World Video | Defence | Foreign Affairs | Natural Events | Trade | NZ in World News | NZ National News Video | NZ Regional News | Search


Ombudsperson solves problems in a 'cloak of confidentiality'

UN ombudsperson solves problems in a 'cloak of confidentiality'

A peacemaker, to bring people together who might not be able to do that on their own


UN News/Elizabeth Scaffidi

19 April 2018

Sometimes sparks can fly in the crossroads between creativity and conflict. For this reason, the United Nations has an Ombudsperson, who helps guide friction into productive solutions.

"When talented and diverse groups function together they produce rich and creative ideas. Yet, the same process can also result in conflict and tension,” said John Barkat, who has served as Ombudsperson for the last 10 years.

His belief is that “when handled productively,” conflict is a necessary and useful part of life.

As neutral and independent parties, these dedicated people assist UN employees to address their work-related concerns and help to resolve conflict through informal means – confidentially and off the record.

As Mr. Barkat finishes up his tenure with the Organization, he spoke to UN News, describing his job as “a designated neutral who works to help resolve issues involving any staff member in the UN System if they are facing a conflict, a bureaucratic challenge, or administrative problem.”

Using “the cloak of confidentiality to seek informal, independent assistance to resolve their conflict or issue,” he and his dedicated staff provide services to all staff, including former UN employees and retirees – regardless of their type of contract and location.

The office of the Ombudsperson does this through conflict coaching, giving feedback to UN offices, tracking the root causes of difficulties and proposing changes to minimize future disputes and create a more harmonious workplace.

There are some 30 people, working with national and international staff in the eight locations of Bangkok, Beirut, Entebbe, Geneva, Goma, Nairobi, New York and Vienna, all under the guidance of Mr. Barkat.

When talented and diverse groups function together they produce rich and creative ideas.

The Office of the Ombudsperson, known in-house as UNOMS, works on three fundamental pillars, according to Mr. Barkat: “Helping to resolve issues; identifying systemic issues that cause the problems; and assisting in building skills with staff.”

“On the systemic issues,” he said, “with each case we ask the question: ‘If you take away the people, who are involved in a conflict or a problem, what in the system would allow this situation to resurface in the future?’”

After classifying whether a policy or procedural change would remedy the situation, he explained, “we provide feedback to the Organization so they can address the issue and possibly avoid future instances from frequently recurring.”

The Ombudsperson outlined that early systemic issues included redundancies in decisions made between headquarters and the field, which put people in limbo as they could not get clearances and kept some from being hired.

“I remember in one mission there were 70 cases where people had been in limbo for months to perhaps over a year. We were able to take those cases, identify the problems, help work with colleagues in New York and in the field and clear up those cases,” he elaborated.

Turning to the UN strategy to tackle sexual harassment, Mr. Barkat clarified that it not only affects the victims but also the accused and the bystanders.

He maintained that when sexual harassment involves UN staff, the Organization takes decisive action.

“The challenge is when it involves peacekeepers, and that is another issue of concern that the Organization has been addressing on various levels,” he said. “There’s good movement.”

When cases arise on alleged sexual harassment, he underscored that every victim deserves their voice to be heard in an appropriate forum; not all cases are the same; and everyone deserves due process.

“If we keep those in mind, then we will do well in moving forward in how we respond to these issues,” he said.

Living the dream

Working as an ombudsperson has been a dream come true for Mr. Barkat, who said he wanted to be “a peacemaker, to bring people together who might not be able to do that on their own.”

He has certainly had a multitude of opportunities as UNOMS processes over 2,500 cases a year in addition to numerous mediations.

Speaking about one mission where people felt they were unimportant and not being heard, Mr. Barkat expressed his deep fulfilment in resolving their conflicts – and reaffirming their importance as part of the UN family.


© Scoop Media

World Headlines


The Gili Islands: A Community Earthquake Recovery Effort

Joseph Cederwall travelled to the Gili Islands in October 2018 to talk to locals about their experiences of the event and witness the impact and the rebuild efforts on this unique ecotourism destination. More>>

Gordon Campbell: On The Ongoing Carnage In Gaza

The past month has devoted a lot of space to the best music and films of 2018, and far less to the past year’s human rights violations. The under-reporting on the ongoing carnage in Gaza has been a case in point. More>>


New Report: Refugees In PNG Being Pushed To The Brink
Refugee Council of Australia and Amnesty International paint a stark picture of a traumatised refugee population hit hard by Australia's recent healthcare and counselling service cuts, as well as continued threats to their safety. More>>


Deal On Paris Implementation: Rapid Action Urged At Climate Change Conference

Following a year of devastating climate disasters around the globe, from California to Kerala, and Tonga to Japan, the annual UN Climate Change Conference opens with the goal of finalising the implementation guidelines for the Paris Climate Change Agreement. More>>