Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Lessons for WINZ from tragic death

Labour
2000 web site

Labour social welfare spokesperson Steve Maharey says lessons must be learnt from the tragic death of an Auckland ACC worker.

"This incident is a shocking reminder to the Government that state employees given the job of implementing Government policy, can be at personal risk.

"ACC is not alone in needing to address its procedures. The Minister of Social Services must realise that growing public dissatisfaction with Work and Income NZ must be treated very seriously.

"Between October 98 and February this year, the police were called to WINZ offices on 86 occasions. 65 of these callouts related to customers who were abusive or had threatened WINZ staff or other customers.

"In select committee this week, concerns have been raised about the standard of WINZ service and the major frustrations for customers that result. I have raised similar concerns directly with the Minister," Steve Maharey said.

"Labour believes that in order for the public to develop confidence in WINZ, it must fundamentally change the way that it operates.

"The next Labour Government will define the level of service that people can expect and improve the range of information available. Clear written instructions will be issued to staff to allow them to be proactive in accessing all avenues of assistance and we will increase their ability to be flexible and use discretion. Labour will also introduce a fair and accountable complaint resolution process.

"The staff of agencies like WINZ and ACC are in the frontline of enforcing Government policy. It is a duty of the Government to do everything it can to ensure there's an environment which recognises the rights of both staff and members of the public."

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Peters/Ardern Triumph

There are a lot of good reasons to feel joyful about this outcome. It is what so many young voters – the best hope for the country’s future – wanted.

Far more important than the implications for the Economy Gods ( is the dollar up or down? ) last night’s outcome will also mean many, many vulnerable New Zealanders will have a better life over the next three years at least.

Yet the desire for change was in the majority, across the country..>>>More


Reaction

Labour on its agreement |Peters: Post-Election Announcement Speech | Greenpeace “cautiously hopeful” about new Government | ACT - Madman on the loose | E tū ecstatic | Chamber welcomes the outcome | Greens on their joining Govt | EDS welcomes new govt | Immigrant groups worry | Feds ready to engage new coalition government | Labour Ministers of the Crown announced

 

Climate: Increasing Greenhouse Emissions Hit NZ

New Zealand is seeing impacts of excess greenhouse gas emissions in our climate and oceans, according to the latest national report from the Ministry for the Environment and Stats NZ about the state of the atmosphere and climate…More>>

ALSO:


Wellington.Scoop: Arrests At Blockade Of "Weapons Expo"

“We encourage people in Wellington to get down to the Westpac Stadium now for a day of awesome peace action. There will be plenty of food, music and activities to keep us sustained through the day.” More>>

ALSO:

Rorschach Restructuring: PSA Taking Inland Revenue To Court Over Psychometrics

The Public Service Association will be seeing Inland Revenue in Employment Court over its intention to psychometrically test employees reapplying for their roles at the department as part of its controversial Business Transformation restructuring plan. More>>

ALSO:

Nuclear Disarmament: Nobel Peace Prize 2017 Awarded To ICAN

Congratulations from iCAN Aotearoa New Zealand to international iCAN, the other iCAN national campaigns and partner organisations, and the countless organisations and individuals who have worked so hard for a nuclear weapons-free world since 1945. More>>

ALSO:

Expenses: Waikato DHB CEO Resigns

An independent inquiry has identified that Dr Murray had spent more than the agreed $25K allocated for relocation costs, and other unauthorized expenses involving potential financial breaches of the chief executive’s obligations. More>>

ALSO:

Wellington.Scoop: Sad About The Trolley Buses?

The Regional Council’s MetLink is today spending money to tell us that it really loves Wellington’s trolley buses, even though they’re all being taken off our roads by the end of this month. More>>

ALSO:

Post-Election: Preliminary Coalition Talks Begin

New Zealand First will hold post-election preliminary discussions in Wellington with the National Party tomorrow morning and the Labour Party tomorrow afternoon. More>>

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election