28 January 2016

Broadband Connection Problems Across the Country

Some Vodafone customers are currently experiencing problems with mobile broadband connections and are unable to browse the internet. This matter is impacting some people at various locations across New Zealand.

Vodafone was first alerted to this matter at 4am this morning, with problems seen on both the fixed and mobile networks. Our teams started work immediately to assess the impact and return services to normal. We are confident that the issue has been resolved for fixed network customers. We are still working on the mobile broadband and aim to have affected customers returned to normal service as quickly as possible.

As soon as the impact of the outage was evaluated and escalated within Vodafone, an automatic message was put in place at our contact centres to advise customers that we are working to resolve this issue as our highest priority. This message will be updated periodically. A notification for customers has also been placed on Vodafone Community and posted to social media.

The next update will be issued at 11:00 am, or sooner as the issue is resolved.

For further information, customers can contact us by any of the following channels:
Customer Care - 777 or 0800 800 021
Customer Care (Enterprise and Business Customers) - 888 or 0800 400 888

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