Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Consumer-based feedback from Glenn Enquiry long overdue

Consumer-based feedback from Glenn Enquiry long overdue, and welcome, says Academic, Practitioner, & Social Services Outcomes Researcher

The release of the “Peoples Report” generated from the Glenn Enquiry is the first public enquiry into Domestic Violence and Child Abuse that significantly privileges the Consumers voice, while dovetailing into some practical solutions, and is both long-overdue, and welcome, says Steve Taylor, Counselling & Family Therapy Director at 24-7 Ltd, and Social Services Outcomes Researcher.

“70 years of social service outcome research reveals that the stronger the voice of the Consumer, the more effective a social service can become, providing that this service has effective routine outcome measurements in place” says Mr Taylor.

“It has been an open secret in New Zealand that the Family Court and CYF are utterly, utterly dysfunctional institutions, and what has made these organisations so dysfunctional is that the voices of Consumers brutalised by these institutions have been deliberately and covertly silenced through fear, control, and intimidation, characteristics which are at the very core of the enquiry – child abuse and domestic violence”.

“I note that there is a call by Consumers for a more sophisticated and integrated level of training, intervention, and service provision, and these factors certainly have an important place in improving consumer outcomes – but again only in the presence, not the absence, of routine outcome measurement of services”.

“For me, the most influential recommendation that I can see rapidly improving service provision is in the establishment of an independent forum for consumers to lay complaints, although such a forum would need to have meaningful powers to name, shame, censure, and stand down incompetent and unethical practitioners, otherwise it would just be another toothless self-governed professional association designed to protect its own, similar to the New Zealand Law Society, or the New Zealand Association of Counsellors” said Mr Taylor.

“In Social Services, as in every other industry, we must be able to measure success and failure, otherwise we will most often achieve failure” said Mr Taylor.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

More Evidence - Scoop Press Conference Recordings:
PM's Post-Cab Presser 8/8/11
"at that point [Tucker] told me he'd release it ..."

Hager Revelations: Inquiry Into NZSIS Release Of Goff Docs

The Inspector-General of Intelligence and Security (IGIS), Cheryl Gwyn, announced she would be instituting an inquiry concerning allegations that the New Zealand Security Intelligence Service (NZSIS) might have released official information to Mr Cameron Slater, regarding briefings provided to the then Leader of the Opposition, for political purposes...

“I am satisfied there is a sufficient public interest justifying the commencement of an own-motion inquiry into the substance of the issues raised with my Office,” said Ms Gwyn. More>>

Goff: Director’s Letter Contradicts Key’s Claims

At yesterday’s media standup, when asked on the topic John Key said ‘I wasn’t told’...
“In a letter dated November 2011 former SIS director Warren Tucker states three times that ‘in accordance with the usual practice of keeping the minister informed’ the Prime Minister had been told. More>>


 

Parliament Today:

Schools, PPTA Sign Up: Primary Teachers And Principals Vote Down Govt Plan

Teachers and principals have voted overwhelmingly against the Government’s controversial “Investing in Educational Success” policy, including proposed highly-paid principal and teacher roles. More>>

ALSO:

Gordon Campbell: On The Usual Round Of Mud Slinging And Name-Calling

This week gave an interesting example of how hard it is to untangle the reality from the slanging matches. The issue that emerged early this week could hardly be more important. Does the government intend to cut spending in health, education and on the environment if re-elected, or not? More>>

Earlier:

Electionresults.co.nz: National and NZ First Rise in Roy Morgan Poll

National has bounced back in the latest Roy Morgan Poll but the big winner has been New Zealand First who rise to their highest level of support since September 2013. More>>

ALSO:

Fish Pun Warning: By Hoki! It’s Labour’s Fisheries Policy

A Labour Government will protect the iconic Kiwi tradition of fishing by improving access to the coast, protecting the rights of recreational fishers and reviewing snapper restrictions, Labour’s Fisheries spokesperson Damien O’Connor says. More>>

ALSO:

It's Official: Governor General Gives Direction To Conduct Election

The Governor General has signed the writ directing the Electoral Commission to conduct the General Election on 20 September 2014. This is the formal authority to run the 2014 election, and enables candidate nominations to open tomorrow Thursday 21 August 2014. More>>

Gordon Campbell: No More Mr Nice Guy

When future historians seek to identify the exact moment when the prime ministerial career of John Key hit the downward slope, they may well point to Key’s interview yesterday with Guyon Espiner on RNZ’s Morning Report. More>>

ALSO:

Dirty (Politics) Weekend: Collins’ Admission Reason For Key To Act

"Despite claiming that the evidence about her in Nicky Hager's book was ‘false’ Judith Collins has now been forced to admit that she did send information about a Ministerial Services staff member to Cameron Slater for him to use in a baseless smear campaign. More>>

ALSO:

Potential Disasters: Underground Coal Fire On Denniston Plateau

Forest & Bird says one or more coal fires have broken out beneath the Denniston Plateau, and that the Department of Conservation (DOC) must stop Bathurst Resources’ preparatory mining work going on there until the fire or fires are extinguished. More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news