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Solution Manages Complete Customer Lifecycle


PeopleSoft Delivers CRM Solution for
Customer Interaction Centres

Solution Enables Complete Customer Lifecycle Management

Auckland, April 10, 2001 – PeopleSoft today announced the availability of the PeopleSoft CRM Customer Interaction Centre - a comprehensive solution that manages customer interactions throughout the customer lifecycle.

The PeopleSoft CRM Customer Interaction Centre extends the effectiveness of the traditional call centre with functions to assist agents in quoting accurate prices. It can also accelerate the processing of customer orders and serves as a single point of contact for overseeing the entire customer relationship.

“Giving businesses the ability to deliver a consistent customer experience through every touch-point the customer has with them is critical, regardless of the function they are dealing with or the channel they reached the business through. The PeopleSoft CIC does just that – it’s a powerful solution and one that’s key if companies want to attract and retain their customer base,” commented Andrew Barkla, Vice President PeopleSoft Asia Pacific.

The PeopleSoft CRM Customer Interaction Centre is designed to provide users with consistent customer information across the sales, marketing, and service touch points: access via wireless devices, e-mail, web, fax and voice; a comprehensive integration platform for accessing back-office information; faster time to market with a pre-built order entry system; integrated configuration and workflow systems for improved order accuracy and processing; and a simplified user interface which results in reduced training costs and higher employee retention.

The PeopleSoft CRM Customer Interaction Centre is available immediately.

About PeopleSoft
PeopleSoft is a world leader in providing eBusiness applications that enable people - customers, employees, and suppliers - to power the internet. PeopleSoft's pure internet Customer Relationship Management, Supply Chain Management, and Enterprise Management solutions provide the industry's most open and flexible e-commerce platform. PeopleSoft employs more than 8,000 people worldwide, including 2,400 eBusiness consultants. More than 4,700 organisations in 107 countries run on PeopleSoft eBusiness applications. Visit us at www.peoplesoft.com.

PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP, AMP, Alcoa, Australian National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John Fairfax Holdings, Mass Transit Railway Corporation (MTRC) Hong Kong, National Mutual Health Insurance, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper Products, Transfield Pty Ltd, University of NSW, WA Department of Education and WA Petroleum, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire Properties.

PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright © 2001 PeopleSoft, Inc. All rights reserved.


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