Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More

Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 

Consumer-based feedback from Glenn Enquiry long overdue

Consumer-based feedback from Glenn Enquiry long overdue, and welcome, says Academic, Practitioner, & Social Services Outcomes Researcher

The release of the “Peoples Report” generated from the Glenn Enquiry is the first public enquiry into Domestic Violence and Child Abuse that significantly privileges the Consumers voice, while dovetailing into some practical solutions, and is both long-overdue, and welcome, says Steve Taylor, Counselling & Family Therapy Director at 24-7 Ltd, and Social Services Outcomes Researcher.

“70 years of social service outcome research reveals that the stronger the voice of the Consumer, the more effective a social service can become, providing that this service has effective routine outcome measurements in place” says Mr Taylor.

“It has been an open secret in New Zealand that the Family Court and CYF are utterly, utterly dysfunctional institutions, and what has made these organisations so dysfunctional is that the voices of Consumers brutalised by these institutions have been deliberately and covertly silenced through fear, control, and intimidation, characteristics which are at the very core of the enquiry – child abuse and domestic violence”.

“I note that there is a call by Consumers for a more sophisticated and integrated level of training, intervention, and service provision, and these factors certainly have an important place in improving consumer outcomes – but again only in the presence, not the absence, of routine outcome measurement of services”.

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

“For me, the most influential recommendation that I can see rapidly improving service provision is in the establishment of an independent forum for consumers to lay complaints, although such a forum would need to have meaningful powers to name, shame, censure, and stand down incompetent and unethical practitioners, otherwise it would just be another toothless self-governed professional association designed to protect its own, similar to the New Zealand Law Society, or the New Zealand Association of Counsellors” said Mr Taylor.

“In Social Services, as in every other industry, we must be able to measure success and failure, otherwise we will most often achieve failure” said Mr Taylor.

ENDS

© Scoop Media

Advertisement - scroll to continue reading
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines


Gordon Campbell: On The US Opposition To Mortgage Interest Deductibility For Landlords


Should landlords be able to deduct the interest on the loans they take out to bankroll their property speculation? The US Senate Budget Committee and Bloomberg News don't think this is a good idea, for reasons set out below. Regardless, our coalition government has been burning through a ton of political capital by giving landlords a huge $2.9 billion tax break via interest deductibility, while still preaching the need for austerity to the disabled, and to everyone else...
More


 
 

Government: Concerns Conveyed To China Over Cyber Activity
Foreign Minister Winston Peters has confirmed New Zealand’s concerns about cyber activity have been conveyed directly to the Chinese Government. “The Prime Minister and Minister Collins have expressed concerns today about malicious cyber activity... More

ALSO:


Government: GDP Decline Reinforces Government’s Fiscal Plan

Declining GDP for the December quarter reinforces the importance of restoring fiscal discipline to public spending and driving more economic growth, Finance Minister Nicola Willis says... More

ALSO:


Government: Humanitarian Support For Gaza & West Bank

Winston Peters has announced NZ is providing a further $5M to respond to the extreme humanitarian need in Gaza and the West Bank. “The impact of the Israel-Hamas conflict on civilians is absolutely appalling," he said... More


Government: New High Court Judge Appointed

Judith Collins has announced the appointment of Wellington Barrister Jason Scott McHerron as a High Court Judge. Justice McHerron graduated from the University of Otago with a BA in English Literature in 1994 and an LLB in 1996... More

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels


 
 
 
 

Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.