Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 

Aunty and Herman return to raise awareness of consumer right

Aunty and Herman return to raise awareness of consumer rights

New Zealand’s sharpest legal advisor Aunty and her nephew Herman Faleafa have returned to raise awareness of consumer rights in the Commerce Commission’s animated series It’s All Good.

The It’s All Good series debuted in 2016 to provide consumers with information on borrowers’ rights following the introduction of new credit laws. Season 1 generated over 330,000 online views and is used as an educational tool by community agencies.

Season 2 sees Aunty and Herman deal with a series of common purchasing scenarios, including buying a car, returning a faulty TV and working through sales interactions with door-to-door sellers and mobile traders.

Competition General Manager Antonia Horrocks said the new series of animations was focused on highlighting issues consumers experience in a range of purchasing transactions.

“The Consumer Guarantees Act and Fair Trading Act provide a range of protections for consumers when purchasing goods or services. However, many New Zealanders are unfamiliar with their basic rights or how to enforce them,” Ms Horrocks said.

“The scenarios we are highlighting in this series are ones that we and the Ministry of Business, Innovation and Employment’s consumer protection team hear regularly from consumers about. Our hope is that by watching the series New Zealanders feel better equipped to make decisions and handle any issues that might arise.

“We know from It’s All Good’s debut last year that this concept is engaging and entertaining. We will be promoting it broadly online over the next few weeks and also sending material to schools and other educators in an effort to boost awareness of consumer rights with young people as they become more active in the market place.”

The second set of six episodes picks up where the story left off last year with Herman defaulting on his car loan following a crash, leading to his furniture being repossessed. This season’s episodes cover:

Post-repossession fees and interest

• Buying a car

• Returning faulty goods

• Extended warranties

• Door-to-door sales

• Buying from mobile traders

The first four episodes of Series 2 are available now at tv.comcom.govt.nz. The final two will be released next week.

Background

It’s All Good is a show about knowing your rights... from your wrongs.

The show was developed with creative advisors Stun and support from the Ministry for Pacific Peoples and MBIE’s consumer protection team. It features New Zealand’s sharpest legal advisor Aunty and her well-meaning nephew Herman Faleafa. Herman means well but he often has his head in the clouds and doesn’t think things through when it comes to money. So he needs Aunty and others to keep his feet on the ground and money in his wallet while he learns what his rights are.

Each episode focuses on a situation that many New Zealanders will find themselves in. Aunty does her best to make sure Herman has his head on straight and knows his rights, with a few laughs along the way.

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Another Leader Exiting: Statement From Peter Dunne

I have concluded, based on recent polling, and other soundings I have been taking over the last few weeks, that, the volatility and uncertainty notwithstanding, there is now a mood amongst Ōhāriu voters for a change of MP, which is unlikely to alter...

“I have therefore decided that it is time for me to stand aside, so the people of Ōhāriu can elect a new electorate MP. More>>

 
 

Gordon Campbell: On Labour’s Campaign Launch

One of the key motifs of Ardern’s speech was her repeated use of the phrase – “Now, what?” Cleverly, that looks like being Labour’s response to National’s ‘steady as it goes’ warning against not putting the economic ‘gains’ at risk. More>>

ALSO:

Shiny And Chrome: Nats' New $10.5bn Roads Of National Significance

National is committing to the next generation of Roads of National Significance, National Party Transport Spokesperson Simon Bridges says. More>>

ALSO:

Gordon Campbell: On Why Labour Isn’t Responsible For Barnaby Joyce

As a desperate Turnbull government tries to treat the Barnaby Joyce affair as a Pauline Hanson fever dream – blame it on the foreigners! We’re the victims of the dastardly New Zealand Labour Party! – our own government has chosen to further that narrative, and make itself an accomplice. More>>

ALSO:

Rail: Greens Back Tauranga – Hamilton – Auckland Service

The Green Party today announced that it will trial a passenger rail service between Auckland, Hamilton and Tauranga starting in 2019, when it is in government. More>>

ALSO:

Housing: Voluntary Rental Warrant Of Fitness For Wellington

Wellington City Council is partnering with the University of Otago, Wellington, to launch a voluntary Rental Warrant of Fitness for minimum housing standards in Wellington, Mayor Justin Lester has announced. More>>

ALSO:

Treaty: Agreement In Principle Signed With Moriori

“The Crown acknowledges Moriori was left virtually landless from 1870, hindering its cultural, social and economic development. The Crown also acknowledges its contribution to the myths that the people of Moriori were racially inferior and became extinct." More>>

ALSO:

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

Featured InfoPages

Opening the Election