Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


ACC – still evolving, forty years after its launch

ACC – still evolving, forty years after its launch

As ACC marks its 40th anniversary this month, Chief Executive Scott Pickering says his focus is on ensuring the Corporation keeps evolving to meet the needs and expectations of modern-day New Zealanders.

“When it was launched in 1974, ACC was a ground-breaking social experiment. Since then, the Scheme has become interwoven with the very fabric of Kiwi life, and there would be few among us who haven’t made an ACC claim.

“Although the Scheme’s founding principles of community responsibility, comprehensive entitlement, complete rehabilitation, real compensation and administrative efficiency remain the same, I’m conscious that we now live in a very different and rapidly changing world. ACC has to keep pace with a constantly changing society.”

Mr Pickering says the key to providing great service is to know what your customers want, and ACC is now putting a lot more effort into getting feedback from Kiwis whose lives the scheme touches.

“When we’re designing or improving services, we’re working really closely with those who use or are involved with the service, so that it ultimately reflects everyone’s needs.”

A good example of this, says Mr Pickering, is ACC’s new high intensity residential rehabilitation service for people with moderate to severe traumatic brain injuries, which kicked off on 1 April. This is the result of a highly collaborative design process.

“The process started by ACC asking clients, their whanau and families how we could best support them. Then we asked the rehabilitation sector to help us design a service that could successfully meet those needs, and also help us deliver the best possible rehabilitation outcomes.”

Mr Pickering says ACC has also increased and broadened the scope of the advisory groups that it works with, and which “provide ACC with a customer perspective on what we’re doing, and how we’re going about it.”

Mr Pickering says he’s extremely proud to be guiding ACC as it enters its fifth decade.

“ACC’s support ensures people receive the rehabilitation they need to get back to their lives as quickly and fully as possible after injury. This benefits individuals, it benefits families, it benefits workplaces and it benefits communities.”

“It’s a far cry from the pre-1974 era, when getting compensation for injury potentially meant taking the person who caused the injury to court, a process that could be timely and expensive, and offered no certainty as to the result.”

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

'Tea Break Bill' Passes: Gordon Campbell On Bad Labour Laws And Poor Safety

By co-incidence, one of the prime dangers of the government’s new employment relations law has been underlined by the release of the death and injury statistics among workers at New Zealand ports. These are highly profitable enterprises for the port owners.

The Port of Tauranga for instance, is expecting its current full-year profit to be between $78 million and $83 million and other ports are enjoying similar boom times – but they are also highly dangerous places for the people who work on or around the port premises. At the Port of Tauranga, there have been 26 serious accidents since 2011, and two deaths. More>>

 

Parliament Today:

No Charges: Outcome Of Operation Clover Investigation

Police have completed a multi-agency investigation, Operation Clover, into the activities of a group calling themselves “The Roast Busters”. The 12 month enquiry focused on incidents involving allegations of sexual offending against a number of girls in the Waitemata Police district and wider Auckland area... More>>

ALSO:

UNICEF Report: NZ Cautioned On "Stagnating" Child Poverty

An international report by UNICEF has found that child poverty rates in New Zealand have barely changed since 2008, despite similar sized countries significantly reducing child poverty during the recent recession. More>>

ALSO:

Funding Report: Two Pathways For Transport In Auckland

Commissioned by Auckland Council, the group was asked to investigate two possible pathways for raising $300 million per year ($12 billion over 30 years) to pay for the improvements needed to help fix Auckland’s transport system. More>>

ALSO:

Pay Equity: Equal Pay Win In Court Of Appeal

CTU: The Court of Appeal has made a historic decision paving the way for a substantial equal pay claim for aged care workers. More>>

ALSO:

Gordon Campbell: On The TPP Finishing Line, And Amazon’s Woes

If the Trans Pacific Partnership trade deal wasn’t such a serious matter, this would be pretty funny… More>>

ALSO:

TV3 Video: Three Die On Roads Over Labour Weekend

The official holiday period ended at 6am Tuesday, with three deaths on the roads during the Labour Day weekend. More>>

Employment Relations Bill: Govt Strains To Get Tea Break Law Through

The Government has been left with egg on its face - failing to get its much-vaunted, but hugely unpopular, meal break law passed in the first week of its new term, Labour spokesperson on Labour Issues Andrew Little says. More>>

ALSO:

Guns: Police Association Call To Arm Police Full Time

"The new minister gave his view, that Police do not need to be armed, while standing on the forecourt of parliament. The dark irony was that the interview followed immediately after breaking news of a gunman running amok in the Canadian parliament in Ottawa..." More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news