Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


Consumer-based feedback from Glenn Enquiry long overdue

Consumer-based feedback from Glenn Enquiry long overdue, and welcome, says Academic, Practitioner, & Social Services Outcomes Researcher

The release of the “Peoples Report” generated from the Glenn Enquiry is the first public enquiry into Domestic Violence and Child Abuse that significantly privileges the Consumers voice, while dovetailing into some practical solutions, and is both long-overdue, and welcome, says Steve Taylor, Counselling & Family Therapy Director at 24-7 Ltd, and Social Services Outcomes Researcher.

“70 years of social service outcome research reveals that the stronger the voice of the Consumer, the more effective a social service can become, providing that this service has effective routine outcome measurements in place” says Mr Taylor.

“It has been an open secret in New Zealand that the Family Court and CYF are utterly, utterly dysfunctional institutions, and what has made these organisations so dysfunctional is that the voices of Consumers brutalised by these institutions have been deliberately and covertly silenced through fear, control, and intimidation, characteristics which are at the very core of the enquiry – child abuse and domestic violence”.

“I note that there is a call by Consumers for a more sophisticated and integrated level of training, intervention, and service provision, and these factors certainly have an important place in improving consumer outcomes – but again only in the presence, not the absence, of routine outcome measurement of services”.

“For me, the most influential recommendation that I can see rapidly improving service provision is in the establishment of an independent forum for consumers to lay complaints, although such a forum would need to have meaningful powers to name, shame, censure, and stand down incompetent and unethical practitioners, otherwise it would just be another toothless self-governed professional association designed to protect its own, similar to the New Zealand Law Society, or the New Zealand Association of Counsellors” said Mr Taylor.

“In Social Services, as in every other industry, we must be able to measure success and failure, otherwise we will most often achieve failure” said Mr Taylor.

ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Russel Norman Resignation

While not the decisive factor, last year’s election result must have made it easier for Greens Co-Leader Russel Norman to finally call it a day. After three years of solid campaigning on social justice, economic and environmental issues – and amidst another round of self-destruction by Labour, its ally and rival on the centre-left – the Greens had realistically expected to end up close to 15 % on election day. Instead, it barely held its own, and failed to increase its vote.

This would have been an especially bitter result for Norman. For the past six years, Norman has been the de facto leader of the Opposition – especially after Labour lost the plot with a series of inept leaders and a chronic identity crisis about what, if anything, it now stood for. More>>

 

Education: As Predicted, Charter Schools In Trouble

QPEC: When the government changed the Education Act to allow for charter schools, it bet that a bunch of non-educators using their own untested theories of education could run schools for our most disadvantaged students and achieve better results than state schools. More>>

ALSO:

Quick By-Election Expected: Mike Sabin Announces Resignation As Northland MP

Northland MP, Mike Sabin, today announced he has resigned from Parliament, effective immediately. Mr Sabin said he had decided to resign due to personal issues that were best dealt with outside Parliament. Mr Sabin will not be making any further comment. More>>

ALSO:

Gordon Campbell: On The Eleanor Catton Rumpus

If anyone was in doubt about the accuracy of the comments made in India by Eleanor Catton, the reaction from some quarters here at home has gone a long way to proving her point… More>>

ALSO:

More Rent Assistance, Less State-Owned Housing: John Key Speech - Next Steps In Social Housing

"We are going to ensure that more people get into social housing over the next three years, whether that is run by Housing New Zealand or a community provider. The social housing budget provides for around 62,000 income-related rent subsidies a year. We are committed to increasing that to around 65,000 subsidies by 2017/18, which will cost an extra $40 million a year." More>>

ALSO:

The Future Of Work: Andrew Little - State Of The Nation 2015

In 2005 when I led the EPMU we worked together with Air New Zealand to find a way to keep engineering jobs that were heading overseas. A lot of these workers were people I’d known for years and they were facing not just losing their jobs but not being able to find the kind of work they do without going overseas. A lot of people were facing personal and financial upheaval.... More>>

ALSO:

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news