New Zealand Post Recovery Of Unbilled Revenue
For immediate release 2 June 2000
NEW ZEALAND POST RECOVERY OF UNBILLED REVENUE
New Zealand Post has made inquiries and believes the issues raised yesterday in Parliament by Rt Hon Winston Peters in Oral Question No.5 relate to the recovery of unbilled revenue from an Auckland mail house operating as two separate companies that understated the amount of bulk mail it lodged with New Zealand Post, rather than fraud from franking machines.
Unbilled revenue is a concern for postal operators world-wide and New Zealand Post operates a revenue protection programme to minimise it. Some unbilled revenue occurs by mistake, such as when a customer mistakenly posts a letter without a stamp, some is deliberate.
In this case, New Zealand Post made a written complaint to police that an Auckland mail house had defrauded New Zealand Post by understating the amount of bulk mail it had lodged for posting.
Police responded that a criminal case relating to possible fraud was unlikely to succeed on the information that had been gathered. New Zealand Post then took civil action in the Auckland High Court in June 1997 to recover the unbilled revenue. The final amount was settled out of court in August 1998. (Further details follow on page 2).
Over the last few years, New Zealand Post has taken
steps to improve its revenue protection processes to reduce
the likelihood of unbilled revenue, this has
included:
the appointment of a dedicated
national revenue protection manager;
revenue
protection teams at mail centres now check all bulk mail to
validate the amount of mail lodged;
daily audits
for unbilled revenue are carried out at mail
centres;
bulk mail is no longer accepted for
posting without documentation;
billing processes
are now more accurate;
pre-paid envelopes and
other products have been introduced to our range to assist
customers.
For the last financial year, after extensive
effort, New Zealand Post recovered
$5 million of unbilled
revenue. Note: this is approximately 0.6% of revenue based
on 1998/99 revenue of $789.5 million (1999/2000 revenue will
be released at the end of this month in the 1999/2000 Annual
Report).
Recovery of unbilled revenue from Auckland mail house due to understating of bulk mail:
In
late 1996, New Zealand Post conducted a 12-week audit on
bulk mail posted by an Auckland mail house which was
suspected of understating the amount of mail it was lodging
with New Zealand Post.
(Mail houses organise bulk
mail-outs for their clients, then lodge the mail with New
Zealand Post for posting. When the mail is presented to New
Zealand Post, the mail house completes a form stating the
volume and type of mail that is lodged. New Zealand Post
then bills the mail house for that amount.)
The
results of the audit showed that the mail house had
understated the amount of mail by around $58,500. This was
estimated at $234,000 over a 48-week year, and estimated at
over $1 million for the previous five years.
A
written complaint was made to police. Police considered the
complaint, and responded that a criminal case relating to
possible fraud was unlikely to succeed on the information
that had been gathered. A greater level of proof was
required than the information that had been obtained to
estimate the amount of unbilled revenue.
New
Zealand Post then took civil action against the mail house
in the Auckland High Court in June 1997, claiming for
$58,500 for the 12-week audit period and
$1.17 million
estimated for the previous five years.
Concerns
regarding the ability to prove and recover the estimated
unbilled revenue led to a settlement out of court in August
1998. The settlement was completed in relation to the
$58,500 unbilled revenue in the 12-week audit period. The
final settlement terms are confidential.
ENDS
For
further information:
Simon Taylor, New Zealand Post Media
Relations Manager
04-496-4015 or
025-248-6715