Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


Hope That New EQC Unit Isn’t Just Lipstick on a Pig

Hope That New EQC Unit Isn’t Just Lipstick on a Pig

Insurance and EQC advocate Ali Jones is warning people not to get too excited about the announcement that EQC is setting up a new “standalone” unit focused on resolving earthquake claims.

Jones says it’s pleasing to see the EQC Chief Executive, Sid Miller acknowledge that change is needed and that claim management is an important part of that, but she believes claimants need to know more about who the "settlement specialists" will be?

“Having someone as a single point of contact is a very positive move, however will that person be able to provide the claimant the information they need? A number of us have extensive experience with "settlement specialists" in EQC, Southern Response and other private insurers and a title does not make a person effective. We have dealt with “settlement specialist's" who have made so many lives a misery. What are their skills, what are their qualifications and experience? I’m sure claimants would really love to know who these people are and what have they been told their role is,” says Jones.

She adds this has been part of the problem from the outset – people being given titles when in fact the staff have been entirely inappropriate and unqualified for the role.

“The guy who assessed our first place was a baker from Queensland. I would have been better off asking him if the bagels I was making one day when he came round, needed longer to rise,” she says.

Jones says in conclusion, “what will really make a difference is if EQC does not retain all the same staff, same managers, same systems, same processes and quite possibly the same CE otherwise I don’t see much of a change here. I would love to be proven wrong.”


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Brexit & Huawei Clusterfudges

Come December 2019, the West’s social democracies could be gone through quite a few changes at the top.

British PM Theresa May might not even make it through to the New Year. In a year’s time Angela Merkel’s shaky coalition will have probably collapsed, and another German election will have been fought by the newly chosen leader of Merkel’s party... More>>


Joint Select Committee Report: Achieving Smokefree 2025

In a historic first for select committees, the Māori Affairs Committee and the Health Committee presented their joint report on achieving the Smokefree 2025 goal to the House on Tuesday, 11 December 2018. More>>

"Shared Interests And Democratic Values": Peters To Visit USA

Deputy Prime Minister and Foreign Affairs Minister Winston Peters will travel to Washington D.C. for talks with US Secretary of State Michael R. Pompeo and other senior members of the US Administration. More>>

Science Advisors: Stopping Family Violence – The Evidence

A new report “Every 4 minutes: A discussion paper on preventing family violence in New Zealand” by Justice sector Chief Science Advisor, Dr Ian Lambie, discusses the evidence and asks us, as a community, to get involved. More>>


Misuse Of Drugs Act: Medicinal Cannabis Legislation Passes

“Ultimately, this legislation will greatly increase availability of quality medicinal cannabis products, and will allow for their domestic manufacture. It will help people ease their suffering by making a wider range of quality medicinal cannabis products available over time." More>>


Conflicts, Inadequacies: IPCA Finds Police Investigation Flawed

The Independent Police Conduct Authority has found that a Police investigation into inappropriate contact between a teacher and a student in Gisborne in 2014 was deficient in several respects. More>>


PM's Press Conference Multimedia: Grace Millane, ACC Levy Hold, Absent Execs

Prime Minister Jacinda Ardern began her Monday post-cabinet press conference with an emotional comment on the murder of English backpacker Grace Millane. More>>


Child Poverty Monitor: Food Poverty Due To Inadequate Income, Housing Cost

The latest Child Poverty Monitor released today by the Office of the Children’s Commissioner reveals alarming facts about children suffering the impacts of family income inadequacy, says Child Poverty Action Group (CPAG). More>>





InfoPages News Channels