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Another Canadian Energy Leader Chooses Peace

Auckland, New Zealand ¡V March 14, 2001 ¡V New Zealand¡¦s Peace Software, a global provider of leading customer management solutions for utility and retail energy companies, today announced that Enbridge Commercial Services, has licensed Peace¡¦s Energy„· software to enhance its operations and customer services for commercial and industrial natural gas markets. Enbridge Commercial Services is a subsidiary of Enbridge Inc. and an affiliate of Enbridge Consumers Gas, Canada¡¦s largest natural gas distributor.

Energy will enable Enbridge Commercial Services to more fully automate contract management and complex billing services to over 6,000 large commercial and industrial gas customers by the latter part of 2001. These customers will gain benefits from customised and consolidated bills for multiple locations, charges and services, as well as wider access to sophisticated consumption data and analysis tools.

Robert Wood, vice president of customer care at Enbridge Commercial Services, said,
¡§Energy was the obvious choice for us. Not only were we impressed by Peace Software¡¦s string of successful implementations in Canada and the United States, the Energy system overwhelmingly met our initial selection criteria. We intend leveraging the full functionality of the Energy suite to sharpen our competitive edge in every business function, positioning us to deliver dynamic Internet customer service innovations.¡¨

¡§We needed to update our software solutions to keep us in sync with deregulation and e-Business trends,¡¨ said Dwight Willett, vice president and general manager, Enbridge Commercial Services. ¡§Peace¡¦s Energy system will bring us online quickly, automating our core business functions and enabling us to serve our industrial customers more effectively.¡¨

The decision to install the Energy system supports the company¡¦s strategic plans for new business development initiatives in Canadian and U.S. deregulating gas markets. One such initiative is the recently formed Enbridge Gas New Brunswick, which will deploy the Energy system to service its customers on completion of the New Brunswick natural gas system.

¡§We are enthusiastic about our business relationship with Enbridge Commercial Services, a subsidiary of one of the top ten North American energy companies,¡¨ said Brian Peace, chairman and CEO, Peace Software. ¡§Enbridge¡¦s endorsement of our company and technology speaks volumes about the power of Peace Software¡¦s strategic solutions for the transitioning energy market.¡¨

About Peace Software
Peace Software, Inc. delivers the most comprehensive and cost-effective customer management solutions for utility and retail energy companies. The industry-leading Energy„· suite is being rapidly deployed in twenty transitioning energy markets around the world. Based on industry standards, the innovative and customer-proven Energy suite integrates customer and commodity management for C&I and mass markets. Headquartered in Atlanta and founded in 1984, Peace is a global company with offices in the United States, Canada, Australia and New Zealand. Visit us at

About Enbridge
Enbridge Inc. is a leader in energy transportation, distribution and services. As a transporter of energy, Enbridge operates, in Canada and the U.S., the world¡¦s longest crude oil and liquids pipeline system. The Company also is involved in liquids marketing and international energy projects, and has a growing involvement in the natural gas transmission and midstream businesses. Enbridge is also Canada¡¦s largest natural gas distributor serving more than 1.5 million customers in Ontario, Quebec, New Brunswick and New York State; and is involved in the distribution of electricity. In addition, Enbridge provides retail energy products and services to a growing number of Canadian and U.S. markets. The Company employs approximately 5,500 people, primarily in Canada, the U.S. and South America. Enbridge common shares trade on the Toronto Stock Exchange in Canada under the symbol ¡§ENB¡¨ and on The NASDAQ National Market in the U.S. under the symbol ¡§ENBR¡¨. Additional information about Enbridge is available on the Company¡¦s web site at


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