Westpac Phone Assist: union members vote after mediation
Mediation talks between Finsec and Westpac have ended and the union will now put a negotiated position on working hours and other issues to its Phone Assist members.
Union members at Westpac Phone Assist call centres in Auckland, Wellington and Christchurch took industrial action last month in support of their collective employment agreement claims.
The members two main concerns were to change rotating shifts to fixed shifts and to achieve a shorter working day.
The negotiated position
would see weekly hours brought down from 40 a week to 37.5 a
week, over a five year period, and phasing in of fixed