Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


Westpac compounds workplace stress

Westpac compounds workplace stress

Westpac bank will today be warned that its call centre workers, who are already dealing with a stressful job, face increasing pressure from an ever-changing roster system and lack of work-life balance.

The bank officer’s union, Finsec, and Westpac are back in talks at 11am today over the collective agreement after union members at the call centres walked off the job for a day earlier this week.

Westpac call centre staff are required to work half an hour more each day than other Westpac workers, and they are also on a continually changing roster system.

“We will be asking Westpac today, why they treat these call centre workers worse than anywhere else in the bank” said Finsec organiser Karen Skinner.

Occupational Safety and Health guidelines showed that shift work was a contributing factor to stress in the workplace.

“We are concerned that Westpac is increasing the stress levels of its call centre staff by expecting them to work a changing roster pattern and longer hours,” she said. “A call centre environment is already risk prone, with a constant incoming call flow, repetitive work and limited ability to manage your own day. Evidence shows that shift work just compounds this.”

Sports and Recreation NZ research shows that a key barrier to adults being more active is a lack of routine. “At Westpac’s call centres, that’s exactly what staff are trying to achieve.

“Happy and healthy staff are more productive, so it’s in the bank’s own interest to address these work-life balance concerns” Ms Skinner concluded.

Auckland call centre worker Jane Moss said her changing roster meant she struggled to commit to her netball team. “We want stable work hours so that we can plan our lives. Other workers take it for granted that they can plan a life outside of work, but for us the roster system is a huge barrier.”

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Now-Former Cyclone: Gita Arrival Begins

2.41am Heavy rain is already occurring from Taranaki southwards to the Sounds, and is expected to spread over Buller, Nelson and the remainder of Marlborough over the next few hours.

Strong winds are expected to develop early this afternoon into this evening for the entire country, with the potential for damaging wind gusts from Taranaki and Taihape south to Westland and Banks Peninsula, including Wellington. More>>


'Hit And Run' Raid: NZDF Had Reports Of Civilian Casualties

The NZDF received intelligence updates within one or two days of the August 2010 SAS raid in Afghanistan that reported civilian casualties, including the death of a child, new OIA documents reveal... it appears they did not bother to investigate nor made any effort to help the victims. More>>


Christchurch Public Meeting: Complete U-Turn By Labour And NZ First On TPP

The TPP might have been re-branded as the CPTPP but it's still the same bad deal says Professor Jane Kelsey, New Zealand's expert on international economic regulation. More>>


Commerce, Etc: Thicker Bright Line For Real Estate

Revenue Minister Stuart Nash has confirmed the bright-line test on residential property sales will be extended from two years to five years in legislation currently making its way through Parliament.More>>


Prison Inspections: Reports on Manawatu and Paremoremo Released

The Office of the Inspectorate today released reports into Manawatu Prison and Auckland Prison (Paremoremo), the first two resulting from a programme of inspections of New Zealand prisons. More>>

Whistle Blowers: Government To Review Law On Protection

Work has begun on a review of the Protected Disclosures Act 2000, Minister of State Services Chris Hipkins said today. More>>


Gordon Campbell: On National’s Leadership Contest

National needs a new leader able to: (a) compete with, undermine and defeat a currently popular and politically adept Prime Minister; (b) define whether National now sees itself as being a traditional conservative party or a modern neo-liberal one; (c) devise a strategy that addresses National’s chronic lack of a viable coalition partner More>>


Christchurch: PM Launches 100% Electric Car Share Offering

The Southern Hemisphere’s biggest deployment of pure battery electric cars and largest pure EV car sharing model was officially launched in Christchurch today by Prime Minister Jacinda Ardern. More>>





Featured InfoPages