles complaints from complainants, describing it as “not effective”, non-responsive, flawed and failing at times to even record complaints as complaints.

“The Green Party is just one of several groups and individuals who have been pointing out the failures in the ACC complaints system for years,” Green Party ACC spokesperson Kevin Hague said.

“It’s unacceptable that it’s taken the Auditor General to report again before ACC takes long-standing concerns about its complaints process seriously.

“ACC Minister Judith Collins came into the job over two years ago claiming she’d fix up the culture of disentitlement at ACC, but this report shows she has failed in that mission.

“The only real solution is to change the Government and get ACC back to its core principles.

“Again, the Auditor General has shown that ACC views its role to be about cutting costs and its default position is to decline claimants and saving money.

“The Green Party has previously laid out a ten point plan for rehabilitating ACC and bring it back to the core principles it was founded on.

“The latest Auditor General investigation shows how an ACC ombudsman is urgently needed to deal with ACC’s poor complaints processes, and the high number of ACC decisions that are overturned on appeal.

“ACC is suffering from multiple system failures driven by a very sick culture that the Minister has failed to change,” Mr Hague said.

Link to Auditor General report here: http://www.oag.govt.nz/2014/acc-complaints


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Life And Times Of Peter Dunne

In the end, Mr Pragmatic calmly read the signs of impending defeat and went out on his own terms. You could use any number of clichés to describe Peter Dunne’s exit from Parliament.

The unkind might talk of sinking ships, others could be more reminded of a loaded revolver left on the desk by his Cabinet colleagues as they closed the door behind them, now that the polls in Ohariu had confirmed he was no longer of much use to National. More>>

 

Gordon Campbell: On Labour’s Campaign Launch

One of the key motifs of Ardern’s speech was her repeated use of the phrase – “Now, what?” Cleverly, that looks like being Labour’s response to National’s ‘steady as it goes’ warning against not putting the economic ‘gains’ at risk. More>>

ALSO:

Lyndon Hood: Social Welfare, Explained

Speaking as someone who has seen better times and nowadays mostly operates by being really annoying and humiliating to deal with, I have some fellow feeling with the current system, so I’ll take this chance to set a few things straight.. More>>

ALSO:

Deregistered: Independent Board Decision On Family First

The Board considers that Family First has a purpose to promote its own particular views about marriage and the traditional family that cannot be determined to be for the public benefit in a way previously accepted as charitable... More>>

ALSO:

Transport Policies: Nats' New $10.5bn Roads Of National Significance

National is committing to the next generation of Roads of National Significance, National Party Transport Spokesperson Simon Bridges says. More>>

ALSO:

Gordon Campbell: On Why Labour Isn’t Responsible For Barnaby Joyce

As a desperate Turnbull government tries to treat the Barnaby Joyce affair as a Pauline Hanson fever dream – blame it on the foreigners! We’re the victims of the dastardly New Zealand Labour Party! – our own government has chosen to further that narrative, and make itself an accomplice. More>>

ALSO:

Rail: Greens Back Tauranga – Hamilton – Auckland Service

The Green Party today announced that it will trial a passenger rail service between Auckland, Hamilton and Tauranga starting in 2019, when it is in government. More>>

ALSO:

Housing: Voluntary Rental Warrant Of Fitness For Wellington

Wellington City Council is partnering with the University of Otago, Wellington, to launch a voluntary Rental Warrant of Fitness for minimum housing standards in Wellington, Mayor Justin Lester has announced. More>>

ALSO:

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election