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BearingPoint Innovation Awards 2005 finalists

Media Release
13 October 2005


BearingPoint Innovation Awards 2005 finalists announced

A record number of entries have been received for this year’s BearingPoint Innovation Awards.

Forty two public sector organisations have entered this year, compared with 27 last year – the most entries received since the Awards began seven years ago.

The annual awards are jointly sponsored by BearingPoint and the Institute of Public Administration New Zealand (IPANZ). They aim to recognise and promote world-class innovation in services to the public, services to Maori, technological innovation and organisational management in the public sector.

The finalists in five categories were announced at a function in Wellington tonight. They are:

Public Service (sponsored by State Services Commission)

- Ministry for the Environment
The Making Good Decisions Programme

- Ministry for Culture and Heritage
Te Ara – The Encyclopedia of New Zealand

- Land Information New Zealand
Digital Certificate (DC) Loader Wizard

- Ministry of Social Development
Job partnerships with industry


Local Government (sponsored by Local Government New Zealand)

- Auckland City Council
e-Service Programme

- New Plymouth District Council
Real Service Real Time

- Wellington City Council
Assessing and mitigating the landscaping effects at Kiwi Point Quarry

State Sector (sponsored by Russell McVeagh)

- Canterbury District Health Board
A fast system for reporting the Farnsworth-Munsell 100-hue colour vision test

- Canterbury District Health Board
Optimising Sedation in Critically Ill Patients

Innovation in Technology (sponsored by GOVIS )

- Canterbury District Health Board
A fast system for reporting the Farnsworth-Munsell 100-hue colour vision test

- Canterbury District Health Board
Optimising Sedation in Critically Ill Patients

- New Plymouth District Council
Real Service Real Time

- Wellington City Council
Assessing and mitigating the landscaping effects at Kiwi Point Quarry

Innovation and Management (sponsored by Leadership Development Centre)

- Ministry for the Environment
The Making Good Decisions Programme

- New Plymouth District Council
Real Service Real Time

- Ministry of Social Development
The Social Report

- Ministry of Social Development
Job partnerships with industry


There were no entries in the Innovation in Services to Maori category this year.

The award winners in the five categories will be announced at a function in Wellington on 1 November. The Governor-General, Dame Silvia Cartwright, will also present an overall Supreme Award.

BearingPoint Managing Director Judy Maller says BearingPoint and IPANZ initiated the awards seven years ago specifically to highlight and recognise the high level of creativity in the public sector.

“As a business consulting and systems integration company, we service public sector organisations around the world and often find the distinct challenges they face give rise to unique and innovation solutions.

“We are delighted with the record number of entries this year, and that the Awards continue to grow. On behalf of BearingPoint, IPANZ and our other sponsors, I’d like to congratulate all of this year’s finalists on their achievements.”

IPANZ President Christine Goodman says the Awards showcase innovation and creativity in public sector organisations.

“They also recognise teams and individuals who have achieved real organisational or community benefits through innovation. The Awards help replace outdated images of a risk adverse public sector and show where local and central government agencies are actually leading the game.

“There are some impressive things happening out there and we want to both recognise and increase awareness of them.”


A full list of the finalists and details of each entry, including contact people, follows.


For further information please contact:


ENDS


BearingPoint Innovation Awards 2005
Finalists


Public Service
Sponsored by State Services Commission

Ministry for the Environment
The Making Good Decisions Programme

The Making Good Decisions Programme is a training, assessment and certification programme for decision-makers involved in running and determining resource consent applications under the Resource Management Act (1991). It is available nationally and is targeted at local authority councillors and independent commissioners to help them make better decisions and to run fair and effective resource consent, plan change and designation hearings. It requires participants to attend workshops and complete assignments. They are then assessed and given a certificate to show they have met the programme competencies. This is the first RMA training programme of its kind in New Zealand and internationally and has already received unprecedented support with more than 700 people from 86 local authorities having registered for the programme since it was introduced in October 2004.


