Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Increase in MSD clients using online services

Hon Anne Tolley

Minister for Social Development

5 July 2017
Media Statement

Increase in MSD clients using online services

Social Development Minister Anne Tolley says more MSD clients are now accessing online services, making it easier for them to get the support they need.

“We know that New Zealanders want more control of the services they receive including access to more online services at a time and place that suits them,” says Mrs Tolley.

“MSD continues to expand its online services and clients can now manage transactional appointments, update personal details, view letters, declare wages earned, and receive medical certificate reminders online.

“Around 60 per cent of all declarations are now made online – that’s 11,000 people each week not having to travel or call a service centre. Over 37 per cent of client changes in circumstances are also made online.

“E-lodged medical certificates are making a huge difference. Currently 87 per cent of work-capacity medical certificates are lodged online – that’s 6,000 fewer people per week having to travel to a service centre to drop off a medical certificate.

“Over 370,000 clients are now registered with MyMSD and usage has continued to grow with over 7 million client log-ons since September 2015. Around 60 per cent of all working-age clients now have online accounts.

“As a result of MSD’s expanded online services case managers have more time to focus on people rather than on administration. Online services are also helping to ensure that people get their correct entitlements and don’t get over-payed.”

MSD’s simplification programme is part of the Government’s Better Public Services Result 10 – people having easy access to public services.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Back Again: Government Approves TPP11 Mandate

The Government has approved a negotiating mandate for Trans-Pacific Partnership 11 (TPP11), which will ensure New Zealand businesses remain competitive in overseas markets.

Trade Minister Todd McClay says New Zealand will be pushing for the minimal number of changes possible to the original TPP agreement, something that the remaining TPP11 countries have agreed on. More>>




Gordon Campbell: On Why Labour Isn’t Responsible For Barnaby Joyce

As a desperate Turnbull government tries to treat the Barnaby Joyce affair as a Pauline Hanson fever dream – blame it on the foreigners! We’re the victims of the dastardly New Zealand Labour Party! – our own government has chosen to further that narrative, and make itself an accomplice. More>>


Rail: Greens Back Tauranga – Hamilton – Auckland Service

The Green Party today announced that it will trial a passenger rail service between Auckland, Hamilton and Tauranga starting in 2019, when it is in government. More>>


Housing: Voluntary Rental Warrant Of Fitness For Wellington

Wellington City Council is partnering with the University of Otago, Wellington, to launch a voluntary Rental Warrant of Fitness for minimum housing standards in Wellington, Mayor Justin Lester has announced. More>>


Treaty: Agreement In Principle Signed With Moriori

“The Crown acknowledges Moriori was left virtually landless from 1870, hindering its cultural, social and economic development. The Crown also acknowledges its contribution to the myths that the people of Moriori were racially inferior and became extinct." More>>


Susan Devoy: Call For Inquiry Into State Abuse Reaches UN

Race Relations Commissioner Dame Susan Devoy is in Geneva and has asked a United Nations committee to urge the New Zealand government to initiate an inquiry into the physical and sexual abuse of children and disabled people held in state institutions. More>>


(Not National): Cross-Party Agreement On Pike River Re-Entry

The commitment was signed this afternoon by the leaders of Labour, United Future, The Maori Party, and the Green Party and, together with the earlier commitment by New Zealand First, means that there is now a Parliamentary majority behind the families’ fight for truth and justice. More>>






Featured InfoPages

Opening the Election