Correction: Ali Jones, Southern No Response co-organiser
CORRECTION: from Ali Jones, Southern No Response co-organiser
“Earlier this week, I stated that it appeared that there was a number of claims unaccounted for following protests last year when people handed “one pagers” related to their claims with Southern Response. I was incorrect and I have spoken with Mr Rose (CEO at SR) and apologised. I had taken the number of claims handed to Mr Rose after the protest (around 49/50), added the claim concerns that came in afterwards (about 50) and said that was the number handed to him on the day(around 100) – then added the claims that came in afterwards, which was about another 49 or so – which is where I got the 149 total from.
I must correct this as we cannot demand transparency, professionalism, honesty and good communication from SR if we are not prepared to do that ourselves. This, however, does not, and should not, detract from the issues Southern No Response raised in the media release earlier this week, on behalf of tired and stressed claimants.
This correction should also not in any way support Southern Response’s ongoing attempt to dismiss the complaints as being from an insignificant number of Southern Response and Arrow claimants, a group he has publicly referred to as “hardcore”. It is unfortunate that Southern Response believes that anyone who complains about the appalling service received from them and Arrow International is "hard core".
In fact the number of people booked to attend the SR claimants February 11 meeting at the Westpac Business Hub is currently sitting at 249 and a decision will be made soon as to whether we change the meeting to a venue that is able to accommodate a much larger number of claimants.”