Synergy signs with Vodafone to unleash its workforce
With 240 staff spanning Auckland, Wellington, Singapore and London, the last thing IT Services leader Synergy wants to be worrying about is the cost of its highly skilled and mobile workforce actually talking to each other.
It’s one of the reasons the company has chosen Vodafone’s Wireless Office solution for its telecommunication needs. Synergy sees efficient internal and external communication as critical to increased productivity and collaboration - ultimately meaning better results for its customers.
With 150 mobile devices being rolled out to staff in its Auckland and Wellington offices, Wireless Office will allow Synergy staff to talk more for no extra cost, providing cost certainty while improving internal collaboration and workplace culture.
Steven Graham, Synergy’s Auckland Regional General Manager, says the financial motivation was a part of Synergy’s decision to choose Vodafone’s Wireless Office solution.
“We need people to be free to communicate and not be concerned about cost. Vodafone has helped us implement a mature approach to communications that improves teamwork and customer service.”
The move to wireless office coincides with Synergy’s new strategic direction as a leading provider of ‘industrial-strength’ transaction and payment systems and services.
Graham adds that Synergy’s clients need direct access to its people. “Our people are incredibly mobile. They hot-desk and they’re often seconded to customer sites to oversee projects. The last thing we want is for messages to be left on landline voicemail that are often not picked up, so mobility was really the only answer. Now our customers can ring once and get through. It removes uncertainty, improves internal and external communication and ultimately improves our performance.”
Thanks to Vodafone’s Integrated talkZone link to its Auckland and Wellington offices, calls to landlines from mobiles and vice versa are free. “We’re creating a new culture that allows us to communicate freely with our peers, who we all rely on heavily,” says Graham. “Now we can call a person, not a place.”
Synergy’s staff will also be using the 3G Vodafone Mobile Connect data card, which provides secure and swift wireless access to the internet and corporate network – wherever they are, be it Auckland, Wellington, Singapore or London. Staff seconded to customer sites are very quickly up and running, without requiring additional IT support from the customer.
Vodafone General Manager of Corporate and Government Sales, Grant Hopkins, says Synergy’s decision to mobilise its workforce with Wireless Office illustrates the maturity of mobile solutions. “Historically mobiles have sometimes been viewed as a personal choice or a luxury item. Now the value of mobility to the business is undisputed. In the battle of cost versus value, value has definitely won.”
As a major mobile solutions developer, Synergy’s customers look to it for leadership in deploying mobile applications. “Mobility is critical to our business, and by becoming a wireless office, we can demonstrate the mobile vision to our customers,” says Graham.