Ministry for Culture and Heritage
Te Ara – The Encyclopedia of New Zealand

Te Ara: the Encyclopedia of New Zealand (www.TeAra.govt.nz) is thought to be the world’s first digital national encyclopedia. The first of nine themes was launched in February this year called ‘The New Zealanders’. When completed, Te Ara will be a comprehensive online guide to the history, culture, natural science and peoples of New Zealand. ‘The New Zealanders’ contains over 300,000 words, more than 2500 images, nearly 200 maps and over 60 pieces of moving footage. The website has been layered for different users – from school pupils, to people living overseas, to scholars. All content about Maori subjects is available in Te Reo Maori as well as English.


Land Information New Zealand
Digital Certificate (DC) Loader Wizard

The Digital Certificate (DC) Loader Wizard is thought to be a world-first in the field of digital certificates to access a secure database. It was developed by Land Information NZ (LINZ) in 2004 to replace a complex 37-step security download process undertaken by its customers. The 37 steps were fraught with difficulties because of the variety of customer PC technology environments and customers needing a lot of assistance from the LINZ 0800 support service to complete the steps. The replacement automated 10-step wizard was developed by seven internal LINZ business groups and five external suppliers working together across New Zealand, Australia, Canada and the UK. The new DC Loader Wizard is now being used by thousands of customers, DC support calls have dropped by more than 75% and research shows customer satisfaction with the process has dramatically improved. The wizard could be customised for use by any Government organisation where DC’s are required by internal or external customers.


Ministry of Social Development
Job partnerships with Industry

Job Partnerships with Industry is a new way for government and industry to work together to minimise skill and labour shortages and maximise job opportunities for Work and Income clients. It uses innovative approaches to broker job seekers into meaningful careers in the local labour market. Industry gets a joint forum for planning and action including a national framework for recruitment training and retention and direct input into Work and Income’s service development and delivery practices. Employers get solutions to labour and skill shortages through access to a wider pool of job seekers and job seekers trained to entry level requirements set by their industry. And Work and Income clients get training which takes them straight to work, as well as access to a wider pool of jobs and improved long-term career prospects.


Local Government
Sponsored by Local Government New Zealand

Auckland City Council
e-Service Programme

Since 2000, Auckland City Council has undertaken an integrated, multi-project, multi-year programme to develop the organisation’s capability to deliver customer services and business processes online. It is now delivering 15 business services online and has a further nine under development. The intention is to change the way in which the Council’s customers can both transact their business with the Council, and access Council services and resources. It was also intended to improve internal business processes, provide a fiscal benefit and increase customer satisfaction. New technology architectures and business applications have been put in place, and both customers and the Council are benefiting from the improved speed of delivery, accuracy and reduced cost of service. One of the first products introduced was a building consents summary for under $10. This is a pre-purchase alternative to LIM report for potential purchasers to ensure the building is compliant.


New Plymouth District Council
Real Service Real Time

New Plymouth District Council’s Real Service Real Time management system integrates various technologies, systems, data and communication tools (emails, text messages, active server webpages, physical asset data, spatial data, customer service systems, spatial information systems, asset inventories and work management systems) to create a single, seamless environment in which to actively monitor and manage services requests. It enables the entire end-to-end process to be monitored and managed online, from the first report of a water, sewer or stormwater problem and dispatch of specialist crews, to monitoring progress of the work and job completion, to post completion billing and attribution of costs to specific assets to manage asset lifecycles more effectively. It is updated every minute of the day and enables all parties (customers, the Council and the contractor) to be more fully informed, respond more quickly, minimise service disruptions and more effectively use maintenance costs associated with specific assets. The Council believes Real Service Real Time to be the first fully-integrated online system of its kind to be developed and implemented by a New Zealand local authority.


Wellington City Council
Assessing and mitigating the landscaping effects at Kiwi Point Quarry

Wellington City Council’s Kiwi Point Quarry is located off State Highway 1 in the Ngauranga Gorge. Situated at the gateway to Wellington, the quarry is visually prominent with the residents of several suburbs overlooking it and some 70,000 motorists driving past it each day. In 1999, the quarry identified that all its remaining rock reserves on its north and north-west faces would be exhausted by 2006. Significant economic and environmental decisions were needed to expand the quarry into the area south of it, which was zoned Open Space B in the District Plan. Doing so would have a significant effect on the landscape so careful planning was required. This project assessed the landscaping and visual effects of the quarry’s original expansion plans using graphical communication and 3D modelling to enable better decision-making end effective communication of the impacts to key stakeholders.


