Video | Business Headlines | Internet | Science | Scientific Ethics | Technology | Search


Macromedia Support Site Named Among "Ten Best"


Macromedia support site named among industry's "Ten Best"

The Association of Support Professionals ranks sites based on usability, design and navigation

AUCKLAND New Zealand - 19 June 2003 - Macromedia (Nasdaq: MACR) announced it has been named as one of the "Ten Best Web Support Sites of 2003" by the Association of Support Professionals (ASP), an international organisation dedicated to the advancement of the technical support profession.

The ASP panel of judges reviews support sites based on 25 different criteria including performance, page load times, look and feel, navigation, integration of support resources, and knowledge base queries. Macromedia was cited as one of the best support providers alongside companies including BEA Systems, Inc., Dell Computer Corporation, and Hewlett-Packard Company.

"Macromedia is committed to delivering the highest quality support possible, and it is great to have an industry group like the ASP tell us we are achieving that goal," said Craig Goodman, managing editor of support, Macromedia. "Macromedia actively works with our customers to make sure we are delivering a site that gives them the support and developer resources they need, so we share this award with our community."

"Macromedia has always been ahead of the pack in its attention to web support usability issues," said Jeffrey Tarter, executive director, ASP. "This year the company took on the tough challenge of delivering an integrated web experience across an even wider range of products and markets, and the result is a support site that sets a new standard for excellence."

The Macromedia support site receives more than eight million visits per month and is divided into individual Support Centers for each product. Macromedia customers can quickly find information through TechNotes, tutorials, and other instructional materials that help users get the most out of their software. Macromedia developers who need to stay on top of the latest technical trends and techniques can also find in-depth tutorials and samples in Macromedia DevNet. Customers can also extend the functionality of Macromedia products by downloading product extensions and components from Macromedia Exchange.

The ASP publishes a special report that discusses "best practices" lessons and insights on Macromedia and the other winning sites. For more information on the report, visit


Experience matters. Macromedia is motivated by the belief that great experiences build great businesses. Our software empowers millions of business users, developers, and designers to create and deliver effective, compelling, and memorable experiences - on the Internet, on fixed media, on wireless, and on digital devices.


© Scoop Media

Business Headlines | Sci-Tech Headlines


BusinessDesk: Body massages and Uber are in, DVDs are out, says Stats NZ

Statistics New Zealand has rejigged the consumers price index basket in its latest three-year review, adding body massages, Airbnb and Uber and removing DVD and Blu-Ray players…More>>


StuffMe: Commerce Commission Welcomes Dismissal Of Merger Appeal

In a summary of their judgment released today, Justice Dobson and lay member Professor Martin Richardson dismissed the appellants’ process criticisms and found the Commission was entitled to place significant weight on the prospect of reduced quality of the products produced by the merged entity. More>>


Digital Futures: New Chief Technology Officer Role Created

Communications Minister Clare Curran has called for expressions of interest for the new role of Chief Technology Officer position to help drive a forward-looking digital agenda for New Zealand. More>>

Real Estate: NZ house sales slump in December but prices still firm

The number of property sales across New Zealand slumped 10 percent in December from a year earlier but prices continued to lift, according to the Real Estate Institute. More >>


Dry: Beef + Lamb Launches Drought Resources

The resources include a fact sheet outlining strategies to manage and mitigate the effects of drought, coping with stress on the farm and advice on feed requirements and animal welfare during the dry period. More>>


InternetNZ: Net Neutrality Failure In US "Will Hurt All Users"

InternetNZ Chief Executive Jordan Carter has condemned the decision by the United States communications regulator to undo 2015 open Internet rules, warning that all Internet users will end up worse off as a result. More>>