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SSC survey shows way forward for better public services

SSC survey shows clear way forward for better public services

The Public Service Association (PSA) has welcomed the release of the State Services Commission’s (SSC) Integrity and Conduct Survey 2013, which it says indicates what needs to be done to strengthen the public services that New Zealanders use and trust.

Richard Wagstaff, PSA National Secretary, said “This is an important report and we are very supportive of the SSC doing this work,”

“The report shows that public agencies need to shift to more high performance approaches to management – cultures of open communication where people are encouraged to speak up, they have opportunities to develop and are paid fairly.

“A shift in management approach is also needed to encourage retention, particularly of young people, with 30% likely to leave within 2 years, with the lack of future career opportunities, low pay and a lack of recognition among the key reasons.

“It is concerning that only 42% agree that promotion and appointments to new jobs within their agencies are based on merit and a fair process.

“Only 58% agree that they receive good recognition for doing a good job and just 54% say that they are paid fairly for the work that they do.

“We are discussing the issues raised by the report with the SSC and are looking forward to working with them and with agencies on the issues raised,” said Richard Wagstaff.

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