Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Report - leadership gap in MSD client information handling

Report shows leadership gap in MSD client information handling

6 December 2012

“The Deloitte report on MSD makes it very clear that there is a need for strong leadership by senior management on the way client information is handled within MSD,” said Privacy Commissioner Marie Shroff, commenting on a report into the data breach at Work and Income public access kiosks.

“MSD has a huge and challenging role in delivering essential services to many New Zealanders. The Ministry is a mega-store of personal details and could be leading the way for innovative information holding. The report notes that some of the building blocks for good information management are in place, with good intentions by many staff. But it reveals that the lack of a strategic view and coordination has pulled MSD down.

“It’s not enough for individual employees to be trying to factor in privacy and security of client information. There also needs to be leadership from the top, to ensure that different parts of the ministry are working together.

“Information systems have moved on and are powerful and sophisticated. Senior managers must recognise that the way we manage those systems now needs to evolve too. Privacy and security should be structured in from the start. If you are reliant upon client information to get the job done, then that information is a mission-critical business asset – like it or not. If you don’t recognise the value of information in that way, you are at risk of being left behind.

“The Deloitte review makes the point too that there is pressure for MSD, and indeed other government agencies, to provide services in faster, more efficient and integrated ways. Those are admirable aims. But what we need is a public service management that is focused on respect for people and client information, not just on efficiency and meeting deliverables. It’s easy to forget that the “data” relates to real people – and that failing to look after that data can cause harm to those people.

“Repeated information privacy and security failings have the potential to undermine public confidence in our core government agencies and erode the relationship between citizen and state. I have concerns that core agencies are not yet switched on to the need to lift current practices and keep the community they serve foremost. In contrast, the private sector has recognised that there is a competitive edge to be gained by handling customer information well.

“I am pleased that MSD will accept the report’s recommendations in full and I look forward to hearing about a timeframe for implementation.

“I will also be encouraging the State Services Commissioner to hold government chief executives accountable for their performance in achieving quality public services in a way that also respects people and their personal information.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Parliament Today:

The Kids: OECD Report Shows Huge Impact Of Poverty On Education

A new report from the OECD has again highlighted the negative effects of poverty, showing that disadvantaged children in New Zealand are more than six times more likely to underachieve in maths than children from wealthier homes. More>>

ALSO:

Pacific: NZ Pledges $500,000 To Help Address Zika

“With the Zika virus now confirmed in a number of Pacific countries, New Zealand is committed to helping limit the impact and spread of the virus in the region,” says Mr McCully. “New Zealand will provide $250,000 as a contribution to the WHO to implement the Pacific Zika Action Plan, and a further $250,000 to enable countries in the region to respond rapidly if required." More>>

ALSO:

Labour: Police Commissioner 'Doesn’t Get Force Needs'

The Police Commissioner has let down the public and his own force by insisting the police have what they need despite it taking a year to solve a burglary and overwhelming number of officers saying they are under-resourced, says Labour’s Police spokesman Stuart Nash. More>>

ALSO:

Gordon Campbell: On The US Pressure To Expand Our Role In Iraq

Foreign news services are being more forthcoming about what the “next 12 months” will entail – essentially, the defence ministers will be under US pressure to increase their “training” role preparatory to an assault on the city of Mosul in northern Iraq. More>>

ALSO:

Parliament Restarts: Prime Minister’s Statement

Our policy agenda and legislative programme will reflect the Government’s four priorities: • to responsibly manage the Government’s finances • to build a more competitive and productive economy • to deliver better public services to New Zealanders, an • to support the rebuilding of Christchurch. More>>

ALSO:

NZEI Survey Report: Special Needs Students Missing Out

The survey revealed that around 16 percent of students were on schools’ special needs registers, but nearly 90 percent of schools’ special needs coordinators did not believe there was adequate support for students and their learning... More>>

ALSO:

Interim Report: Waitangi Tribunal On Ture Whenua Legislation

Labour on Proposed changes to Maori land rules: “To have Treaty Negotiations Minister Chris Finlayson dismiss findings as ‘bizarre’ is totally disingenuous and disrespectful. What’s bizarre is Maori Development Minister Te Ururoa Flavell stubbornly pushing through this Bill before the Waitangi Tribunal has even completed its report..." More>>

ALSO:

Spy Update: Appointment Of GCSB Acting Director

GCSB Chief Legal Advisor Lisa Fong will become the Acting Director of the Government Communications Security Bureau (GCSB) from 15 February 2016, Minister Responsible for the GCSB Christopher Finlayson announced today. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news