26 June, 2018

Trust remains high in public services

The State Services Commission has today published the latest Kiwis Count report.

In the 2017 Kiwis Count report, 76 percent of those surveyed say they are satisfied with the level of service provided by Government agencies, up from 74 percent last year.

Kiwis Count is the only survey that measures New Zealanders’ satisfaction with 43 commonly used public services, which include registering births, using emergency services, applying for a passport, and accessing accident compensation.

New Zealanders’ experience when interacting with Government agencies is a key indicator of the trust they have in the Public Service.

Debbie Power, Deputy State Services Commissioner, says trust in public services remains high at 79 percent, the same as last year.

“It’s important New Zealanders have trust and confidence in the many vital services they rely on each and every day, as well as the Public Service as a whole. So the results of this latest survey are pleasing,” said Ms Power.

Trust in public services is based on personal experience, and is measured by asking respondents to think about their most recent interaction with the Public Service.

The State Services Commission has been asking New Zealanders about their experiences and views of public services for 11 years through Kiwis Count.

The latest results also show that of the 32 services that have been measured for five years, the public has experienced a better quality of service in 20 of these.

The Kiwis Count survey report can be found on the State Services Commission website at http://ssc.govt.nz/kiwis-count.

ENDS

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