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One-Hour Server Replacement guarantee

Media Release

New Zealand’s First One-Hour Server Replacement guarantee for HP, Dell and Apple Servers

Leading infrastructure hosting and management company, iSERVE Ltd, announces the launch of New Zealand’s first one-hour server replacement guarantee to the IT channel.

The guarantee is part of the company’s new range of Honest IT Server Solutions that have been in development for the past two years and launched this month.

The solutions deliver innovations that will significantly benefit the IT channel - value-added resellers (VARs), application service providers (ASPs), web designers and developers – and businesses of all sizes. For the IT channel, the benefits include a competitive advantage and increased customer satisfaction because the solutions free up the channel’s service providers’ time to focus on customer support, not IT management.

With its One-Hour Server Replacement Guarantee, iSERVE guarantees to fix any server problem within an hour after it is identified or refund a customer’s money.

“This one-hour service guarantee gives iSERVE’s IT channel customers a competitive advantage and their end-user customers access to the fastest server support available in the world, as the standard response time for the industry is currently four hours or the following day,” iSERVE General Manager Joy Cottle said.

“iSERVE is uniquely positioned to provide this guarantee as well as other exciting new server solutions for the IT channel to profit from,” she said. “This is because, unlike our competitors, we are not in the business of providing the expertise this channel already offers such as software application support, desktop support, software development and website design”

“As a result, iSERVE is in a position to partner with our channel customer groups to package our server solutions so that can these groups can add more value to the services they already provide their end-user customers”.

She said server solutions were increasingly in demand from businesses of all sizes and iSERVE has created Web Server Solutions and Office Servers Solutions to cater to this growing market. All these solutions are fully customisable.

Businesses need web traffic server solutions for online software applications, such as websites and web applications that are made available to users of any desktop, laptop and mobile devices connected to the Internet. For example, e-commerce websites and CRM systems need servers to run on.

Office traffic server solutions are needed for office software applications (file/print, email, database) and business applications that are made available to users of any desktop, laptop and mobile device connected to a company’s private office LAN. For example, the popular Windows Small Business Server requires a server solution to run on and offices need servers to backup their desktops, laptops and mobile devices.

Each iSERVE channel customer group either purchases a server solution for their own use and resells shared used to end-user customers, purchases a server solution and resells it to end-user customers or recommends their end-user customer purchases direct from iSERVE. ASPs and web designers and developers buy iSERVE’s Web Server Solutions direct from the company’s website while VARs buy iSERVE’s Office Server Solutions at special wholesale prices.

iSERVE’s Honest IT Server Solutions also introduce other breakthrough services for the IT channel to benefit from, including:

- New Zealand’s most ‘risk-free’ range of servers. iSERVE is the only server hosting company to offer a choice of HP, Dell or Apple servers on Windows, Linux or Mac OS X platforms. This means all parts and labour are provided free to its IT channel customers and, in addition, iSERVE takes full responsibility for all server management, maintenance and replacement, at no cost to customers.

- New Zealand’s first 24x7 Sales Assistant for the IT channel. This allows IT channel customers for the first time to go online and easily customise a server solution for an end-user customer and get an instant quote, saving them time to concentrate on customer service.

About iSERVE Server Hosting
iSERVE Server Hosting supplies server solutions for the IT channel to profit from. No one else delivers HP, Dell and Apple servers with a one-hour server replacement guarantee, promising ultra fast server recovery times. The solutions offer a mature and streamlined suite of managed services including on-tap IT expertise, security and automated backup services.

About iSERVE
The iSERVE group is an IT infrastructure hosting and management firm, providing a range of hosting plans and services to suit small, medium and large sized private and public organisations in a variety of industries. Founded in 1999, iSERVE has more than 30,000 customers, hosts more than 100,000 web sites, online applications, databases, domain names and email accounts and has been ranked as ‘New Zealand's Number One Hosting and Domain Name Company’ by Hitwise EVERY quarter since October 2002. The company was ranked the tenth fastest growing New Zealand firm in the 2005 Deloitte/Unlimited Fast 50 awards and the fastest growing web hosting service in the Asia/Pacific region in the 2005 Deloitte Fast 500 Asia Pacific awards.


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