Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


No customer service centre closures

Contrary to reports in today’s New Zealand Herald, Auckland Council is not closing customer service centres.

Rod Aitken, Head of Corporate Property, said the council’s new corporate property portfolio strategy will not result in any closures of customer service centres, but they may be relocated within their communities.

“If approved, the new model will deliver increased efficiency and offer more flexible services for customers across the Auckland region. The strategy will see an increase from 86 to 96 percent of Auckland’s population living within 10km of our council workplaces, and from 46 to 100 percent of the council’s 13 wards with face-to-face access to council services.

“New hubs will bring together our back-office operational staff in three key growth areas: Manukau, North West (to be confirmed through a rigorous selection process) and the CBD. This will reduce the number of council buildings being used and reduce operational costs.

“These hubs will be supported by spokes, where customer service teams will continue to provide front-line services.

“The spokes will enable our staff to work closer to their customers and community, utilising existing spaces we already occupy such as Local Board offices, libraries and community centres.

“We’re committed to maintaining a good customer service presence around the region. Our customer service centres may be accommodated in different buildings in the same area - the changes will improve services and reduce spend.

“This is an opportunity for us to provide upgraded spaces and better service our customers. Services will be kept local – the strategy has been developed with the community at heart,” says Mr Aitken.

The strategy was presented to the council’s elected members at a Finance and Performance Committee briefing in August last year. Local boards are being consulted about the location of future services in their areas, and then approval will be sought from the council’s Finance and Performance committee in April.

This media update has also been published on OurAuckland.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines


Dealing Crackdown, Addiction Support: Government Action On Synthetics

The NZ Drug Foundation has welcomed the Government’s response to synthetic drug deaths. The response strikes a balance between giving law enforcement the tools they need to target criminal networks and changing drug law to make it easier for people to access help when they need it. More>>


Strategy Committee Unanimous: Wellington To Forge Ahead With Convention Centre

The three-storey Cable Street building, with around 18,000-square metres of floor space, will comfortably be able to host 1500 people for conventions. It includes a 1651sq m exhibition area that will attract international exhibitions too big for nearby Te Papa and provide an always-changing visitor attraction. More>>


Surveying The Surveillance: First IGIS Review Of Warrants Under New Act

The report sets out the Inspector-General’s interpretation of the new warrant provisions under the ISA and her expectations of the GCSB and NZSIS when they prepare warrant applications. More>>

SSC: 2018 Public Service Workforce Data Published

State Services Commissioner Peter Hughes has published the 2018 Our People, Public Service Workforce Data , which shows the Public Service is making significant progress in important areas. More>>


Sinking Cap: Auctions, Permanent Forests, Added To ETS

The move to auctions, signalled in an August consultation paper, will help put a cap on the number of emission units available over time. Annual announcements, looking forward five years, will help provide certainty for scheme participants, she said. More>>


Joint Select Committee Report: Achieving Smokefree 2025

In a historic first for select committees, the Māori Affairs Committee and the Health Committee presented their joint report on achieving the Smokefree 2025 goal to the House on Tuesday, 11 December 2018. More>>

"Shared Interests And Democratic Values": Peters To Visit USA

Deputy Prime Minister and Foreign Affairs Minister Winston Peters will travel to Washington D.C. for talks with US Secretary of State Michael R. Pompeo and other senior members of the US Administration. More>>




InfoPages News Channels