Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Consumer-based feedback from Glenn Enquiry long overdue

Consumer-based feedback from Glenn Enquiry long overdue, and welcome, says Academic, Practitioner, & Social Services Outcomes Researcher

The release of the “Peoples Report” generated from the Glenn Enquiry is the first public enquiry into Domestic Violence and Child Abuse that significantly privileges the Consumers voice, while dovetailing into some practical solutions, and is both long-overdue, and welcome, says Steve Taylor, Counselling & Family Therapy Director at 24-7 Ltd, and Social Services Outcomes Researcher.

“70 years of social service outcome research reveals that the stronger the voice of the Consumer, the more effective a social service can become, providing that this service has effective routine outcome measurements in place” says Mr Taylor.

“It has been an open secret in New Zealand that the Family Court and CYF are utterly, utterly dysfunctional institutions, and what has made these organisations so dysfunctional is that the voices of Consumers brutalised by these institutions have been deliberately and covertly silenced through fear, control, and intimidation, characteristics which are at the very core of the enquiry – child abuse and domestic violence”.

“I note that there is a call by Consumers for a more sophisticated and integrated level of training, intervention, and service provision, and these factors certainly have an important place in improving consumer outcomes – but again only in the presence, not the absence, of routine outcome measurement of services”.

“For me, the most influential recommendation that I can see rapidly improving service provision is in the establishment of an independent forum for consumers to lay complaints, although such a forum would need to have meaningful powers to name, shame, censure, and stand down incompetent and unethical practitioners, otherwise it would just be another toothless self-governed professional association designed to protect its own, similar to the New Zealand Law Society, or the New Zealand Association of Counsellors” said Mr Taylor.

“In Social Services, as in every other industry, we must be able to measure success and failure, otherwise we will most often achieve failure” said Mr Taylor.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Asylum: Dunne Accepts Hundreds Of Postcards On Refugee Categories

Minister Peter Dunne today accepted over 800 postcards calling for convention refugees to have the same entitlements as quota refugees... The campaign has been run with ActionStation together with LUSH Cosmetics, with postcards being signed in stores around New Zealand. More>>

ALSO:

Reshuffle: PM Announces Changes To Ministerial Portfolios

Prime Minister Bill English today announced the appointment of Gerry Brownlee as Minister of Foreign Affairs, Nathan Guy as Minister of Civil Defence, Nikki Kaye as Minister of Education and Mark Mitchell as Minister of Defence. More>>

ALSO:

Q+A Transcript: CTU Call For 'National Standards' On Wages

‘If you look at countries who do better than us, who pay wages better, who have more competitive industries, more successful economies, they have systems where there are national standards.’ More>>

ALSO:

Energy: Greens Launch Plan For Cheaper And Cleaner Electricity

$112 million for winter warm-up payments to help low-income households cover their power bills • setting a goal for 100 percent renewable electricity by 2030 (in average hydrological conditions) • an investigation into the electricity wholesale market. More>>

ALSO:

Health Workers Respond: People's Mental Health Report Released

The People's Mental Health Review reinforces a recent YesWeCare.nz survey of 6,000 health workers, which found nine in 10 believe they don't have the staff or resources to deliver the care Kiwis need when they need it. More>>

ALSO:

More Mental Health:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news