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Energy e-Commerce Solutions to Deregulated Market

MEDIA RELEASE
FOR IMMEDIATE RELEASE

Peace Software and PricewaterhouseCoopers LLP Team to Bring Energy e-Commerce Solutions to Deregulated Market

Auckland – 13 November 2000 - Peace Software, a global provider of leading e-business solutions for energy retail companies, and PricewaterhouseCoopers LLP, the world's largest professional services orgnaisation, today announced an alliance to help deregulating energy companies successfully leverage the Internet economy.

Under the terms of the alliance, PricewaterhouseCoopers and Peace will seek opportunities to market PricewaterhouseCoopers customer relationship management strategy, process and technology services, and Peace's Energy suite, an advanced web-based solution developed specifically for the complexities of the deregulating energy industry. Peace's comprehensive Energy suite provides integrated e-Commerce, customer care and self-service, billing and commodity management to enable energy retailers to be more competitive while providing excellent customer service.

"Our alliance with Peace Software represents a powerful combination of customer relationship management strategy, process and technology expertise with first-class product innovation," says Bob Vallee, customer relationship management partner, PricewaterhouseCoopers. "Today's energy companies need assistance in developing sound customer strategies and implementing the right technology. It is important that they transform their businesses to successfully leverage the Internet-based competitive marketplace - and the combined PricewaterhouseCoopers/Peace team is an excellent way for them to do just that."

"PricewaterhouseCooper's management consulting services and its leadership position in the global energy market make this an ideal relationship to help us service customers and deploy Energy in markets around the world," said Brian Peace, Chairman and CEO, Peace Software.

"Our comprehensive Energy suite is an end-to-end solution for customer and commodity management based on advanced, web-based technology for rapid deployment of energy retailing systems," continued Peace. "PricewaterhouseCoopers compliments our strengths with their proven project

management skills and business transformation expertise. As a team, we enable the integration of the Energy system into client orgnaisations as seamless as the Energy functionality itself."

PricewaterhouseCoopers is currently assisting Peace Software in installing Peace's web-enabled customer management solution at Dominion Retail, a subsidiary of Dominion Resources Inc., in Pittsburgh, PA. This joint implementation demonstrates PricewaterhouseCooper's and Peace's combined strengths of product innovation and industry expertise to rapidly introduce e-business solutions to transitioning energy markets.
ENDS
About PricewaterhouseCoopers
PricewaterhouseCoopers' Customer Relationship Management (CRM) practice provides multi-channel, web-enabled CRM solutions that transform how companies market, sell and serve their customers. With more than 2,400 experienced CRM practitioners worldwide, PricewaterhouseCoopers delivers its Market-Intelligent EnterpriseSM (MIE) vision: aligning the e-enabled front office with back office strategies and activities to proactively manage customer information and relationships, develop and integrate multiple sales and service channels and manage product and service innovation and time-to-market for sustainable and profitable growth. PricewaterhouseCoopers (www.pwcglobal.com) is the world's largest professional services orgnaisation. Drawing on the knowledge and skills of more than 150,000 people in 150 countries, we help our clients solve complex business problems and measurably enhance their ability to build value, manage risk and improve performance in an Internet-enabled world.
PricewaterhouseCoopers refers to the member firms of the worldwide PricewaterhouseCoopers orgnaisation.
About Peace Software
Peace Software International delivers the broadest and most comprehensive e-business solutions to the global retail energy market. The industry-leading Energy suite is being rapidly deployed in twenty deregulating markets, spanning North America and Australasia. Based on industry standards, the proven Energy suite integrates e-Commerce, customer care and self-service, billing and commodity management. Headquartered in Atlanta and founded in 1984, Peace is a global company with offices in the United States, Canada, Australia and New Zealand.

Visit us at www.peace.com.

Note to Editors: The name PricewaterhouseCoopers is one word, with upper case P, upper case C, and all other letters in lower case.

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