State Sector
Sponsored by Russell McVeagh

Canterbury District Health Board.
A fast system for reporting the Farnsworth-Munsell 100-hue colour vision test

The need for a faster, more efficient colour vision test led Dr Rudy Hidajat, a scientist at Christchurch Hospital’s Ophthalmology Department, to turn for help to his then 14-year-old son Ray, a mathematics prodigy who passed his first university paper at the age of 11 (with an A+). The resulting computerised scanning system allows clinical staff to conduct the Farnsworth-Munsell 100-hue colour vision test with greater accuracy and in less time than the old manual approach. The test is considered one of the most useful in diagnosing early stages of acquired colour vision defects associated with optic nerve disease, diabetes and glaucoma. Conventional manual reporting typically took an hour but the new system gives a full report for each eye in only four minutes. The system also provides almost identical style reports so staff did not have to be retrained to read them. (Ray is now 17 and completing a Bachelor of Applied Computing (Honors). He already holds a Bachelor of Commerce and Management from Lincoln University)


Canterbury District Health Board
Optimising Sedation in Critically Ill Patients

Critically ill patients in hospital intensive care units often require sedation to help manage pain and relieve anxiety. To date, the intuition and experience of the ICU staff has been largely what determines how much sedation patients are given. Canterbury District Health Board has developed a standardised protocol for administering sedation drugs to its patients. Having trialled the protocol, it has gone on to develop a largely automatic device called Infuse-Rite which has now become extensively used and is the accepted standard of care. Infuse-Rite has dramatically reduced the risk of drug errors and infections in critically ill patients and improved quality of care. Nurses report more satisfactory sedation and there are also considerable cost savings.


Innovation in Technology
Sponsored by GOVIS

Canterbury District Health Board
A fast system for reporting the Farnsworth-Munsell 100-hue colour vision test

The need for a faster, more efficient colour vision test led Dr Rudy Hidajat, a scientist at Christchurch Hospital’s Ophthalmology Department, to turn for help to his then 14-year-old son Ray, a mathematics prodigy who passed his first university paper at the age of 11 (with an A+). The resulting computerised scanning system allows clinical staff to conduct the Farnsworth-Munsell 100-hue colour vision test with greater accuracy and in less time than the old manual approach. The test is considered one of the most useful in diagnosing early stages of acquired colour vision defects associated with optic nerve disease, diabetes and glaucoma. Conventional manual reporting typically took an hour but the new system gives a full report for each eye in only four minutes. The system also provides almost identical style reports so staff did not have to be retrained to read them. (Ray is now 17 and completing a Bachelor of Applied Computing (Honors). He already holds a Bachelor of Commerce and Management from Lincoln University)


Canterbury District Health Board
Optimising Sedation in Critically Ill Patients

Critically ill patients in hospital intensive care units often require sedation to help manage pain and relieve anxiety. To date, the intuition and experience of the ICU staff has been largely what determines how much sedation patients are given. Canterbury District Health Board has developed a standardised protocol for administering sedation drugs to its patients. Having trialled the protocol, it has gone on to develop a largely automatic device called Infuse-Rite which has now become extensively used and is the accepted standard of care. Infuse-Rite has dramatically reduced the risk of drug errors and infections in critically ill patients and improved quality of care. Nurses report more satisfactory sedation and there are also considerable cost savings.

