Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Report - leadership gap in MSD client information handling

Report shows leadership gap in MSD client information handling

6 December 2012

“The Deloitte report on MSD makes it very clear that there is a need for strong leadership by senior management on the way client information is handled within MSD,” said Privacy Commissioner Marie Shroff, commenting on a report into the data breach at Work and Income public access kiosks.

“MSD has a huge and challenging role in delivering essential services to many New Zealanders. The Ministry is a mega-store of personal details and could be leading the way for innovative information holding. The report notes that some of the building blocks for good information management are in place, with good intentions by many staff. But it reveals that the lack of a strategic view and coordination has pulled MSD down.

“It’s not enough for individual employees to be trying to factor in privacy and security of client information. There also needs to be leadership from the top, to ensure that different parts of the ministry are working together.

“Information systems have moved on and are powerful and sophisticated. Senior managers must recognise that the way we manage those systems now needs to evolve too. Privacy and security should be structured in from the start. If you are reliant upon client information to get the job done, then that information is a mission-critical business asset – like it or not. If you don’t recognise the value of information in that way, you are at risk of being left behind.

“The Deloitte review makes the point too that there is pressure for MSD, and indeed other government agencies, to provide services in faster, more efficient and integrated ways. Those are admirable aims. But what we need is a public service management that is focused on respect for people and client information, not just on efficiency and meeting deliverables. It’s easy to forget that the “data” relates to real people – and that failing to look after that data can cause harm to those people.

“Repeated information privacy and security failings have the potential to undermine public confidence in our core government agencies and erode the relationship between citizen and state. I have concerns that core agencies are not yet switched on to the need to lift current practices and keep the community they serve foremost. In contrast, the private sector has recognised that there is a competitive edge to be gained by handling customer information well.

“I am pleased that MSD will accept the report’s recommendations in full and I look forward to hearing about a timeframe for implementation.

“I will also be encouraging the State Services Commissioner to hold government chief executives accountable for their performance in achieving quality public services in a way that also respects people and their personal information.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Spy Update: Appointment Of GCSB Acting Director

GCSB Chief Legal Advisor Lisa Fong will become the Acting Director of the Government Communications Security Bureau (GCSB) from 15 February 2016, Minister Responsible for the GCSB Christopher Finlayson announced today. More>>

Protests Close Roads: TPP Signed In Auckland

“TPP was signed by Australia, Brunei Darussalam, Canada, Chile, Japan, Malaysia, Mexico, New Zealand, Peru, Singapore, the United States and Viet Nam.” More>>

ALSO:

Emails Behind 'Diplomatic Immunity' Case: Whitehead Report Released

“As previously indicated the conclusions reached by Mr Whitehead’s investigation are not unexpected but they are very disappointing,” Mr Mccully says. “At the heart of the matter is a single email, along with procedural shortcomings, which gave Malaysian officials the impression it would be acceptable for Mr Rizalman to return to Malaysia." More>>

ALSO:

Gordon Campbell: On The Treaty/TPP Overlap, And Iowa

The fears about the ISDS provisions in the Trans Pacific Partnership deal are well-founded. The reality is that there is a sharp uptick in the occurrence of ISDS litigation in developed countries, and even the right wing likes of The Economist have been souring on the process for some time. More>>

ALSO:

Christchurch Red Zone Offers: Fresh High Court Proceedings

Grant Cameron, Solicitor for the Quake Outcasts said “the action seeks judicial review of the Crown’s recent decision to make a fresh offer to purchase properties from uninsured property owners in red zones. More>>

ALSO:

PM's Post-Cabinet Press Conference: Waitangi And TPP

Prime Minister John Key on Tuesday said his office has received an invitation for him to visit the Lower Marae on Waitangi Day, but was waiting for a meeting of the Te Tii Marae Trustees. More>>

ALSO:

Flagged: 'Wrong Colour' Bridge Flag To Change

NZ First: Only 13 days after National trumpeted its legally questionable flag on Auckland Harbour Bridge, it is now coming down because it is the wrong colour... “Mr Key’s latest flag fiasco is another waste of taxpayers' money. Given it is coming down, down is exactly the location where it should remain. More>>

ALSO:

School's In: Children Head Back To School

“Across the whole of this year we expect 61,820 five year olds will begin their primary schooling for the first time,” says the Ministry of Education head of sector enablement and support Katrina Casey. More>>

ALSO:

Dog & Lemon: FBI Disagrees With NZ Government Over Police Chases

Multiple studies, quoted by the FBI, show that once suspects realise they're no longer being chased; they tend to slow down to normal driving speeds and therefore become far less of a risk. The FBI report also categorically rejected the argument that abandoning police chases meant ‘giving in’ to offenders. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news