Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More

Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 

A-G's report: Ministry of Social Development

Auditor-General’s report, Ministry of Social Development: Using a case management approach to service delivery – Progress in responding to the Auditor-General's recommendations


The Auditor-General’s follow-up report Ministry of Social Development: Using a case management approach to service delivery – Progress in responding to the Auditor-General's recommendations was presented to the House of Representatives today.

This report looks at the progress that the Ministry has made in responding to recommendations in our 2014 report.

The Ministry has made progress on responding to our four recommendations, but has not fully addressed them. It has made improvements to case management by:

• working with other agencies;
• investing in training, support, and performance management for staff;
• improving its information technology systems, including improving access to, and uptake of, digital services; and
• using data on client attendance to more accurately predict the number of staff needed in front-line positions.

We encourage the Ministry to continue the work it is doing to address our recommendations and:

• progress a sector response to working-age adults with complex needs;
• complete the active listening, communication, and empathy training it has introduced for all case managers; and
• report on the number of scheduled (proactive) appointments clients miss, so that it can show whether its efforts to reduce the number of missed appointments are working.

This report is also available as an epub (click link to download).

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

© Scoop Media

Advertisement - scroll to continue reading
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines



Gordon Campbell: On Dune 2, And Images Of Islam


Depictions of Islam in Western popular culture have rarely been positive, even before 9/11. Five years on from the mosque shootings, this is one of the cultural headwinds that the Muslim community has to battle against. Whatever messages of tolerance and inclusion are offered in daylight, much of our culture tends to be hostile to Islam when we’re sitting in the dark, with popcorn.
Any number of movie examples come to mind, beginning with Rudolf Valentino’s role (over a century ago) as the romantic Arab hero in The Sheik...
More


 
 


Government: One-stop Shop Major Projects On The Fast Track

The Coalition Government’s new one-stop-shop fast track consenting regime for regional and national projects of significance will cut red tape and make it easier for New Zealand to build the infrastructure and major projects needed to get the country moving again... More

ALSO:


Government: GPS 2024: Over $20 Billion To Get Transport Back On Track
Transport Minister Simeon Brown has released the draft Government Policy Statement (GPS) on Land Transport, outlining the Coalition Government’s plan to build and maintain a transport system that enables people to get to where they need to go quickly and safely... More

ALSO:

Government: Humanitarian Support For Gaza & West Bank

Winston Peters has announced NZ is providing a further $5M to respond to the extreme humanitarian need in Gaza and the West Bank. “The impact of the Israel-Hamas conflict on civilians is absolutely appalling," he said... More


Government: New High Court Judge Appointed

Judith Collins has announced the appointment of Wellington Barrister Jason Scott McHerron as a High Court Judge. Justice McHerron graduated from the University of Otago with a BA in English Literature in 1994 and an LLB in 1996... More

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels


 
 
 
 

Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.