Measuring service outcomes within new Family Court system
Monday, 31 March 2014, 10:32 am Press Release: 24-7
Start measuring service outcomes within new Family Court
system
April 1st 2014 sees the introduction of the new
Family Court reforms, whereby parties to a family dispute
are now more empowered to determine their own destiny
regarding the care of their children.
The overdue and
legitimate side-lining of Lawyers, Psychologist, and Social
Workers, and the initiation of alternative dispute
resolution whereby parents get the opportunity to accept
self-responsibility in re-negotiating child care
arrangements has shown to be more effective than which party
has the biggest cheque book, and the most aggressive legal
counsel.
One aspect is still glaringly missing however:
the formal measurement of service provider’s outcomes with
Family Court Consumers.
Until those funding the Family
Court raise the bar in terms of service provider
accountability, and privilege client voice feedback on same,
there is still a grave risk of service incompetence
continuing to flourish.
Measure outcomes – or all that
is left is “guessing outcomes” – we have had 32 years
of that process, and it hasn’t gone
well.
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