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PeopleSoft to Deliver First HR Help Desk Solution

PeopleSoft to Deliver Industry’s First Integrated HR Help Desk Solution

- CRM meets Human Capital Management -
- Will reduce operational costs and improve employee satisfaction -
- Delivers 360º view of employee -

PeopleSoft today announced PeopleSoft HelpDesk for Human Resources, a solution to enable organisations to manage employee queries and issues rapidly and cost effectively.

PeopleSoft HelpDesk for Human Resources is the first pure Internet HR service solution to integrate Human Capital Management (HCM) and Customer Relationship Management (CRM) principles. By giving HR professionals a complete 360-degree view of every employee’s case history and HR data, employee HR issues are responded to and managed quickly. Employees can either self service their query, drawing upon the aggregated HR knowledge base, or be connected immediately to the right HR professional to resolve their ‘case.’

“PeopleSoft is enabling organisations to approach their employees as they would their customers – to resolve their issues and service their needs through the most efficient and user friendly solution,” said Marc Dalmulder, HRMS Product Strategy Manager Asia Pacific, PeopleSoft. “With PeopleSoft HelpDesk for Human Resources we’re freeing HR professionals from responding to queries that can be easily facilitated through self-service, empowering employees and arming the organisations with a wealth of knowledge about their workforce.”

With PeopleSoft HelpDesk for HR, operational costs are reduced, since the resolution of employees’ enquiries is quick and efficient. Employee satisfaction is raised as the workforce’s needs are responded to more efficiently.

“As organisations look to provide their HR services more effectively and increase workforce satisfaction, they will need to leverage solutions that combine CRM help desk and HRMS technology seamlessly with self-service to deliver the optimal worker experience,” said Jim Holincheck, research director of Human Resource Management, Gartner Group.

PeopleSoft HelpDesk for Human Resources is expected to be available early next year.

About PeopleSoft
PeopleSoft (Nasdaq: PSFT) is the world’s leading provider of application software for the real-time enterprise. PeopleSoft pure Internet software enables organisations to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees to business processes on-line, in real time. PeopleSoft's integrated, best-in-class applications include Customer Relationship Management, Supply Chain Management, Human Capital Management, Financial Management and Application Integration. More than 4,800 organisations in 140 countries run on PeopleSoft software. For more information, visit us at


PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright © 2002 PeopleSoft, Inc. All rights reserved.

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