Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Lessons for WINZ from tragic death

Labour
2000 web site

Labour social welfare spokesperson Steve Maharey says lessons must be learnt from the tragic death of an Auckland ACC worker.

"This incident is a shocking reminder to the Government that state employees given the job of implementing Government policy, can be at personal risk.

"ACC is not alone in needing to address its procedures. The Minister of Social Services must realise that growing public dissatisfaction with Work and Income NZ must be treated very seriously.

"Between October 98 and February this year, the police were called to WINZ offices on 86 occasions. 65 of these callouts related to customers who were abusive or had threatened WINZ staff or other customers.

"In select committee this week, concerns have been raised about the standard of WINZ service and the major frustrations for customers that result. I have raised similar concerns directly with the Minister," Steve Maharey said.

"Labour believes that in order for the public to develop confidence in WINZ, it must fundamentally change the way that it operates.

"The next Labour Government will define the level of service that people can expect and improve the range of information available. Clear written instructions will be issued to staff to allow them to be proactive in accessing all avenues of assistance and we will increase their ability to be flexible and use discretion. Labour will also introduce a fair and accountable complaint resolution process.

"The staff of agencies like WINZ and ACC are in the frontline of enforcing Government policy. It is a duty of the Government to do everything it can to ensure there's an environment which recognises the rights of both staff and members of the public."

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Pike River: Mine Drift Re-Entry Plan To Proceed

The Pike River Mine Drift will be re-entered, Minister Responsible for Pike River Re-entry Andrew Little announced today.

“I’ve decided the Te Kāhui Whakamana Rua Tekau Mā Iwa - Pike River Recovery Agency, recommended course of action to enter the drift, using the existing access tunnel, is by far the safest option,” said Andrew Little...

“The advice I have received indicates that it is likely to be around February before the re-entry proper gets underway, by breaching the 30m seal.” More>>

 

Appointments: New High Commissioner To Australia Announced

“Dame Annette King needs no introduction given her long running career as a parliamentarian where she has previously held a number senior Cabinet portfolios, including Justice, Police and Health. She also was Parliament’s longest serving female MP with 30 years’ service,” said Mr Peters. More>>

ALSO:

Rebuilding: Silvia Cartwright To Lead Inquiry Into EQC

“The inquiry will be the first of its kind under the Public Inquiries Act 2013 and will have all the powers of a Royal Commission, be independent of Government and make its report directly to the Governor-General. More>>

ALSO:

Gordon Campbell: On The Royal Commission Into Child Abuse

Obviously, it is good news that the coalition government has broadened the scope of its Royal Commission into the abuse of children, beyond its previous focus on children in state care. More>>

ALSO:

Cases Delayed: Court Staff Refuse To Handle Sentencing Papers

Dozens of court cases have reportedly been delayed, as court staff escalate industrial action at two Auckland courts by enforcing a ban on handling sentencing papers. More>>

ALSO:

Education: Primary Teachers Rolling Strikes

RNZ Report: More than 100,000 primary school students in Auckland will be home from school today as teachers and principals walk off the job for the second time this year. It's the start of a week of rolling one-day strikes around the country, after the collapse of contract negotiations last Thursday. More>>

ALSO:

"Process Was Sound": Inquiry Into Haumaha Appointment Released

The Inquiry’s purpose was to examine, identify, and report on the adequacy of the process that led to the appointment. It found the process was sound and no available relevant information was omitted. More>>

ALSO:

Govt Loses In Supreme Court: Call For Debate On Prisoners' Right To Vote

The court earlier this week upheld a High Court decision which found that a law restricting a prisoner's right to vote was inconsistent with the Bill of Rights. More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels