Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Privacy Commissioner says Veda charges are unlawful

Privacy Commissioner says Veda charges are unlawful

25 March 2014

The credit reporting agency, Veda Advantage, is charging consumers an unreasonable sum for urgent requests for credit information, says the Privacy Commissioner.

Privacy Commissioner John Edwards says people making urgent requests for their credit information are likely to be in a vulnerable position because they have a pressing issue regarding their credit.

Veda is obliged to provide free access as soon as reasonably practicable but the law does provide for an ability to charge a reasonable fee if the information is requested on an urgent basis.

The company’s practice is to offer individuals a personal credit file for $51.95 where information is provided urgently, or to provide a free credit file in 20 days which the company describes under a sub-heading as “Want your credit report but have 20 days to spare?”

The credit report that Veda provides for urgent requests costing $51.95 includes standard credit information, a credit score and explanatory notes relating to the credit information.

John Edwards says the step of naming Veda was not taken lightly but done to draw consumers’ attention to the issue.

He says Veda is not legally entitled to charge for some of the aspects that make up its charge for urgent requests. The Privacy Act requires that any reasonable fee should be nominal and the company’s charge exceeds this by a large margin.

“We received a complaint that Veda was charging too much for credit information when people needed the information urgently. While we closed that complaint, it did not resolve our concerns about the charge for urgent requests and so we started an investigation into the wider practice.

“At this stage, we have not investigated other credit reporters. We are now considering whether to broaden our probe to include other credit reporting agencies.”

Veda is not the only credit reporter in New Zealand, but it is one of the largest. It is not the only credit reporter that charges consumers seeking urgent access to their credit reports.

“If you are going to need a credit report on your finances, I urge you to make that request sooner so it can be dealt with in 20 days, otherwise you will get hit with an unfair and unlawful extra cost,” Mr Edwards said.

The Privacy Commissioner’s report into Veda Advantage’s charge for urgent requests for personal information is available at www.privacy.org.nz.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Joint Statement: Establishment Of NZ-China Strategic Partnership

At the invitation of Governor-General Lt Gen The Rt Hon Sir Jerry Mateparae and Prime Minister The Rt Hon John Key of New Zealand, President Xi Jinping of the People’s Republic of China made a state visit to New Zealand from 19 to 21 November 2014.

During his visit, President Xi Jinping met with Governor-General Jerry Mateparae, and held talks with Prime Minister John Key. The leaders had an in-depth exchange of views on bilateral relations as well as regional and international issues of common interest. More>>

 
 

Parliament Today:

Savings Targets: Health Procurement Plan Changes Direction

Next steps in implementing DHB shared services programme Health Minister Jonathan Coleman says the Government has agreed to explore a proposal put forward by DHBs to move implementation of the shared services programme to a DHB-owned vehicle. More>>

ALSO:

More on Health Policy:

Auckland Unification: 'No IT Cost Blowout' (Just More Expensive)

Following discussion of an update on Auckland Council’s Information Services Transformational Programme at today’s Finance and Performance Committee, council has released the report publicly. More>>

ALSO:

Other Expensive Things:

Gordon Campbell: On The SAS Role Against Islamic State, And Podemos

Only 25% of the US bombing runs are even managing to locate IS targets worth bombing. As the NYT explains at length, this underlines the need for better on-the-ground intelligence to direct the air campaign to where the bad guys have holed up... More>>

ALSO:

Public Service: Commission Calls For Answers On Handling Of CERA Harassment

EEO Commissioner Dr Jackie Blue is deeply concerned about the way in which the State Services Commission has handled sexual allegations made against CERA chief executive Roger Sutton this week and is calling for answers. More>>

ALSO:

Gordon Campbell:
On Andrew Little’s Victory

So Andrew Little has won the leadership – by the narrowest possible margin – from Grant Robertson, and has already been depicted by commentators as being simultaneously (a) the creature of the trade unions and (b) the most centrist of the four candidates, which would be an interesting trick to see someone try in a game of Twister. More>>

ALSO:

China President Wishlists: Greens Welcome Xi, But Human Rights Need To Be On Agenda

“President Xi has made some progress on climate change, but he must also lift the Chinese government’s game on human rights issues,” Green Party Co-leader Dr Russel Norman said... It is important that our Government continues to urge the Chinese government to show restraint and respect human rights in both Tibet and the Xinjiang province.” More>>

ALSO:

Airport Security Breach: CAA Fines Minister

Minister Brownlee has been issued an infringement notice and is required to pay a $2000 infringement fine for breaching Civil Aviation Rule 19.357(b), which states no person may be in an airport security area without an appropriate identity card or document. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news