Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Changing face of Work and Income launched today

Hon Carmel Sepuloni
Minister for Social Development

26 June 2018 MEDIA STATEMENT
Changing face of Work and Income launched today

Minister of Social Development, Carmel Sepuloni, celebrated the launch of a brand new face to Work and Income, including a newly introduced set of Client Commitments and an online Eligibility Guide.

She also shared the results of changes to how benefit suspensions are undertaken.

Carmel Sepuloni said that much needed change was well underway, and that the new look offices were only the start.

“Work and Income is piloting a new front of house model in four of their service centres. The Ministry has taken up the challenge to do things differently,” Carmel Sepuloni said.

“It can be difficult to ask for help. Creating a friendlier, warmer environment helps. Giving people more privacy, a space that’s welcoming and inclusive for everyone, and creating a child-friendly zone for children to learn and play is important.

“As of today, Work and Incomes Client Commitment will also be on display in every Work and Income office, in English, Māori and in New Zealand Sign Language.

“Clients have told Work and Income how they want to be treated, and the client commitment that reflects that.

“It is their commitment to clients, and puts whole new expectations in place in terms of the values Work and Income will live by.

“Today also marked the introduction of an online eligibility guide. Check your Eligibility



“As of today anyone can check what they might be eligible for from any mobile device or the web, including service centre kiosks.

“People don’t always know what help is available, and now they can see for themselves what support they might get.

“These changes build on other good work already underway.

“Already Work and Income has been using clearer guidelines and providing more support for staff when making discretionary decisions about suspending benefits.

“I have been clear that our staff must explore every other option rather than suspension of a benefit, and that the decision to suspend is not to be made by a single person alone. In the first three weeks since the new guidelines were introduced, there was a daily 23% reduction in suspensions. That demonstrates how critical those changes were.

“We have a long way to travel, and there is a lot more to do, but I am confident that under this new Government, things will only get better for both clients and staff at Work and Income,” Carmel Sepuloni said.


Access the online Eligibility Guide: https://check.msd.govt.nz/


© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

SCOOP COVERAGE: CHRISTCHURCH MOSQUES TERROR ATTACK


RBNZ Act Review: Govt Plans Deposit Guarantee Scheme

The Coalition Government today announced moves to make New Zealand’s banking system safer for customers through a new deposit protection regime, and work to strengthen accountability for banks’ actions.

The in-principle decisions are part of Phase 2 of the Review of the Reserve Bank Act, which is making sure the 30-year old laws regulating our banking system are up to scratch. More>>

ALSO:

 
 

Stats NZ: Gender Inclusive Questions Introduced

More than 28,000 New Zealand households will be asked to take part in the upcoming Household Economic Survey. Starting this year, the survey will ask people to describe their gender – whether that is male, female, or if they see themselves another way, such as one of many non-binary genders. More>>

New Report: Are We Listening To Children?

A report released today is a sharp reminder that what children and young people say makes a difference, and that it’s time we paid more attention to their views, says Children’s Commissioner Andrew Becroft. More>>

ALSO:

The Nation: Canadian Euthanasia Practitioner Stefanie Green

The euthanasia debate is progressing, with the End of Life Choice Bill expected to have its second reading in Parliament on Wednesday. A similar bill was passed in Canada in 2016 ... More>>

ALSO:

Gordon Campbell: On The Gun Buy-Back Scheme

Do gun amnesties and buy-backs save lives? Since it’s always difficult to exclude all of the socio-economic factors that may be operating in parallel, the die-hard denialists in the gun lobby will always be able to find a bit of wiggle room. More>>

ALSO:

Gordon Campbell: On The New Op Burnham Revelations

Eight centuries ago at Beziers in France, the papal soldiers besieging the town faced much the same problem as the New Zealand troops engaged in Operation Burnham – namely, how to how to tell the difference among the town’s inhabitants as to which were Cathar heretics, and which were true Catholics... More>>

ALSO:

World Refugee Day: Former Refugees Say Policy Must Change

This year, 1000 refugees will be able to resettle here in New Zealand - but there are restrictions on where those people can come from. More>>

ALSO:

The Lobbyist Staffer: PM Defends Handling Of Conflicts Of Interest

Prime Minister Jacinda Ardern says she's comfortable with the way her interim chief of staff's conflicts of interest were managed. More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels