Vodafone response to Advertising Complaints Board finding

Vodafone is apologising for confusing customers, after an Advertising Complaints Board finding relating to its BestMate service, which allows prepay customers to make unlimited calls, txts and video calls to another Vodafone number.

"It didn't involve our customers' money. All that happened was that customers who called in were told they could only subscribe if they were on prepay. We're really sorry for not pointing that out on our ads," said Brand General Manager Craig Herbison.

ENDS