New Plymouth District Council
Real Service Real Time

New Plymouth District Council’s Real Service Real Time management system integrates various technologies, systems, data and communication tools (emails, text messages, active server webpages, physical asset data, spatial data, customer service systems, spatial information systems, asset inventories and work management systems) to create a single, seamless environment in which to actively monitor and manage services requests. It enables the entire end-to-end process to be monitored and managed online, from the first report of a water, sewer or stormwater problem and dispatch of specialist crews, to monitoring progress of the work and job completion, to post completion billing and attribution of costs to specific assets to manage asset lifecycles more effectively. It is updated every minute of the day and enables all parties (customers, the Council and the contractor) to be more fully informed, respond more quickly, minimise service disruptions and more effectively use maintenance costs associated with specific assets. The Council believes Real Service Real Time to be the first fully-integrated online system of its kind to be developed and implemented by a New Zealand local authority.


Wellington City Council
Assessing and mitigating the landscaping effects at Kiwi Point Quarry

Wellington City Council’s Kiwi Point Quarry is located off State Highway 1 in the Ngauranga Gorge. Situated at the gateway to Wellington, the quarry is visually prominent with the residents of several suburbs overlooking it and some 70,000 motorists driving past it each day. In 1999, the quarry identified that all its remaining rock reserves on its north and north-west faces would be exhausted by 2006. Significant economic and environmental decisions were needed to expand the quarry into the area south of it, which was zoned Open Space B in the District Plan. Doing so would have a significant effect on the landscape so careful planning was required. This project assessed the landscaping and visual effects of the quarry’s original expansion plans using graphical communication and 3D modelling to enable better decision-making end effective communication of the impacts to key stakeholders.


Innovation and Management
Sponsored by Leadership Development Centre

Ministry for the Environment
The Making Good Decisions Programme

The Making Good Decisions Programme is a training, assessment and certification programme for decision-makers involved in running and determining resource consent applications under the Resource Management Act (1991). It is available nationally and is targeted at local authority councillors and independent commissioners to help them make better decisions and to run fair and effective resource consent, plan change and designation hearings. It requires participants to attend workshops and complete assignments. They are then assessed and given a certificate to show they have met the programme competencies. This is the first RMA training programme of its kind in New Zealand and internationally and has already received unprecedented support with more than 700 people from 86 local authorities having registered for the programme since it was introduced in October 2004.


New Plymouth District Council
Real Service Real Time

New Plymouth District Council’s Real Service Real Time management system integrates various technologies, systems, data and communication tools (emails, text messages, active server webpages, physical asset data, spatial data, customer service systems, spatial information systems, asset inventories and work management systems) to create a single, seamless environment in which to actively monitor and manage services requests. It enables the entire end-to-end process to be monitored and managed online, from the first report of a water, sewer or stormwater problem and dispatch of specialist crews, to monitoring progress of the work and job completion, to post completion billing and attribution of costs to specific assets to manage asset lifecycles more effectively. It is updated every minute of the day and enables all parties (customers, the Council and the contractor) to be more fully informed, respond more quickly, minimise service disruptions and more effectively use maintenance costs associated with specific assets. The Council believes Real Service Real Time to be the first fully-integrated online system of its kind to be developed and implemented by a New Zealand local authority.


Ministry of Social Development
The Social Report

The Social Report is an annual publication that monitors the wellbeing of New Zealanders. Statistical indicators are used to monitor trends across 10 “outcome domains” that, taken together, provide a picture of overall wellbeing and quality of life in New Zealand. The Social Report is produced in hard copy but also includes a website that provides more detailed information. A new innovation on the website is the inclusion of regional indicators, providing for the first time a consistent picture of how wellbeing in New Zealand varies from region to region. The Social Report can be viewed at www.socialreport.msd.govt.nz


Ministry of Social Development
Job Partnerships with Industry

Job Partnerships with Industry is a new way for government and industry to work together to minimise skill and labour shortages and maximise job opportunities for Work and Income clients. It uses innovative approaches to broker job seekers into meaningful careers in the local labour market. Industry gets a joint forum for planning and action including a national framework for recruitment training and retention and direct input into Work and Income’s service development and delivery practices. Employers get solutions to labour and skill shortages through access to a wider pool of job seekers and job seekers trained to entry level requirements set by their industry. And Work and Income clients get training which takes them straight to work, as well as access to a wider pool of jobs and improved long-term career prospects.

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