Kiwi Businesses To Get Leading Onyx CRM Solutions

Global CRM Vendor Selects Certus For New Zealand Market

AUCKLAND – 1 October, 2001 - Certus Consulting Group Limited, a leading IT total solutions company, announced today its appointment as New Zealand’s reseller of Onyx® customer relationship management (CRM) software.

Onyx Software Corporation is a global supplier of enterprise- class CRM applications. The Onyx solution is a good fit with New Zealand businesses having the proven flexibility and scalability to meet the needs of small to large sized organisations.

Certus works across a broad range of business applications and specialises in business consulting, project management, systems integration and implementation, using complex technologies. The Certus and Onyx partnership offers a comprehensive world-class solution that is suited to the New Zealand marketplace.

“Companies considering implementing a CRM system need to look not just at the supply of the software but at the total cost of implementation and ongoing management fees. Certus, with its local expertise and implementation skills, is able to deliver the Onyx solution quickly and cost effectively for New Zealand businesses, providing a quick return on investment,” says Certus Managing Director, Greg Woolley.

“Certus’ main aim is to empower and add value to its customers’ businesses. We are very pleased to be working with Onyx – it’s applications provide a level of functionality, flexibility and cost competitiveness that will meet the needs of New Zealand companies’ now and into the future. Onyx is well positioned on Gartner’s 2001 Mid-Market CRM Magic Quadrant list, and we believe its applications will best serve New Zealand businesses that want to link customers and services together, as well as connect sales and marketing functions,” says Woolley.

CRM solutions are critical to the growth and survival of companies that depend upon customer retention and maintaining high standards of customer service. Onyx’s solutions
allow businesses to collect, sort, build and analyse customer data in a way that compliments and enhances their sales processes.

“We are delighted to be working with a company like Certus with its reputation for excellence and proven business experience in managing IT projects,” says Basil Reilly, Vice-President, Onyx Software, for Australia and New Zealand. “We were impressed by Certus’ achievements in New Zealand. With significant clients in areas where CRM is becoming more and more paramount - we anticipate that our partnership provides and attractive offering to the marketplace.”

ENDS
About Certus
Certus Consulting Limited (http://www.certus.co.nz) is an IT total solutions company that offers strategic innovation, business consulting, and fully integrated programme and project management services in New Zealand, Australia, and Asia. Certus provides services for clients in a variety of industries such as Telecommunications, Utilities, Banking and Insurance. A combination of excellent people, methodologies and technologies are brought together to deliver business value to customer- focused clients.

About Onyx Software

Onyx Software Corp. (Nasdaq "ONXS") is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organisations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points.

Onyx operates worldwide – in Asia Pacific it’s customers include; American Express, Amway, ASB Bank, Commerce One, Colonial First State Investment, Credit Suisse First Boston, Dodwell Japan, Dreyfus, Ericsson Australia, FirstWorld Communications, Hong Kong Trade Development Council, Inchcape Motors, International SOS, NSW Department of Public Works & Services, NTT Comware, Perpetual Trustees, Prudential Securities, Reed Elsevier Companies, Securities Institute of Australia, Sierra Health Services, Singapore Cable Vision, SingNet, Sony Music, and Telekom Malaysia. www.onyx

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