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IBM and Peace Software Advanced Customer Solutions

IBM and Peace Software to Jointly Implement
Advanced Customer Management Solutions

Auckland, New Zealand - May 4, 2001 - Peace Software today announced it will join with IBM Global Services to deliver large-scale and advanced technology solutions to utility and retail energy companies operating in regulated and deregulated markets. Founded in New Zealand, Peace Software is a global provider of leading customer management solutions for utility and retail energy companies. IBM’s utility and energy services consulting practice is part of IBM Global Services, the world’s largest information technology services provider.

“The distinctive combination of IBM Global Services and Peace Software offers experience, expertise and advanced technology for companies participating in both regulated and deregulated energy markets around the world,” said Michael Heideman, vice president, Communications Sector, IBM Global Services. “We are committed to creating business value for the energy industry, and Peace Software will be a key element for delivering next-generation customer management solutions for utilities and energy companies.”

Using state-of-the-art and proven approaches, IBM Global Services and Peace
Software will plan, develop, test and deliver customer-specific implementations of Peace’s Energy suite. Services will span the life cycle of an installation from rapid deployment through production site enhancement and maintenance. The web-based Energy suite enables utilities and retail energy companies to more effectively and profitably attract, serve and retain both mass market and commercial and industrial (C&I) customers.

“We are delighted to work with IBM Global Services to further expand our ability to deliver first-class and highly innovative customer management solutions around the world,” said Brian Peace, chairman and CEO of Peace Software. “Creating customer success is the bedrock foundation of Peace Software, and we believe our reach and capabilities will be significantly strengthened by the breadth and depth of IBM Global Services.”

About Peace Software
Peace Software, Inc. delivers the most comprehensive and cost-effective customer management solutions for utility and retail energy companies. The industry-leading Energy™ suite is being rapidly deployed in 20 transitioning energy markets around the world. Based on industry standards, the innovative and customer-proven Energy suite integrates customer and commodity management for commercial and industrial (C&I) and mass markets. Headquartered in Miami and founded in 1984, Peace is a global company with offices in the United States, Canada, Australia and New Zealand. Visit us at www.peace.com

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