Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Privacy matters for banking customers too

Privacy matters for banking customers too – Banking Ombudsman


Privacy Week highlights everybody is entitled to privacy but the public may be surprised to learn the Banking Ombudsman Scheme also deals with privacy complaints, says Banking Ombudsman Deborah Battell.

“Some cases show failings in bank procedures and the banks typically compensate for these. But others indicate people generally have a low level of knowledge about what privacy means in a banking context.

“We recently had a complaint from a person whose bank sent her statement to an old address in error. A friend of the complainant lived at the address and opened it.

“This caused friction between the two friends because the complainant had said she had no money to lend her friend. The statement, however, indicated otherwise. The complainant thought the bank had breached her privacy by sending her statement to the wrong address. In fact, it was the friend who breached her privacy by her opening the mail, not the bank.

“We found the bank had not breached the complainant’s privacy but as the bank had already offered compensation on a goodwill basis for its mistake we recommended she accept the bank’s offer,” Ms Battell said.

Breaches of privacy are sometimes alleged as part of a larger complaint to the Banking Ombudsman Scheme, but may also be the sole reason to complain.

“Banks do compensate when they have mucked up, and customers sometimes want our independent view on how their bank has dealt with them. We seek the Privacy Commission’s view or refer matters to the Commission when necessary,” Ms Battell said.

The Banking Ombudsman Scheme has so far received 26 cases related to privacy and confidentiality in the current financial year and 44 for the same period last year.

Two of its website quick guides cover privacy issues: A bank’s duty of confidence and Dealing with a deceased customer’s bank accounts.

Ends

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Ruataniwha: DOC, Hawke's Bay Council Developer Take Supreme Court Appeal

The Department of Conservation and Hawke's Bay Regional Investment Company (HBRIC) are appealing to the Supreme Court over a conservation land swap which the Court of Appeal halted. More>>

ALSO:

With NZ's Marama Davidson: Women’s Flotilla Leaves Sicily – Heading For Gaza

Women representing 13 countries spanning five continents began their journey yesterday on Zaytouna-Oliva to the shores of Gaza, which has been under blockade since 2007. On board are a Nobel Peace Laureate, three parliamentarians, a decorated US diplomat, journalists, an Olympic athlete, and a physician. A list of the women with their background can be found here. More>>

Gordon Campbell: On The Key Style Of Crisis Management

At Monday’s post Cabinet press conference Key was in his finest wide- eyed “Problem? What problem?” mode. No, there wasn’t really a problem that top MPI officials had been at odds with each other over the meaning of the fisheries policy and how that policy should be pursued... More>>

ALSO:

Mt Roskill: Greens Will Not Stand In Likely Post-Goff By-Election

“The Green Party’s priority is changing the Government in 2017, and as part of that we’ve decided that we won’t stand a candidate in the probable Mt Roskill by-election... This decision shows the Memorandum of Understanding between Labour and the Green Party is working." More>>

ALSO:

Wellington: Predator Free Capital Plan

Wellington City Council (WCC), the Greater Wellington Regional Council (GWRC) and NEXT Foundation, today announced a joint collaboration to make Wellington the first Predator Free capital city in the world. More>>

ALSO:

Gordon Campbell: On Judith Collins’ Efforts At Self Correction

Thousands of prisoners currently in prison may be entitled to an earlier release than expected – and compensation – because Corrections has incorrectly calculated their term of imprisonment. Unless of course, the government buries its mistakes by changing the law and retro-actively getting itself off the hook… More>>

ALSO:

More Justice & Corrections

Sector Opposes Bill: Local Government Bill Timeframe Extended

The Minister of Local Government Peseta Sam Lotu-Iiga has asked the Select Committee to extend the report back date for the Local Government Act 2002 Amendment Bill (No 2). More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news