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Learning from examples

Auditor-General’s report, Digital access to information and services: Learning from examples

The Auditor-General’s report Digital access to information and services: Learning from examples was presented to the House of Representatives today.

In this report, we look at how three public sector entities are making information and services available through their websites and/or mobile applications:

• the National Library’s digital collections and services;
• Greater Wellington Regional Council’s real-time information system for passengers; and
• Quotable Value Limited’s QV homeguide app.

We found good examples of information and services being made available to New Zealanders digitally. These examples had resulted in increased access to services and improved services to more people, and improved public perceptions about the reliability of services.

Our report contains lessons for other public entities to consider when making their information and services digitally available. These include understanding the complexities and challenges of digitising information; learning about how people use and reuse information; anticipating future needs by identifying emerging technologies and customer expectations; and making digital information available to third parties where appropriate as there are further benefits to be gained from doing so.

We’ve also published a blog post about this report, and an epub and two-page summary of this report are also available.


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