Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Report - leadership gap in MSD client information handling

Report shows leadership gap in MSD client information handling

6 December 2012

“The Deloitte report on MSD makes it very clear that there is a need for strong leadership by senior management on the way client information is handled within MSD,” said Privacy Commissioner Marie Shroff, commenting on a report into the data breach at Work and Income public access kiosks.

“MSD has a huge and challenging role in delivering essential services to many New Zealanders. The Ministry is a mega-store of personal details and could be leading the way for innovative information holding. The report notes that some of the building blocks for good information management are in place, with good intentions by many staff. But it reveals that the lack of a strategic view and coordination has pulled MSD down.

“It’s not enough for individual employees to be trying to factor in privacy and security of client information. There also needs to be leadership from the top, to ensure that different parts of the ministry are working together.

“Information systems have moved on and are powerful and sophisticated. Senior managers must recognise that the way we manage those systems now needs to evolve too. Privacy and security should be structured in from the start. If you are reliant upon client information to get the job done, then that information is a mission-critical business asset – like it or not. If you don’t recognise the value of information in that way, you are at risk of being left behind.

“The Deloitte review makes the point too that there is pressure for MSD, and indeed other government agencies, to provide services in faster, more efficient and integrated ways. Those are admirable aims. But what we need is a public service management that is focused on respect for people and client information, not just on efficiency and meeting deliverables. It’s easy to forget that the “data” relates to real people – and that failing to look after that data can cause harm to those people.

“Repeated information privacy and security failings have the potential to undermine public confidence in our core government agencies and erode the relationship between citizen and state. I have concerns that core agencies are not yet switched on to the need to lift current practices and keep the community they serve foremost. In contrast, the private sector has recognised that there is a competitive edge to be gained by handling customer information well.

“I am pleased that MSD will accept the report’s recommendations in full and I look forward to hearing about a timeframe for implementation.

“I will also be encouraging the State Services Commissioner to hold government chief executives accountable for their performance in achieving quality public services in a way that also respects people and their personal information.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

PARLIAMENT TODAY:

Regulators: Govt To ‘Crowd-Source’ Regulatory Advice

A wide-ranging set of reforms is to be implemented to shake up the way New Zealand government agencies develop, write and implement regulations. More>>

ALSO:

Board Appointments: Some Minister Appoint Less The 3 In 10 Women

“It’s 2015 not 1915: Ministers who appoint less than 3 in 10 women to their boards must do better, they have no excuse but to do better,” said Dr Blue. More>>

Gordon Campbell: On The 1990s Retro Proposals For Our Health System

As we learned yesterday, the reviews propose that the democratically elected representation on DHBs should be reduced, such that community wishes will be able to be over-ridden by political appointees. In today’s revelations, the reviews also propose a return to the destructive competitive health model of the 1990s. More>>

ALSO:

Post-Cab Press Conference: Foreign Buyers Register, TPP And Serco

At a press conference today in Wellington, John Key discussed the foreign buyers register as well as the TPP and Serco. Key was questioned on whether a stamp tax might be used as a tool to deal with foreign buyers. More>>

ALSO:

Lyndon Hood Satire: Serco To Outsource Prison To Public Sector

In response to high-profile failings, multinational omnicorporation Serco will introduce public management in its prison system. Serco's New Zealand manager, speaking on condition of anonymity, has announced plans for managers from the Department of Corrections to run the Mt Eden Correctional Facility. More>>

National Party Conference: Plans To Nudge Immigrants Towards Regions

The Government will introduce a package of immigration measures aimed at improving the spread of workers, skills and investment across New Zealand, Immigration Minister Michael Woodhouse says. More>>

ALSO:

Corrections: Serco Relieved Of Control At Mt Eden Prison, Retains Contract

Multi-national private prison operator Serco has been forced to hand back control of Auckland's Mt Eden remand prison to the Department of Corrections, which has used a 'step-in' clause in its contract with Serco following a string of increasingly serious allegations about contraband, prisoner injuries and a death. More>>

ALSO:

Other Experiments: Failing Charter School Stays Open 'For Kids'

Education Minister Hekia Parata says she has given Te Pumanawa o te Wairua in Northland a chance to continue operating because of her concerns about finding other educational opportunities for its students. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news