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Direct Energy Chooses Peace Software Energy Suite

Direct Energy Chooses Peace Software’s Energy™ Suite
to Manage Millions of North American Customers

Peace Software rapidly deploying the Energy suite into 10+ electricity and gas markets

Auckland – November 14, 2001 – Direct Energy Marketing Limited, a Centrica North America Company, has chosen Peace Software’s market-leading Energy suite to manage its customers in 10 electricity and gas markets in North America. Direct Energy, which is one of the world’s leading retail energy companies, currently has more than 1.5 million customers in North America and plans to grow rapidly to more than 10 million customers on the continent by the end of 2003. The company currently has more than 20 million customers in the United Kingdom.

“Our proven business model relies on speed, scale and flexibility to deliver a vast array of energy and other services to millions of homes in our target markets,” said Bernie Gillies, Chief Information Officer, Direct Energy Marketing Limited. “Because Peace Software’s technology is flexible it can be rapidly implemented to allow us to provide our customers with excellent support and service as we continue to grow and expand.”

Key factors in Direct Energy’s selection process were Peace Software’s depth of technology, innovation and experience in advanced customer management for the retail energy industry.

“Peace Software has established itself as the leader in retail energy customer management, and Direct Energy is a significant addition to our growing list of industry-leading clients,” said Brian Peace, chairman and CEO of Peace Software. “As the industry continues to restructure, our expertise in handling complex, rapidly changing and large-scale requirements means we are in an outstanding position to address the needs of energy retailers as well as those of regulated and transitioning energy market participants.”

Peace Software and its strategic integrator are deploying the complete Energy suite at Direct Energy, including customer management components for enrolment, customer care, billing, and commercial and industrial (C&I); commodity management component for electricity supply; and internet components for B2C web-based customer services and B2B for market participant interaction.

About Peace Software
Peace Software, Inc. delivers the most comprehensive and cost-effective customer management solutions for utility and retail energy companies. Peace Software’s industry-leading Energy suite is being rapidly deployed in 30 U.S. and international energy markets. Based on open industry standards, the innovative and customer-proven Energy suite integrates customer and commodity management for commercial and industrial (C&I) and mass markets. Headquartered in Miami and founded in 1984, Peace Software is a global company with offices in the United States, Canada, Australia and New Zealand. Visit us at

About Direct Energy
Direct Energy is North America’s largest energy retailer, currently supplying natural gas to more than 900,000 customers in the Canada, and has signed more than 500,000 electricity customers in the province of Ontario ahead of market opening in early 2002. In the United States, the company has more than 400,000 U.S. utility customers principally located in Michigan, Ohio and Georgia. The company’s Web sites can be found at or


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