Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


ACC – still evolving, forty years after its launch

ACC – still evolving, forty years after its launch

As ACC marks its 40th anniversary this month, Chief Executive Scott Pickering says his focus is on ensuring the Corporation keeps evolving to meet the needs and expectations of modern-day New Zealanders.

“When it was launched in 1974, ACC was a ground-breaking social experiment. Since then, the Scheme has become interwoven with the very fabric of Kiwi life, and there would be few among us who haven’t made an ACC claim.

“Although the Scheme’s founding principles of community responsibility, comprehensive entitlement, complete rehabilitation, real compensation and administrative efficiency remain the same, I’m conscious that we now live in a very different and rapidly changing world. ACC has to keep pace with a constantly changing society.”

Mr Pickering says the key to providing great service is to know what your customers want, and ACC is now putting a lot more effort into getting feedback from Kiwis whose lives the scheme touches.

“When we’re designing or improving services, we’re working really closely with those who use or are involved with the service, so that it ultimately reflects everyone’s needs.”

A good example of this, says Mr Pickering, is ACC’s new high intensity residential rehabilitation service for people with moderate to severe traumatic brain injuries, which kicked off on 1 April. This is the result of a highly collaborative design process.

“The process started by ACC asking clients, their whanau and families how we could best support them. Then we asked the rehabilitation sector to help us design a service that could successfully meet those needs, and also help us deliver the best possible rehabilitation outcomes.”

Mr Pickering says ACC has also increased and broadened the scope of the advisory groups that it works with, and which “provide ACC with a customer perspective on what we’re doing, and how we’re going about it.”

Mr Pickering says he’s extremely proud to be guiding ACC as it enters its fifth decade.

“ACC’s support ensures people receive the rehabilitation they need to get back to their lives as quickly and fully as possible after injury. This benefits individuals, it benefits families, it benefits workplaces and it benefits communities.”

“It’s a far cry from the pre-1974 era, when getting compensation for injury potentially meant taking the person who caused the injury to court, a process that could be timely and expensive, and offered no certainty as to the result.”


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines



Closing Schools And Such: Interim Redcliffs Decision Announced

“While the school’s board has argued that circumstances that could give rise to potential disruption are extremely unlikely, advice from technical experts has shown these concerns cannot be ruled out." More>>


Jane Kelsey: High Court Can’t Make Groser Provide TPPA Information Faster

‘This week we went back to court to challenge Trade Minister Groser’s stalling tactics over the release of information on the Trans-Pacific Partnership Agreement negotiations, following a High Court order that he reconsider the Official Information Act request I made last January’, said University of Auckland law professor Jane Kelsey, first applicant in the case. More>>

Werewolf 58: No Climate For Change

The last time the global community tried to take collective action on climate change the world’s leaders finally came to agree that every not-too-onerous effort should be made to hold global warming to 2°C above the pre-industrial average. At Paris, all 150 participant countries nations will have put forward their pledges... On the information available, New Zealand's is the second weakest contribution of any nation in the developed world. More>>


Lambton Quay Shutdown: Object Was Made To Look Like Bomb

Police cordoned off part of Lambton Quay Wednesday afternoon, saying that a suspicious package had been found. Buildings were evacuated and buses were detoured. The army’s explosive ordnance disposal unit was brought to the Quay. More>>


Public Sector Still Shrinking: Record Low Number Of 'Backroom Bureaucrats'

Ongoing restraint in the public sector and a focus on better frontline services has seen a further reduction in the number of core Government employees, State Services Minister Paula Bennett says. More>>


Disobeying The Law: Police Censorship Of Crime Research “An Outrage”

The Green Party is calling on Police Minister Michael Woodhouse to ensure Police scrap controversial contracts that place onerous restrictions on academic researchers’ access to Police data, the Green Party says. More>>


Q+A Transcript: Groser ‘Not Expecting’ Failure At UN Climate Talks

‘I will be very surprised if we don’t get an agreement. I think it’s a completely different situation to Copenhagen for a number of reasons. We’ve got a much more realistic negotiating proposal on the table. Secondly, I think the science has strengthened...’ More>>


Greenpeace Protest:

Get More From Scoop



Search Scoop  
Powered by Vodafone
NZ independent news