Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Privacy matters for banking customers too

Privacy matters for banking customers too – Banking Ombudsman


Privacy Week highlights everybody is entitled to privacy but the public may be surprised to learn the Banking Ombudsman Scheme also deals with privacy complaints, says Banking Ombudsman Deborah Battell.

“Some cases show failings in bank procedures and the banks typically compensate for these. But others indicate people generally have a low level of knowledge about what privacy means in a banking context.

“We recently had a complaint from a person whose bank sent her statement to an old address in error. A friend of the complainant lived at the address and opened it.

“This caused friction between the two friends because the complainant had said she had no money to lend her friend. The statement, however, indicated otherwise. The complainant thought the bank had breached her privacy by sending her statement to the wrong address. In fact, it was the friend who breached her privacy by her opening the mail, not the bank.

“We found the bank had not breached the complainant’s privacy but as the bank had already offered compensation on a goodwill basis for its mistake we recommended she accept the bank’s offer,” Ms Battell said.

Breaches of privacy are sometimes alleged as part of a larger complaint to the Banking Ombudsman Scheme, but may also be the sole reason to complain.

“Banks do compensate when they have mucked up, and customers sometimes want our independent view on how their bank has dealt with them. We seek the Privacy Commission’s view or refer matters to the Commission when necessary,” Ms Battell said.

The Banking Ombudsman Scheme has so far received 26 cases related to privacy and confidentiality in the current financial year and 44 for the same period last year.

Two of its website quick guides cover privacy issues: A bank’s duty of confidence and Dealing with a deceased customer’s bank accounts.

Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

'Tea Break Bill' Passes: Gordon Campbell On Bad Labour Laws And Poor Safety

By co-incidence, one of the prime dangers of the government’s new employment relations law has been underlined by the release of the death and injury statistics among workers at New Zealand ports. These are highly profitable enterprises for the port owners.

The Port of Tauranga for instance, is expecting its current full-year profit to be between $78 million and $83 million and other ports are enjoying similar boom times – but they are also highly dangerous places for the people who work on or around the port premises. At the Port of Tauranga, there have been 26 serious accidents since 2011, and two deaths. More>>

 

Parliament Today:

No Charges: Outcome Of Operation Clover Investigation

Police have completed a multi-agency investigation, Operation Clover, into the activities of a group calling themselves “The Roast Busters”. The 12 month enquiry focused on incidents involving allegations of sexual offending against a number of girls in the Waitemata Police district and wider Auckland area... More>>

ALSO:

UNICEF Report: NZ Cautioned On "Stagnating" Child Poverty

An international report by UNICEF has found that child poverty rates in New Zealand have barely changed since 2008, despite similar sized countries significantly reducing child poverty during the recent recession. More>>

ALSO:

Funding Report: Two Pathways For Transport In Auckland

Commissioned by Auckland Council, the group was asked to investigate two possible pathways for raising $300 million per year ($12 billion over 30 years) to pay for the improvements needed to help fix Auckland’s transport system. More>>

ALSO:

Pay Equity: Equal Pay Win In Court Of Appeal

CTU: The Court of Appeal has made a historic decision paving the way for a substantial equal pay claim for aged care workers. More>>

ALSO:

Gordon Campbell: On The TPP Finishing Line, And Amazon’s Woes

If the Trans Pacific Partnership trade deal wasn’t such a serious matter, this would be pretty funny… More>>

ALSO:

TV3 Video: Three Die On Roads Over Labour Weekend

The official holiday period ended at 6am Tuesday, with three deaths on the roads during the Labour Day weekend. More>>

Employment Relations Bill: Govt Strains To Get Tea Break Law Through

The Government has been left with egg on its face - failing to get its much-vaunted, but hugely unpopular, meal break law passed in the first week of its new term, Labour spokesperson on Labour Issues Andrew Little says. More>>

ALSO:

Guns: Police Association Call To Arm Police Full Time

"The new minister gave his view, that Police do not need to be armed, while standing on the forecourt of parliament. The dark irony was that the interview followed immediately after breaking news of a gunman running amok in the Canadian parliament in Ottawa..." More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news