Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Consumer-based feedback from Glenn Enquiry long overdue

Consumer-based feedback from Glenn Enquiry long overdue, and welcome, says Academic, Practitioner, & Social Services Outcomes Researcher

The release of the “Peoples Report” generated from the Glenn Enquiry is the first public enquiry into Domestic Violence and Child Abuse that significantly privileges the Consumers voice, while dovetailing into some practical solutions, and is both long-overdue, and welcome, says Steve Taylor, Counselling & Family Therapy Director at 24-7 Ltd, and Social Services Outcomes Researcher.

“70 years of social service outcome research reveals that the stronger the voice of the Consumer, the more effective a social service can become, providing that this service has effective routine outcome measurements in place” says Mr Taylor.

“It has been an open secret in New Zealand that the Family Court and CYF are utterly, utterly dysfunctional institutions, and what has made these organisations so dysfunctional is that the voices of Consumers brutalised by these institutions have been deliberately and covertly silenced through fear, control, and intimidation, characteristics which are at the very core of the enquiry – child abuse and domestic violence”.

“I note that there is a call by Consumers for a more sophisticated and integrated level of training, intervention, and service provision, and these factors certainly have an important place in improving consumer outcomes – but again only in the presence, not the absence, of routine outcome measurement of services”.

“For me, the most influential recommendation that I can see rapidly improving service provision is in the establishment of an independent forum for consumers to lay complaints, although such a forum would need to have meaningful powers to name, shame, censure, and stand down incompetent and unethical practitioners, otherwise it would just be another toothless self-governed professional association designed to protect its own, similar to the New Zealand Law Society, or the New Zealand Association of Counsellors” said Mr Taylor.

“In Social Services, as in every other industry, we must be able to measure success and failure, otherwise we will most often achieve failure” said Mr Taylor.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

2040 Target And Lower Standards: “Swimmable” Rivers Five Times More Likely To Make You Sick

Forest & Bird has condemned the government’s new water quality standards, warning New Zealanders that they lock in current levels of water pollution and allow for a 5-fold increase in the chance of getting sick from swimming in a river.

“Despite an explicit assurance from Minister Smith that the new water standards would provide for human and ecosystem health, he has failed to deliver on either of these things,” says Forest & Bird CEO Kevin Hague. More>>

ALSO:

 
 

Immigration: Clampdown On Rogue Employers Good First Step

The Human Trafficking Research Coalition is pleased at the new clampdown on rouge employers who exploit migrants announced by Minister Woodhouse this morning, and believes this is a step in the right direction. More>>

ALSO:

Mayor: 750 New Social And Affordable Homes For Wellington (Over A Decade)

The next stage of Wellington’s Housing Upgrade Programme will see at least 750 new units of social and affordable housing built over the next decade, Mayor Justin Lester has announced. More>>

ALSO:

22/2: Christchurch Quake Memorial Unveiled

A city, a region, a nation and an international community impacted by the Canterbury Earthquakes will come together to mark the sixth anniversary of the deadly quake and dedicate Oi Manawa Canterbury Earthquake National Memorial. More>>

ALSO:


November Quakes:

Gordon Campbell: On The Mana-Maori Party Deal

If the self-interest involved wasn’t so blatant, the electorate deal between the Maori Party and Hone Harawira would be kind of poignant. It’s a bit like seeing the remaining members of Guns’n’Roses or the Eagles back on the road touring the nostalgia circuit… playing all the old hits of Maori unity and kaupapa Maori politics. More>>

ALSO:

Private Provision: First Social Bond To Focus On Mental Health

New Zealand’s first social bond will help around 1700 people with mental illness into work, Finance Minister Steven Joyce and Social Investment Minister Amy Adams say. More>>

ALSO:

Immigration: Short Reprieve For Nine Indian Students

A temporary hold on deportations of nine Indian students is a step in the right direction but the Government urgently needs to implement safeguards to stop further injustices to more international students, the Green Party says. More>>

EARLIER:


Megaupload Case: High Court Rules Dotcom, Co-Accused Eligible For Extradion

Internet entrepreneur Kim Dotcom and his three co-accused are eligible for extradition to the United States, New Zealand's High Court ruled... Justice Murray Gilbert upheld a decision by the District Court that there were grounds for Dotcom, Mathias Ortmann, Bram van der Kolk and Finn Batato to be extradited. More>>

ALSO:

PREVIOUSLY:

Port Hills Fire: Midday Update, Monday 20 February

• 9 homes destroyed
• 2 homes with partial damage. Damage includes things like cracked windows, heat damage.
• 3 properties with damage to other external structures e.g sheds or outbuildings More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news