Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Privacy Commissioner says Veda charges are unlawful

Privacy Commissioner says Veda charges are unlawful

25 March 2014

The credit reporting agency, Veda Advantage, is charging consumers an unreasonable sum for urgent requests for credit information, says the Privacy Commissioner.

Privacy Commissioner John Edwards says people making urgent requests for their credit information are likely to be in a vulnerable position because they have a pressing issue regarding their credit.

Veda is obliged to provide free access as soon as reasonably practicable but the law does provide for an ability to charge a reasonable fee if the information is requested on an urgent basis.

The company’s practice is to offer individuals a personal credit file for $51.95 where information is provided urgently, or to provide a free credit file in 20 days which the company describes under a sub-heading as “Want your credit report but have 20 days to spare?”

The credit report that Veda provides for urgent requests costing $51.95 includes standard credit information, a credit score and explanatory notes relating to the credit information.

John Edwards says the step of naming Veda was not taken lightly but done to draw consumers’ attention to the issue.

He says Veda is not legally entitled to charge for some of the aspects that make up its charge for urgent requests. The Privacy Act requires that any reasonable fee should be nominal and the company’s charge exceeds this by a large margin.

“We received a complaint that Veda was charging too much for credit information when people needed the information urgently. While we closed that complaint, it did not resolve our concerns about the charge for urgent requests and so we started an investigation into the wider practice.

“At this stage, we have not investigated other credit reporters. We are now considering whether to broaden our probe to include other credit reporting agencies.”

Veda is not the only credit reporter in New Zealand, but it is one of the largest. It is not the only credit reporter that charges consumers seeking urgent access to their credit reports.

“If you are going to need a credit report on your finances, I urge you to make that request sooner so it can be dealt with in 20 days, otherwise you will get hit with an unfair and unlawful extra cost,” Mr Edwards said.

The Privacy Commissioner’s report into Veda Advantage’s charge for urgent requests for personal information is available at www.privacy.org.nz.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Scoop Images:
Dame Patsy Reddy Sworn In As Governor-General

This morning Dame Patsy Reddy was sworn in as the New Zealand Realm’s 21st Governor-General. The ceremony began with a pōwhiri to welcome Dame Patsy and her husband Sir David Gascoigne to Parliament. More>>

ALSO:

Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>

ALSO:

With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>

ALSO:

Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>

ALSO:

Wellington: Predator Free Capital Plan

Wellington City Council (WCC), the Greater Wellington Regional Council (GWRC) and NEXT Foundation, today announced a joint collaboration to make Wellington the first Predator Free capital city in the world. More>>

ALSO:

Gordon Campbell: On Judith Collins’ Efforts At Self Correction

Thousands of prisoners currently in prison may be entitled to an earlier release than expected – and compensation – because Corrections has incorrectly calculated their term of imprisonment. Unless of course, the government buries its mistakes by changing the law and retro-actively getting itself off the hook… More>>

ALSO:

More Justice & Corrections

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news