Video | Business Headlines | Internet | Science | Scientific Ethics | Technology | Search

 


Synergy signs with Vodafone to unleash workforce

Synergy signs with Vodafone to unleash its workforce

With 240 staff spanning Auckland, Wellington, Singapore and London, the last thing IT Services leader Synergy wants to be worrying about is the cost of its highly skilled and mobile workforce actually talking to each other.

It’s one of the reasons the company has chosen Vodafone’s Wireless Office solution for its telecommunication needs. Synergy sees efficient internal and external communication as critical to increased productivity and collaboration - ultimately meaning better results for its customers.

With 150 mobile devices being rolled out to staff in its Auckland and Wellington offices, Wireless Office will allow Synergy staff to talk more for no extra cost, providing cost certainty while improving internal collaboration and workplace culture.

Steven Graham, Synergy’s Auckland Regional General Manager, says the financial motivation was a part of Synergy’s decision to choose Vodafone’s Wireless Office solution.

“We need people to be free to communicate and not be concerned about cost. Vodafone has helped us implement a mature approach to communications that improves teamwork and customer service.”

The move to wireless office coincides with Synergy’s new strategic direction as a leading provider of ‘industrial-strength’ transaction and payment systems and services.

Graham adds that Synergy’s clients need direct access to its people. “Our people are incredibly mobile. They hot-desk and they’re often seconded to customer sites to oversee projects. The last thing we want is for messages to be left on landline voicemail that are often not picked up, so mobility was really the only answer. Now our customers can ring once and get through. It removes uncertainty, improves internal and external communication and ultimately improves our performance.”

Thanks to Vodafone’s Integrated talkZone link to its Auckland and Wellington offices, calls to landlines from mobiles and vice versa are free. “We’re creating a new culture that allows us to communicate freely with our peers, who we all rely on heavily,” says Graham. “Now we can call a person, not a place.”

Synergy’s staff will also be using the 3G Vodafone Mobile Connect data card, which provides secure and swift wireless access to the internet and corporate network – wherever they are, be it Auckland, Wellington, Singapore or London. Staff seconded to customer sites are very quickly up and running, without requiring additional IT support from the customer.

Vodafone General Manager of Corporate and Government Sales, Grant Hopkins, says Synergy’s decision to mobilise its workforce with Wireless Office illustrates the maturity of mobile solutions. “Historically mobiles have sometimes been viewed as a personal choice or a luxury item. Now the value of mobility to the business is undisputed. In the battle of cost versus value, value has definitely won.”

As a major mobile solutions developer, Synergy’s customers look to it for leadership in deploying mobile applications. “Mobility is critical to our business, and by becoming a wireless office, we can demonstrate the mobile vision to our customers,” says Graham.

-ends-

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half A Billion Accounts: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Half Full: Fonterra Raises Forecast Payout As Global Supply Shrinks

Fonterra Cooperative Group, the dairy processor which will announce annual earnings tomorrow, hiked its forecast payout to farmers by 50 cents per kilogram of milk solids as global supply continues to decline, helping prop up dairy prices. More>>

ALSO:

Results:

Meat Trade: Silver Fern Farms Gets Green Light For Shanghai Maling Deal

The government has given the green light for China's Shanghai Maling Aquarius to acquire half of Silver Fern Farms, New Zealand's biggest meat company, with ministers satisfied it will deliver "substantial and identifiable benefit". More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Sci-Tech
Search Scoop  
 
 
Powered by Vodafone
NZ independent news